Companies › Payday loan, title loan, personal loan, or advance loan
Who is complaining aboutKlarna AB?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
1,891
531 in the 12 months before · 2,952 since 2017 · under 0.1% of all complaints the CFPB received
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
In the 12 months to 1 Oct 2026 the CFPB received 1,891 complaints naming Klarna AB, up 256% on the 531 of the 12 months before. Since 2017 the total is 2,952.
Klarna AB could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
30% of the complaints in that period fall under the CFPB product category “Payday loan, title loan, personal loan, or advance loan”, followed by “Credit reporting or other personal consumer reports” at 23.3%. The issue selected most often was “Incorrect information on your report” (16.3%).
How the company's responses were recorded over the 12 months: 92.3% closed with an explanation, 0.1% closed with non-monetary relief, 7.4% closed with monetary relief, and 0.2% still in progress when the file was published. 93.6% of responses were marked timely; the median among the 57 companies whose complaints mainly concern “Payday loan, title loan, personal loan, or advance loan” is 97.4%.
Among those 57 peer companies the median received 89 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 1 Oct 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | Klarna AB | Peer median (57 companies) | All complaints nationally |
|---|---|---|---|
| Complaints, last 12 months | 1,891 | 89 | 6,945,592 |
| Change on the 12 months before | 256% | 30% | 44% |
| Responses marked timely | 93.6% | 97.4% | 99.6% |
| Closed with monetary or non-monetary relief | 7.5% | 0% | 31.5% |
Peers are the 57 companies on this site whose largest complaint category is Payday loan, title loan, personal loan, or advance loan and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, in the last 12 months.
- Payday loan, title loan, personal loan, or advance loan568 · 30%
- Credit reporting or other personal consumer reports440 · 23.3%
- Debt collection386 · 20.4%
- Credit card335 · 17.7%
- Money transfer, virtual currency, or money service95 · 5%
- All other categories67 · 3.5%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 308 | 16.3% |
| Problem when making payments | 281 | 14.9% |
| Problem with a purchase shown on your statement | 262 | 13.9% |
| Attempts to collect debt not owed | 202 | 10.7% |
| Problem with a company's investigation into an existing problem | 102 | 5.4% |
| Took or threatened to take negative or legal action | 101 | 5.3% |
| Problem with additional add-on products or services | 82 | 4.3% |
| Charged fees or interest you didn't expect | 71 | 3.8% |
| Improper use of your report | 56 | 3% |
| Getting the loan | 56 | 3% |
| Other CFPB issue categories | 370 | 19.6% |
Payday loan, title loan, personal loan, or advance loan
568 complaints in the last 12 months (30% of this company's total); 179 in the 12 months before. That is 3.2% of all complaints in the category nationally. 10.2% of closed complaints ended with relief; 94.4% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem when making payments | 267 | 47% |
| Problem with additional add-on products or services | 82 | 14.4% |
| Charged fees or interest you didn't expect | 71 | 12.5% |
| Getting the loan | 56 | 9.9% |
| Problem with the payoff process at the end of the loan | 33 | 5.8% |
| Other CFPB issue categories | 59 | 10.4% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Installment loan | 531 | 93.5% |
| Personal line of credit | 26 | 4.6% |
| Payday loan | 8 | 1.4% |
| Pawn loan | 2 | 0.4% |
| Other advances of future income | 1 | 0.2% |
Credit reporting or other personal consumer reports
440 complaints in the last 12 months (23.3% of this company's total); 58 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 0.9% of closed complaints ended with relief; 96.1% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 287 | 65.2% |
| Problem with a company's investigation into an existing problem | 85 | 19.3% |
| Improper use of your report | 54 | 12.3% |
| Credit monitoring or identity theft protection services | 8 | 1.8% |
| Problem with a company's investigation into an existing issue | 4 | 0.9% |
| Other CFPB issue categories | 2 | 0.5% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit reporting | 433 | 98.4% |
| Other personal consumer report | 7 | 1.6% |
Debt collection
386 complaints in the last 12 months (20.4% of this company's total); 98 in the 12 months before. That is 0.1% of all complaints in the category nationally. 3.1% of closed complaints ended with relief; 92.2% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 202 | 52.3% |
| Took or threatened to take negative or legal action | 101 | 26.2% |
| False statements or representation | 29 | 7.5% |
| Written notification about debt | 28 | 7.3% |
| Electronic communications | 15 | 3.9% |
| Other CFPB issue categories | 11 | 2.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| I do not know | 216 | 56% |
| Other debt | 112 | 29% |
| Credit card debt | 47 | 12.2% |
| Payday loan debt | 9 | 2.3% |
| Telecommunications debt | 2 | 0.5% |
Credit card
335 complaints in the last 12 months (17.7% of this company's total); 123 in the 12 months before. That is 0.4% of all complaints in the category nationally. 13.5% of closed complaints ended with relief; 93.1% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 262 | 78.2% |
| Problem when making payments | 14 | 4.2% |
| Other features, terms, or problems | 13 | 3.9% |
| Trouble using your card | 12 | 3.6% |
| Getting a credit card | 9 | 2.7% |
| Other CFPB issue categories | 25 | 7.5% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| General-purpose credit card or charge card | 273 | 81.5% |
| Store credit card | 62 | 18.5% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints in the last 12 months.
- Closed with explanation1,746 · 92.3%
- Closed with monetary relief140 · 7.4%
- In progress4 · 0.2%
- Closed with non-monetary relief1 · 0.1%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| California | 228 | 12.1% |
| Texas | 198 | 10.5% |
| Florida | 176 | 9.3% |
| New York | 137 | 7.2% |
| Georgia | 126 | 6.7% |
| New Jersey | 83 | 4.4% |
| Pennsylvania | 81 | 4.3% |
| North Carolina | 75 | 4% |
| Illinois | 60 | 3.2% |
| Ohio | 52 | 2.7% |
| Arizona | 50 | 2.6% |
| Michigan | 45 | 2.4% |
Top 12 of 49 states with at least one complaint in the last 12 months. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Payday loan, title loan, personal loan, or advance loan, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about Klarna AB?
1,891 in the 12 months to 1 Oct 2026 (531 in the 12 months before that) and 2,952 since 2017. 108 arrived in the last 30 days and 482 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
Klarna AB could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
30% of complaints in the last 12 months are filed under “Payday loan, title loan, personal loan, or advance loan”. The issues selected most often were “Incorrect information on your report” (16.3%), “Problem when making payments” (14.9%), “Problem with a purchase shown on your statement” (13.9%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does Klarna AB respond to complaints?
92.3% were closed with an explanation, 0.1% with non-monetary relief and 7.4% with monetary relief; 93.6% of responses were timely (peer median 97.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 1 Oct 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.