Who is complaining inAlabama?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Consumers in Alabama sent the CFPB 204,431 complaints in the 12 months to 30 Sep 2026, up 69% on the 120,958 of the 12 months before. That is 3,937 per 100,000 residents, above the national rate of 2,030, and places Alabama 4th of 51 on that measure.
94.1% of the state's complaints fall under “Credit reporting or other personal consumer reports” (90.8% nationally). “Debt collection” follows at 3.8%.
Company responses to Alabama complaints: 62.6% closed with an explanation, 27.7% closed with non-monetary relief, 0.1% closed with monetary relief, and 9.4% still in progress when the file was published. 99.8% were timely. 1% of complaints carried the CFPB servicemember tag and 0.4% the older-American tag.
State of residence is reported by the consumer. The company table below shows national size measures, because no public file breaks company size down by state.
By product, against the national picture
- Credit reporting or other personal consumer reports192,305 · 94.1%
- Debt collection7,867 · 3.8%
- Checking or savings account1,088 · 0.5%
- Credit card815 · 0.4%
- Money transfer, virtual currency, or money service643 · 0.3%
- All other categories1,713 · 0.8%
| Product (CFPB label) | Complaints, 12 months | Prior 12 months | Share in AL | Share in US | Per 100,000, AL | Per 100,000, US |
|---|---|---|---|---|---|---|
| Credit reporting or other personal consumer reports | 192,305 | 110,746 | 94.1% | 90.8% | 3,703 | 1,844 |
| Debt collection | 7,867 | 5,133 | 3.8% | 4.6% | 152 | 92.8 |
| Checking or savings account | 1,088 | 1,070 | 0.5% | 1.2% | 21.0 | 25.0 |
| Credit card | 815 | 988 | 0.4% | 1.3% | 15.7 | 27.0 |
| Money transfer, virtual currency, or money service | 643 | 1,666 | 0.3% | 0.5% | 12.4 | 11.1 |
| Mortgage | 466 | 319 | 0.2% | 0.5% | 9.00 | 9.30 |
| Student loan | 422 | 268 | 0.2% | 0.3% | 8.10 | 5.70 |
| Vehicle loan or lease | 396 | 333 | 0.2% | 0.4% | 7.60 | 7.10 |
| Payday loan, title loan, personal loan, or advance loan | 280 | 259 | 0.1% | 0.3% | 5.40 | 5.20 |
| Prepaid card | 106 | 82 | 0.1% | 0.1% | 2.00 | 1.80 |
| Debt or credit management | 43 | 94 | <0.1% | 0.1% | 0.80 | 1.20 |
Companies with the most complaints from Alabama, with their size
Ordered by complaints from Alabama consumers in the last 12 months. Size is the company's national figure; no public file splits it by state.
| Company (as named by the CFPB) | Complaints from AL, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 70,541 | 34.5% | no public measure |
| EQUIFAX, INC. | 60,378 | 29.5% | no public measure |
| Experian Information Solutions Inc. | 55,230 | 27% | no public measure |
| LEXISNEXIS | 1,518 | 0.7% | no public measure |
| CL Holdings LLC | 1,220 | 0.6% | no public measure |
| CBC Companies, Inc. | 1,004 | 0.5% | no public measure |
| Portfolio Recovery Associates, LLC | 550 | 0.3% | no public measure |
| ENCORE CAPITAL GROUP INC. | 524 | 0.3% | no public measure |
| Resurgent Capital Services L.P. | 499 | 0.2% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 425 | 0.2% | $662bn assets |
| Block, Inc. | 402 | 0.2% | no public measure |
| I.C. System, Inc. | 366 | 0.2% | no public measure |
| WELLS FARGO & COMPANY | 343 | 0.2% | $1.92tn assets |
| Chime Financial Inc | 324 | 0.2% | no public measure |
| CCS Financial Services, Inc. | 323 | 0.2% | no public measure |
| Spring Oaks Capital, LLC | 318 | 0.2% | no public measure |
| Kriya Capital, LLC | 291 | 0.1% | no public measure |
| National Credit Adjusters, LLC | 276 | 0.1% | no public measure |
| SYNCHRONY FINANCIAL | 227 | 0.1% | $115bn assets |
| National Credit Systems,Inc. | 210 | 0.1% | no public measure |
| Paypal Holdings, Inc | 195 | 0.1% | no public measure |
| NAVY FEDERAL CREDIT UNION | 194 | 0.1% | $204bn assets |
| Self Financial Inc. | 190 | 0.1% | no public measure |
| Nelnet, Inc. | 182 | 0.1% | no public measure |
| CITIBANK, N.A. | 167 | 0.1% | $1.98tn assets |
| All other companies, including those not listed by name | 8,534 | 4.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 5 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 105,465 | 51.6% |
| Improper use of your report | 57,530 | 28.1% |
| Problem with a company's investigation into an existing problem | 28,863 | 14.1% |
| Attempts to collect debt not owed | 4,643 | 2.3% |
| Written notification about debt | 1,074 | 0.5% |
| Took or threatened to take negative or legal action | 978 | 0.5% |
| False statements or representation | 839 | 0.4% |
| Unable to get your credit report or credit score | 613 | 0.3% |
| Managing an account | 597 | 0.3% |
| Trouble during payment process | 233 | 0.1% |
| Other CFPB issue categories | 3,596 | 1.8% |
How companies responded
- Closed with explanation128,033 · 62.6%
- Closed with non-monetary relief56,629 · 27.7%
- In progress19,215 · 9.4%
- Untimely response290 · 0.1%
- All other categories264 · 0.1%
| Measure | Alabama | United States |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 3,937 | 2,030 |
| Closed with monetary or non-monetary relief | 30.7% | 31.6% |
| Responses marked timely | 99.8% | 99.6% |
| Complaints tagged servicemember | 1% | 1.5% |
| Complaints tagged older American | 0.4% | 0.7% |
Trend
Sep 2026Aug 2026Jul 2026Jun 2026May 2026Apr 2026Mar 2026Feb 2026Jan 2026Dec 2025Nov 2025Oct 2025
Questions and answers
How many CFPB complaints come from Alabama?
204,431 in the 12 months to 30 Sep 2026, 120,958 in the 12 months before and 442,417 since 2011.
How does Alabama compare per person?
3,937 complaints per 100,000 residents against 2,030 nationally, using the Census Bureau's 2025 population estimate (5,193,088 residents). Filing rates also reflect how many people know of the CFPB, so a higher rate does not by itself show more problems.
Which companies do Alabama consumers complain about?
By count in the last 12 months: TRANSUNION INTERMEDIATE HOLDINGS, INC. (70,541), EQUIFAX, INC. (60,378), Experian Information Solutions Inc. (55,230). These are national companies with many customers in every state; “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are the complaints about?
“Credit reporting or other personal consumer reports” (94.1%), “Debt collection” (3.8%), “Checking or savings account” (0.5%), “Credit card” (0.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.