Who is complaining aboutCredit Karma, LLC?

CFPB complaints since 2015Mainly Checking or savings accountLatest on file 18 Sep 2026

When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers. The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.

Complaints, last 12 months

917

789 in the 12 months before · 5,135 since 2015 · under 0.1% of all complaints the CFPB received

For its size

No public size denominator

This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.

The CFPB complaint database records 917 complaints about Credit Karma, LLC in the 12 months to 1 Oct 2026, up 16% on the 789 of the 12 months before, and 5,135 in all since 2015.

48.6% of the complaints in that period fall under the CFPB product category “Checking or savings account”, followed by “Credit reporting or other personal consumer reports” at 30.9%. The issue selected most often was “Managing an account” (33.5%).

How the company's responses were recorded over the 12 months: 57.1% closed with an explanation, 28.1% closed with non-monetary relief, 13.7% closed with monetary relief, and 1% still in progress when the file was published. 97.5% of responses were marked timely; the median among the 102 companies whose complaints mainly concern “Checking or savings account” is 100%.

Among those 102 peer companies the median received 105 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.

30complaints, last 30 days64 in the 30 days before

146complaints, last 90 daysdown 33% vs prior 90 days

917complaints, last 365 daysup 16% vs prior 365 days

97.5%responses marked timelyin the last 12 months

Windows end on 1 Oct 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.

Compared with peer companies

Measure	Credit Karma, LLC	Peer median (102 companies)	All complaints nationally
Complaints, last 12 months	917	105	6,945,592
Change on the 12 months before	16%	31%	44%
Responses marked timely	97.5%	100%	99.6%
Closed with monetary or non-monetary relief	42.3%	5.7%	31.5%

Peers are the 102 companies on this site whose largest complaint category is Checking or savings account and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone.

Complaints by month

Complaints about Credit Karma, LLC received by the CFPB in each of the last 24 months. Peak month in view: 133. The hatched month is incomplete.

Complaints received per calendar year since the company first appears in the database. The final year is part-way through.

What the complaints are about

Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, in the last 12 months.

Checking or savings account446 · 48.6%
Credit reporting or other personal consumer reports283 · 30.9%
Money transfer, virtual currency, or money service66 · 7.2%
Credit card34 · 3.7%
Payday loan, title loan, personal loan, or advance loan32 · 3.5%
All other categories56 · 6.1%

Issue (CFPB label)	Complaints	Share
Managing an account	307	33.5%
Incorrect information on your report	78	8.5%
Closing an account	67	7.3%
Improper use of your report	65	7.1%
Unable to get your credit report or credit score	48	5.2%
Problem with a lender or other company charging your account	42	4.6%
Problem with a company's investigation into an existing problem	38	4.1%
Credit monitoring or identity theft protection services	36	3.9%
Advertising and marketing, including promotional offers	20	2.2%
Opening an account	19	2.1%
Other CFPB issue categories	197	21.5%

Checking or savings account

446 complaints in the last 12 months (48.6% of this company's total); 304 in the 12 months before. That is 0.5% of all complaints in the category nationally. 49% of closed complaints ended with relief; 98.4% of responses were timely.

Issues

Issue	Complaints	Share
Managing an account	307	68.8%
Closing an account	67	15%
Problem with a lender or other company charging your account	42	9.4%
Opening an account	19	4.3%
Problem caused by your funds being low	9	2%
Other CFPB issue categories	2	0.4%

Sub-products

Sub-product	Complaints	Share
Checking account	383	85.9%
Other banking product or service	43	9.6%
Savings account	19	4.3%
CD (Certificate of Deposit)	1	0.2%

Credit reporting or other personal consumer reports

283 complaints in the last 12 months (30.9% of this company's total); 342 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 38.2% of closed complaints ended with relief; 97.2% of responses were timely.

Issues

Issue	Complaints	Share
Incorrect information on your report	75	26.5%
Improper use of your report	64	22.6%
Unable to get your credit report or credit score	48	17%
Problem with a company's investigation into an existing problem	37	13.1%
Credit monitoring or identity theft protection services	36	12.7%
Other CFPB issue categories	23	8.1%

Sub-products

Sub-product	Complaints	Share
Credit reporting	256	90.5%
Other personal consumer report	27	9.5%

Money transfer, virtual currency, or money service

66 complaints in the last 12 months (7.2% of this company's total); 41 in the 12 months before. That is 0.2% of all complaints in the category nationally. 47.7% of closed complaints ended with relief; 97% of responses were timely.

Issues

Issue	Complaints	Share
Fraud or scam	14	21.2%
Unauthorized transactions or other transaction problem	14	21.2%
Other transaction problem	12	18.2%
Trouble accessing funds in your mobile or digital wallet	11	16.7%
Managing, opening, or closing your mobile wallet account	4	6.1%
Other CFPB issue categories	11	16.7%

Sub-products

Sub-product	Complaints	Share
Mobile or digital wallet	41	62.1%
Domestic (US) money transfer	12	18.2%
Virtual currency	9	13.6%
Check cashing service	2	3%
Money order, traveler's check or cashier's check	1	1.5%
Other or no sub-product recorded	1	1.5%

Credit card

34 complaints in the last 12 months (3.7% of this company's total); 31 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 27.3% of closed complaints ended with relief; 97.1% of responses were timely.

Issues

Issue	Complaints	Share
Advertising and marketing, including promotional offers	20	58.8%
Getting a credit card	5	14.7%
Problem with a purchase shown on your statement	4	11.8%
Closing your account	2	5.9%
Other features, terms, or problems	1	2.9%
Other CFPB issue categories	2	5.9%

Sub-products

Sub-product	Complaints	Share
General-purpose credit card or charge card	33	97.1%
Store credit card	1	2.9%

How the company responded

The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints in the last 12 months.

Closed with explanation524 · 57.1%
Closed with non-monetary relief258 · 28.1%
Closed with monetary relief126 · 13.7%
In progress9 · 1%

42.3%of closed complaints ended with monetary or non-monetary reliefnational 31.5%

13.9%closed with monetary reliefnational 0.5%

97.5%responses marked timelynational 99.6%

The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.

Where the complaints come from

State (as reported by the consumer)	Complaints	Share
California	92	10%
Texas	86	9.4%
Florida	85	9.3%
New York	56	6.1%
Ohio	50	5.5%
Georgia	46	5%
Pennsylvania	42	4.6%
Arizona	29	3.2%
Tennessee	27	2.9%
Illinois	26	2.8%
Michigan	23	2.5%
Virginia	23	2.5%

Top 12 of 47 states with at least one complaint in the last 12 months. State counts follow population and where the company does business.

Other companies in the same category

Companies whose complaints mainly concern Checking or savings account, nearest in complaint volume. Listed for navigation, in no order of merit.

KEYCORP897 complaints in 12 months · 4.76 per $1bn assets FinCo Services Inc DBA Current1,073 complaints in 12 months · no public size measure REGIONS FINANCIAL CORPORATION1,240 complaints in 12 months · 7.76 per $1bn assets BMO BANK NATIONAL ASSOCIATION1,310 complaints in 12 months · 5.14 per $1bn assets MORGAN STANLEY & CO. LLC467 complaints in 12 months · no public size measure HUNTINGTON NATIONAL BANK, THE1,930 complaints in 12 months · 6.82 per $1bn assets

Questions and answers

How many complaints has the CFPB received about Credit Karma, LLC?

917 in the 12 months to 1 Oct 2026 (789 in the 12 months before that) and 5,135 since 2015. 30 arrived in the last 30 days and 146 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.

How does that compare for its size?

Credit Karma, LLC could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”

What are people complaining about?

48.6% of complaints in the last 12 months are filed under “Checking or savings account”. The issues selected most often were “Managing an account” (33.5%), “Incorrect information on your report” (8.5%), “Closing an account” (7.3%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.

How does Credit Karma, LLC respond to complaints?

57.1% were closed with an explanation, 28.1% with non-monetary relief and 13.7% with monetary relief; 97.5% of responses were timely (peer median 100%).

Does the CFPB verify complaints?

The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.

Where do these figures come from?

From the CFPB Consumer Complaint Database bulk file, counted through 1 Oct 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.

Provenance

Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.