Companies › Credit reporting or other personal consumer reports
Who is complaining aboutExperian Information Solutions Inc.?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
1,875,938
1,257,348 in the 12 months before · 4,379,555 since 2012 · 27% of all complaints the CFPB received
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
Consumers sent the Consumer Financial Protection Bureau 1,875,938 complaints about Experian Information Solutions Inc. in the 12 months to 30 Sep 2026, up 49% on the 1,257,348 of the 12 months before. The database holds 4,379,555 complaints about the company going back to 2012.
Experian Information Solutions Inc. could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
99.3% of the complaints in that period fall under the CFPB product category “Credit reporting or other personal consumer reports”, followed by “Debt collection” at 0.6%. The issue selected most often was “Incorrect information on your report” (60.1%).
How the company's responses were recorded over the 12 months: 75.3% closed with an explanation, 7.2% closed with non-monetary relief, 0% closed with monetary relief, and 17.5% still in progress when the file was published. 100% of responses were marked timely; the median among the 131 companies whose complaints mainly concern “Credit reporting or other personal consumer reports” is 99.9%.
Among those 131 peer companies the median received 160 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | This company | Peer median (131 companies) | All complaints nationally |
|---|---|---|---|
| Complaints, last 12 months | 1,875,938 | 160 | 6,938,056 |
| Change on the 12 months before | 49% | 26% | 45% |
| Responses marked timely | 100% | 99.9% | 99.6% |
| Closed with monetary or non-monetary relief | 8.8% | 0% | 31.6% |
Peers are the 131 companies on this site whose largest complaint category is Credit reporting or other personal consumer reports and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, in the last 12 months.
- Credit reporting or other personal consumer reports1,862,514 · 99.3%
- Debt collection10,364 · 0.6%
- Credit card2,375 · 0.1%
- Debt or credit management351 · <0.1%
- Vehicle loan or lease117 · <0.1%
- All other categories217 · <0.1%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 1,127,190 | 60.1% |
| Problem with a company's investigation into an existing problem | 369,271 | 19.7% |
| Improper use of your report | 356,635 | 19% |
| Attempts to collect debt not owed | 5,867 | 0.3% |
| Problem with fraud alerts or security freezes | 3,850 | 0.2% |
| Unable to get your credit report or credit score | 3,791 | 0.2% |
| Written notification about debt | 3,539 | 0.2% |
| Credit monitoring or identity theft protection services | 1,964 | 0.1% |
| Problem with a company's investigation into an existing issue | 1,107 | 0.1% |
| Getting a credit card | 946 | 0.1% |
| Other CFPB issue categories | 1,778 | 0.1% |
Credit reporting or other personal consumer reports
1,862,514 complaints in the last 12 months (99.3% of this company's total); 1,228,897 in the 12 months before. That is 29.6% of all complaints in the category nationally. 8.8% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 1,126,100 | 60.5% |
| Problem with a company's investigation into an existing problem | 369,014 | 19.8% |
| Improper use of your report | 356,596 | 19.1% |
| Problem with fraud alerts or security freezes | 3,844 | 0.2% |
| Unable to get your credit report or credit score | 3,787 | 0.2% |
| Other CFPB issue categories | 3,173 | 0.2% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit reporting | 1,857,974 | 99.8% |
| Other personal consumer report | 4,540 | 0.2% |
Debt collection
10,364 complaints in the last 12 months (0.6% of this company's total); 20,293 in the 12 months before. That is 3.3% of all complaints in the category nationally. 6.1% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 5,867 | 56.6% |
| Written notification about debt | 3,539 | 34.1% |
| False statements or representation | 512 | 4.9% |
| Took or threatened to take negative or legal action | 339 | 3.3% |
| Communication tactics | 45 | 0.4% |
| Other CFPB issue categories | 62 | 0.6% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other debt | 5,856 | 56.5% |
| I do not know | 2,187 | 21.1% |
| Credit card debt | 1,451 | 14% |
| Telecommunications debt | 253 | 2.4% |
| Rental debt | 246 | 2.4% |
| Other or no sub-product recorded | 371 | 3.6% |
Credit card
2,375 complaints in the last 12 months (0.1% of this company's total); 7,218 in the 12 months before. That is 2.6% of all complaints in the category nationally. 3.3% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 1,049 | 44.2% |
| Getting a credit card | 946 | 39.8% |
| Problem with a company's investigation into an existing problem | 235 | 9.9% |
| Improper use of your report | 32 | 1.3% |
| Problem with a purchase shown on your statement | 26 | 1.1% |
| Other CFPB issue categories | 87 | 3.7% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| General-purpose credit card or charge card | 2,345 | 98.7% |
| Store credit card | 30 | 1.3% |
Debt or credit management
351 complaints in the last 12 months (0% of this company's total); 333 in the 12 months before. That is 8.3% of all complaints in the category nationally. 7.9% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Confusing or missing disclosures | 217 | 61.8% |
| Problem with customer service | 56 | 16% |
| Didn't provide services promised | 29 | 8.3% |
| Charged upfront or unexpected fees | 21 | 6% |
| Confusing or misleading advertising or marketing | 15 | 4.3% |
| Other CFPB issue categories | 13 | 3.7% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit repair services | 308 | 87.7% |
| Debt settlement | 40 | 11.4% |
| Mortgage modification or foreclosure avoidance | 2 | 0.6% |
| Student loan debt relief | 1 | 0.3% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints in the last 12 months.
- Closed with explanation1,412,240 · 75.3%
- In progress327,976 · 17.5%
- Closed with non-monetary relief135,573 · 7.2%
- Closed with monetary relief149 · <0.1%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| Company has responded to the consumer and the CFPB and chooses not to provide a public response | 1,513,476 | 80.7% |
| No public response category recorded | 362,400 | 19.3% |
| Company believes the complaint provided an opportunity to answer consumer's questions | 37 | <0.1% |
| Company believes it acted appropriately as authorized by contract or law | 23 | <0.1% |
| Company believes complaint caused principally by actions of third party outside the control or direction of the company | 2 | <0.1% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| Texas | 306,598 | 16.3% |
| Florida | 276,343 | 14.7% |
| California | 172,304 | 9.2% |
| Georgia | 140,296 | 7.5% |
| New York | 99,142 | 5.3% |
| Illinois | 78,213 | 4.2% |
| North Carolina | 64,735 | 3.5% |
| Pennsylvania | 63,063 | 3.4% |
| New Jersey | 56,340 | 3% |
| Alabama | 55,230 | 2.9% |
| Mississippi | 49,362 | 2.6% |
| South Carolina | 47,730 | 2.5% |
Top 12 of 51 states with at least one complaint in the last 12 months. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Credit reporting or other personal consumer reports, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about Experian Information Solutions Inc.?
1,875,938 in the 12 months to 30 Sep 2026 (1,257,348 in the 12 months before that) and 4,379,555 since 2012. 160,503 arrived in the last 30 days and 525,494 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
Experian Information Solutions Inc. could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
99.3% of complaints in the last 12 months are filed under “Credit reporting or other personal consumer reports”. The issues selected most often were “Incorrect information on your report” (60.1%), “Problem with a company's investigation into an existing problem” (19.7%), “Improper use of your report” (19%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does Experian Information Solutions Inc. respond to complaints?
75.3% were closed with an explanation, 7.2% with non-monetary relief and 0% with monetary relief; 100% of responses were timely (peer median 99.9%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.