Who is complaining aboutwhich products?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Product names are the CFPB's, word for word. The Bureau has renamed and merged categories several times since 2011; retired labels are kept below so that older complaints remain countable.
| Product (CFPB label) | Complaints, 12 months | Share | Change on prior 12 months | All years | Closed with relief |
|---|---|---|---|---|---|
| Credit reporting or other personal consumer reports | 6,301,478 | 90.8% | up 49% | 12,506,717 | 32.9% |
| Debt collection | 317,111 | 4.6% | up 26% | 1,202,631 | 22.7% |
| Credit card | 92,291 | 1.3% | +5% | 347,182 | 26.9% |
| Checking or savings account | 85,481 | 1.2% | +9% | 399,373 | 18% |
| Money transfer, virtual currency, or money service | 38,070 | 0.5% | down 52% | 192,757 | 13.8% |
| Mortgage | 31,800 | 0.5% | up 38% | 461,609 | 4.7% |
| Vehicle loan or lease | 24,405 | 0.4% | up 33% | 103,865 | 8.8% |
| Student loan | 19,396 | 0.3% | -7% | 134,129 | 1.7% |
| Payday loan, title loan, personal loan, or advance loan | 17,689 | 0.3% | up 50% | 38,559 | 5.6% |
| Prepaid card | 6,108 | 0.1% | -6% | 23,408 | 18.9% |
| Debt or credit management | 4,227 | 0.1% | +1% | 10,411 | 15.6% |
Retired product labels
| Product (CFPB label) | Complaints on file | In use |
|---|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 2,163,770 | 2017–2023 |
| Credit card or prepaid card | 206,356 | 2017–2023 |
| Credit reporting | 140,426 | 2012–2017 |
| Bank account or service | 86,198 | 2012–2017 |
| Consumer Loan | 31,559 | 2012–2017 |
| Payday loan, title loan, or personal loan | 30,614 | 2017–2023 |
| Payday loan | 5,528 | 2013–2017 |
| Money transfers | 5,354 | 2013–2017 |
| Other financial service | 1,056 | 2014–2017 |
| Virtual currency | 18 | 2014–2017 |