Who was complaining inApril 2025?

406,100 complaints

When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers. The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.

The CFPB complaint database holds 406,100 complaints received in April 2025, up 2% on the month before (396,973) and up 112% on the same month a year earlier (191,120).

“Credit reporting or other personal consumer reports” was the largest category with 364,036 complaints (89.6%). Responses recorded for the month: 51.3% closed with an explanation, 48.1% closed with non-monetary relief, 0.5% closed with monetary relief.

406,100complaints received

396,973the month before

191,120same month a year earlier

48.6%of closed complaints ended with relief

By product

Credit reporting or other personal consumer reports364,036 · 89.6%
Debt collection20,304 · 5%
Credit card6,897 · 1.7%
Checking or savings account5,229 · 1.3%
Money transfer, virtual currency, or money service2,504 · 0.6%
All other categories7,130 · 1.8%

Product (CFPB label)	Complaints	Share	Same month a year earlier
Credit reporting or other personal consumer reports	364,036	89.6%	160,450
Debt collection	20,304	5%	12,912
Credit card	6,897	1.7%	6,676
Checking or savings account	5,229	1.3%	4,327
Money transfer, virtual currency, or money service	2,504	0.6%	1,285
Student loan	2,159	0.5%	1,159
Mortgage	1,846	0.5%	1,817
Vehicle loan or lease	1,423	0.4%	1,094
Payday loan, title loan, personal loan, or advance loan	892	0.2%	667
Prepaid card	508	0.1%	553
Debt or credit management	302	0.1%	180

Companies with the most complaints in the month, with their size

Company (as named by the CFPB)	Complaints, Apr 2025	Share	Company size
TRANSUNION INTERMEDIATE HOLDINGS, INC.	127,095	31.3%	no public measure
EQUIFAX, INC.	123,839	30.5%	no public measure
Experian Information Solutions Inc.	104,266	25.7%	no public measure
CAPITAL ONE FINANCIAL CORPORATION	2,201	0.5%	$662bn assets
CBC Companies, Inc.	1,931	0.5%	no public measure
JPMORGAN CHASE & CO.	1,708	0.4%	$4.09tn assets
Resurgent Capital Services L.P.	1,514	0.4%	no public measure
CITIBANK, N.A.	1,454	0.4%	$1.98tn assets
WELLS FARGO & COMPANY	1,388	0.3%	$1.92tn assets
BANK OF AMERICA, NATIONAL ASSOCIATION	1,357	0.3%	$2.65tn assets
Block, Inc.	1,318	0.3%	no public measure
LEXISNEXIS	1,202	0.3%	no public measure
MOHELA	1,140	0.3%	no public measure
ENCORE CAPITAL GROUP INC.	1,077	0.3%	no public measure
CL Holdings LLC	1,012	0.2%	no public measure
Portfolio Recovery Associates, LLC	1,007	0.2%	no public measure
SYNCHRONY FINANCIAL	941	0.2%	$115bn assets
Nelnet, Inc.	877	0.2%	no public measure
AMERICAN EXPRESS COMPANY	753	0.2%	$214bn assets
DISCOVER BANK	711	0.2%	no public measure
All other companies, including those not listed by name	29,309	7.2%	—

CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 7 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.

How companies responded

Closed with explanation208,334 · 51.3%
Closed with non-monetary relief195,398 · 48.1%
Closed with monetary relief1,885 · 0.5%
Untimely response483 · 0.1%

By state

State	Complaints	Per 100,000 residents	Month report
Florida	62,156	265	Florida, Apr 2025
Texas	55,994	177	Texas, Apr 2025
California	36,395	92.5	California, Apr 2025
Georgia	31,231	276	Georgia, Apr 2025
New York	24,331	122	New York, Apr 2025
Illinois	17,405	137	Illinois, Apr 2025
Pennsylvania	15,101	116	Pennsylvania, Apr 2025
North Carolina	14,428	129	North Carolina, Apr 2025
New Jersey	13,762	144	New Jersey, Apr 2025
Alabama	10,648	205	Alabama, Apr 2025
Michigan	9,657	95.4	Michigan, Apr 2025
Maryland	9,631	154	Maryland, Apr 2025
Louisiana	9,457	205	Louisiana, Apr 2025
Ohio	9,335	78.4	Ohio, Apr 2025
South Carolina	8,165	147	South Carolina, Apr 2025
Virginia	7,812	88.0	Virginia, Apr 2025
Tennessee	6,428	87.9	Tennessee, Apr 2025
Arizona	6,345	83.2	Arizona, Apr 2025
Mississippi	5,761	195	Mississippi, Apr 2025
Massachusetts	5,172	72.3	Massachusetts, Apr 2025

The 20 states with the most complaints in the month. Counts follow population.

Questions and answers

How many complaints did the CFPB receive in April 2025?

406,100. The same month a year earlier: 191,120.

Which product categories drew the most complaints?

“Credit reporting or other personal consumer reports” (364,036), “Debt collection” (20,304), “Credit card” (6,897), “Checking or savings account” (5,229).

Can the month still change?

Yes. A complaint appears in the public file once the company responds or after 15 days, and the CFPB updates the file daily, so counts for recent months rise for a few weeks and response categories move from “In progress” to a closing category.

Does the CFPB verify complaints?

The CFPB does not verify every allegation in a complaint before publishing it.

Provenance

Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.