Companies › Money transfer, virtual currency, or money service

Who is complaining aboutBlock, Inc.?

Q: How many complaints has the CFPB received about Block, Inc.?

15,663 in the 12 months to 30 Sep 2026 (45,360 in the 12 months before that) and 71,444 since 2019. 1,079 arrived in the last 30 days and 3,837 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.

Q: How does that compare for its size?

Block, Inc. could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”

Q: What are people complaining about?

62.9% of complaints in the last 12 months are filed under “Money transfer, virtual currency, or money service”. The issues selected most often were “Fraud or scam” (17.5%), “Unauthorized transactions or other transaction problem” (17.1%), “Managing an account” (13.8%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.

Q: How does Block, Inc. respond to complaints?

98% were closed with an explanation, 0% with non-monetary relief and 0.1% with monetary relief; 99.1% of responses were timely (peer median 97.2%).

Q: Where do these figures come from?

From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.

CFPB complaints since 2019Mainly Money transfer, virtual currency, or money serviceLatest on file 29 Sep 2026

When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers. The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.

Complaints, last 12 months

15,663

45,360 in the 12 months before · 71,444 since 2019 · 0.2% of all complaints the CFPB received

For its size

No public size denominator

This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.

In the 12 months to 30 Sep 2026 the CFPB received 15,663 complaints naming Block, Inc., down 65% on the 45,360 of the 12 months before. Since 2019 the total is 71,444.

62.9% of the complaints in that period fall under the CFPB product category “Money transfer, virtual currency, or money service”, followed by “Checking or savings account” at 24.3%. The issue selected most often was “Fraud or scam” (17.5%).

How the company's responses were recorded over the 12 months: 98% closed with an explanation, 0% closed with non-monetary relief, 0.1% closed with monetary relief, and 1.8% still in progress when the file was published. 99.1% of responses were marked timely; the median among the 29 companies whose complaints mainly concern “Money transfer, virtual currency, or money service” is 97.2%.

Among those 29 peer companies the median received 176 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.

1,079complaints, last 30 days1,254 in the 30 days before

3,837complaints, last 90 days-2% vs prior 90 days

15,663complaints, last 365 daysdown 65% vs prior 365 days

99.1%responses marked timelyin the last 12 months

Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.

Compared with peer companies

Measure	Block, Inc.	Peer median (29 companies)	All complaints nationally
Complaints, last 12 months	15,663	176	6,938,056
Change on the 12 months before	-65%	44.5%	45%
Responses marked timely	99.1%	97.2%	99.6%
Closed with monetary or non-monetary relief	0.1%	0.1%	31.6%

Peers are the 29 companies on this site whose largest complaint category is Money transfer, virtual currency, or money service and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone.

Complaints by month

Complaints about Block, Inc. received by the CFPB in each of the last 24 months. Peak month in view: 31,327. The hatched month is incomplete.

Complaints received per calendar year since the company first appears in the database. The final year is part-way through.

What the complaints are about

Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, in the last 12 months.

Money transfer, virtual currency, or money service9,857 · 62.9%
Checking or savings account3,808 · 24.3%
Prepaid card906 · 5.8%
Credit card500 · 3.2%
Payday loan, title loan, personal loan, or advance loan371 · 2.4%
All other categories221 · 1.4%

Issue (CFPB label)	Complaints	Share
Fraud or scam	2,735	17.5%
Unauthorized transactions or other transaction problem	2,686	17.1%
Managing an account	2,169	13.8%
Other transaction problem	1,190	7.6%
Trouble accessing funds in your mobile or digital wallet	1,175	7.5%
Managing, opening, or closing your mobile wallet account	990	6.3%
Problem with a lender or other company charging your account	758	4.8%
Closing an account	617	3.9%
Problem with a purchase or transfer	513	3.3%
Problem with a purchase shown on your statement	288	1.8%
Other CFPB issue categories	2,542	16.2%

Money transfer, virtual currency, or money service

9,857 complaints in the last 12 months (62.9% of this company's total); 40,810 in the 12 months before. That is 25.9% of all complaints in the category nationally. 0% of closed complaints ended with relief; 99.2% of responses were timely.

Issues

Issue	Complaints	Share
Fraud or scam	2,735	27.7%
Unauthorized transactions or other transaction problem	2,686	27.2%
Other transaction problem	1,190	12.1%
Trouble accessing funds in your mobile or digital wallet	1,175	11.9%
Managing, opening, or closing your mobile wallet account	990	10%
Other CFPB issue categories	1,081	11%

Sub-products

Sub-product	Complaints	Share
Mobile or digital wallet	7,195	73%
Domestic (US) money transfer	1,290	13.1%
Virtual currency	1,208	12.3%
Check cashing service	56	0.6%
International money transfer	53	0.5%
Other or no sub-product recorded	55	0.6%

Checking or savings account

3,808 complaints in the last 12 months (24.3% of this company's total); 2,947 in the 12 months before. That is 4.5% of all complaints in the category nationally. 0.1% of closed complaints ended with relief; 99.1% of responses were timely.

Issues

Issue	Complaints	Share
Managing an account	2,169	57%
Problem with a lender or other company charging your account	758	19.9%
Closing an account	617	16.2%
Opening an account	148	3.9%
Problem caused by your funds being low	106	2.8%
Other CFPB issue categories	10	0.3%

Sub-products

Sub-product	Complaints	Share
Checking account	2,780	73%
Other banking product or service	951	25%
Savings account	60	1.6%
CD (Certificate of Deposit)	17	0.4%

Prepaid card

906 complaints in the last 12 months (5.8% of this company's total); 768 in the 12 months before. That is 14.8% of all complaints in the category nationally. 0% of closed complaints ended with relief; 98.9% of responses were timely.

Issues

Issue	Complaints	Share
Problem with a purchase or transfer	513	56.6%
Problem getting a card or closing an account	179	19.8%
Unexpected or other fees	99	10.9%
Trouble using the card	78	8.6%
Advertising	28	3.1%
Other CFPB issue categories	9	1%

Sub-products

Sub-product	Complaints	Share
General-purpose prepaid card	868	95.8%
Payroll card	14	1.5%
Gift card	11	1.2%
Government benefit card	11	1.2%
Student prepaid card	2	0.2%

Credit card

500 complaints in the last 12 months (3.2% of this company's total); 457 in the 12 months before. That is 0.5% of all complaints in the category nationally. 1% of closed complaints ended with relief; 99% of responses were timely.

Issues

Issue	Complaints	Share
Problem with a purchase shown on your statement	288	57.6%
Other features, terms, or problems	78	15.6%
Getting a credit card	41	8.2%
Closing your account	40	8%
Trouble using your card	34	6.8%
Other CFPB issue categories	19	3.8%

Sub-products

Sub-product	Complaints	Share
General-purpose credit card or charge card	479	95.8%
Store credit card	21	4.2%

How the company responded

The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints in the last 12 months.

Closed with explanation15,354 · 98%
In progress286 · 1.8%
Closed with monetary relief22 · 0.1%
Untimely response1 · <0.1%

0.1%of closed complaints ended with monetary or non-monetary reliefnational 31.6%

0.1%closed with monetary reliefnational 0.5%

99.1%responses marked timelynational 99.6%

The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.

Where the complaints come from

State (as reported by the consumer)	Complaints	Share
Texas	1,673	10.7%
California	1,326	8.5%
Florida	1,265	8.1%
Georgia	1,033	6.6%
New York	810	5.2%
North Carolina	731	4.7%
Pennsylvania	553	3.5%
Illinois	519	3.3%
Ohio	505	3.2%
Michigan	452	2.9%
Virginia	448	2.9%
Maryland	421	2.7%

Top 12 of 51 states with at least one complaint in the last 12 months. State counts follow population and where the company does business.

Other companies in the same category

Companies whose complaints mainly concern Money transfer, virtual currency, or money service, nearest in complaint volume. Listed for navigation, in no order of merit.

Paypal Holdings, Inc11,800 complaints in 12 months · no public size measure ROBINHOOD MARKETS INC.1,712 complaints in 12 months · no public size measure Coinbase, Inc.1,048 complaints in 12 months · no public size measure WESTERN UNION COMPANY, THE622 complaints in 12 months · no public size measure TransferWise Ltd528 complaints in 12 months · no public size measure Winklevoss Exchange LLC416 complaints in 12 months · no public size measure

Questions and answers

How many complaints has the CFPB received about Block, Inc.?

15,663 in the 12 months to 30 Sep 2026 (45,360 in the 12 months before that) and 71,444 since 2019. 1,079 arrived in the last 30 days and 3,837 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.

How does that compare for its size?

Block, Inc. could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”

What are people complaining about?

62.9% of complaints in the last 12 months are filed under “Money transfer, virtual currency, or money service”. The issues selected most often were “Fraud or scam” (17.5%), “Unauthorized transactions or other transaction problem” (17.1%), “Managing an account” (13.8%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.

How does Block, Inc. respond to complaints?

98% were closed with an explanation, 0% with non-monetary relief and 0.1% with monetary relief; 99.1% of responses were timely (peer median 97.2%).

Does the CFPB verify complaints?

The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.

Where do these figures come from?

From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.

Provenance

Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.