Who is complaining aboutNetspend Corporation?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
751
910 in the 12 months before · 5,831 since 2013 · under 0.1% of all complaints the CFPB received
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
The CFPB complaint database records 751 complaints about Netspend Corporation in the 12 months to 30 Sep 2026, down 17% on the 910 of the 12 months before, and 5,831 in all since 2013.
Netspend Corporation could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
48.6% of the complaints in that period fall under the CFPB product category “Prepaid card”, followed by “Checking or savings account” at 41.8%. The issue selected most often was “Managing an account” (24.9%).
How the company's responses were recorded over the 12 months: 100% closed with an explanation, 0% closed with non-monetary relief, 0% closed with monetary relief. 99.5% of responses were marked timely; the median among the 7 companies whose complaints mainly concern “Prepaid card” is 98.8%.
Among those 7 peer companies the median received 399 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | Netspend Corporation | Peer median (7 companies) | All complaints nationally |
|---|---|---|---|
| Complaints, last 12 months | 751 | 399 | 6,938,056 |
| Change on the 12 months before | -17% | 11% | 45% |
| Responses marked timely | 99.5% | 98.8% | 99.6% |
| Closed with monetary or non-monetary relief | 0% | 0% | 31.6% |
Peers are the 7 companies on this site whose largest complaint category is Prepaid card and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, in the last 12 months.
- Prepaid card365 · 48.6%
- Checking or savings account314 · 41.8%
- Money transfer, virtual currency, or money service34 · 4.5%
- Credit card28 · 3.7%
- Credit reporting or other personal consumer reports5 · 0.7%
- All other categories5 · 0.7%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 187 | 24.9% |
| Problem with a purchase or transfer | 124 | 16.5% |
| Trouble using the card | 86 | 11.5% |
| Problem getting a card or closing an account | 81 | 10.8% |
| Unexpected or other fees | 64 | 8.5% |
| Problem with a lender or other company charging your account | 44 | 5.9% |
| Opening an account | 36 | 4.8% |
| Closing an account | 33 | 4.4% |
| Problem caused by your funds being low | 13 | 1.7% |
| Getting a credit card | 12 | 1.6% |
| Other CFPB issue categories | 71 | 9.5% |
Prepaid card
365 complaints in the last 12 months (48.6% of this company's total); 296 in the 12 months before. That is 6% of all complaints in the category nationally. 0% of closed complaints ended with relief; 99.7% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem with a purchase or transfer | 124 | 34% |
| Trouble using the card | 86 | 23.6% |
| Problem getting a card or closing an account | 81 | 22.2% |
| Unexpected or other fees | 64 | 17.5% |
| Advertising | 8 | 2.2% |
| Other CFPB issue categories | 2 | 0.5% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| General-purpose prepaid card | 295 | 80.8% |
| Government benefit card | 36 | 9.9% |
| Payroll card | 32 | 8.8% |
| Gift card | 2 | 0.5% |
Checking or savings account
314 complaints in the last 12 months (41.8% of this company's total); 536 in the 12 months before. That is 0.4% of all complaints in the category nationally. 0% of closed complaints ended with relief; 99% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 187 | 59.6% |
| Problem with a lender or other company charging your account | 44 | 14% |
| Opening an account | 36 | 11.5% |
| Closing an account | 33 | 10.5% |
| Problem caused by your funds being low | 13 | 4.1% |
| Other CFPB issue categories | 1 | 0.3% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 293 | 93.3% |
| Other banking product or service | 14 | 4.5% |
| Savings account | 5 | 1.6% |
| CD (Certificate of Deposit) | 2 | 0.6% |
Money transfer, virtual currency, or money service
34 complaints in the last 12 months (4.5% of this company's total); 26 in the 12 months before. That is 0.1% of all complaints in the category nationally. 0% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Unauthorized transactions or other transaction problem | 9 | 26.5% |
| Trouble accessing funds in your mobile or digital wallet | 6 | 17.6% |
| Fraud or scam | 5 | 14.7% |
| Managing, opening, or closing your mobile wallet account | 4 | 11.8% |
| Problem with customer service | 2 | 5.9% |
| Other CFPB issue categories | 8 | 23.5% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Mobile or digital wallet | 23 | 67.6% |
| Virtual currency | 4 | 11.8% |
| Domestic (US) money transfer | 3 | 8.8% |
| Check cashing service | 3 | 8.8% |
| Money order, traveler's check or cashier's check | 1 | 2.9% |
Credit card
28 complaints in the last 12 months (3.7% of this company's total); 47 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 0% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Getting a credit card | 12 | 42.9% |
| Problem with a purchase shown on your statement | 7 | 25% |
| Other features, terms, or problems | 3 | 10.7% |
| Trouble using your card | 2 | 7.1% |
| Closing your account | 2 | 7.1% |
| Other CFPB issue categories | 2 | 7.1% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| General-purpose credit card or charge card | 27 | 96.4% |
| Store credit card | 1 | 3.6% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints in the last 12 months.
- Closed with explanation751 · 100%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| Company has responded to the consumer and the CFPB and chooses not to provide a public response | 739 | 98.4% |
| No public response category recorded | 12 | 1.6% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| California | 85 | 11.3% |
| Texas | 77 | 10.3% |
| New York | 48 | 6.4% |
| Florida | 46 | 6.1% |
| North Carolina | 33 | 4.4% |
| Illinois | 32 | 4.3% |
| Michigan | 28 | 3.7% |
| Georgia | 26 | 3.5% |
| Tennessee | 24 | 3.2% |
| Maryland | 21 | 2.8% |
| Ohio | 19 | 2.5% |
| Pennsylvania | 19 | 2.5% |
Top 12 of 47 states with at least one complaint in the last 12 months. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Prepaid card, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about Netspend Corporation?
751 in the 12 months to 30 Sep 2026 (910 in the 12 months before that) and 5,831 since 2013. 36 arrived in the last 30 days and 171 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
Netspend Corporation could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
48.6% of complaints in the last 12 months are filed under “Prepaid card”. The issues selected most often were “Managing an account” (24.9%), “Problem with a purchase or transfer” (16.5%), “Trouble using the card” (11.5%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does Netspend Corporation respond to complaints?
100% were closed with an explanation, 0% with non-monetary relief and 0% with monetary relief; 99.5% of responses were timely (peer median 98.8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.