Companies › Checking or savings account
Who is complaining aboutKEYCORP?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
897
740 in the 12 months before · 8,298 since 2011 · under 0.1% of all complaints the CFPB received
For its size
4.76per $1bn in assets
Against $189 billion, the assets of its FDIC-insured bank as of 30 Jun 2026.
Median among the 65 peer companies (main category Checking or savings account) with the same size measure: 2.26.
Consumers sent the Consumer Financial Protection Bureau 897 complaints about KEYCORP in the 12 months to 1 Oct 2026, up 21% on the 740 of the 12 months before. The database holds 8,298 complaints about the company going back to 2011.
The FDIC-insured bank of KEYCORP reported $189 billion in assets as of 30 Jun 2026. Its 897 complaints in 12 months work out to 4.76 per $1 billion of those assets, above the median of 2.26 among the 65 peer companies in the same main category that share this size measure. Assets measure the whole institution: one with a large card or consumer-lending business has many more customers per dollar of assets than a commercial or community bank, and its figure will sit higher for that reason alone.
59.6% of the complaints in that period fall under the CFPB product category “Checking or savings account”, followed by “Credit card” at 9.5%. The issue selected most often was “Managing an account” (34.3%).
How the company's responses were recorded over the 12 months: 64.3% closed with an explanation, 7.7% closed with non-monetary relief, 23.6% closed with monetary relief, and 4.3% still in progress when the file was published. 100% of responses were marked timely; the median among the 102 companies whose complaints mainly concern “Checking or savings account” is 100%.
Among those 102 peer companies the median received 105 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 1 Oct 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | KEYCORP | Peer median (102 companies) | All complaints nationally |
|---|---|---|---|
| Complaints, last 12 months | 897 | 105 | 6,945,592 |
| Change on the 12 months before | 21% | 31% | 44% |
| Complaints per $1bn in assets (median of the 65 peers with this measure) | 4.76 | 2.26 | — |
| Responses marked timely | 100% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 32.8% | 5.7% | 31.5% |
Peers are the 102 companies on this site whose largest complaint category is Checking or savings account and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, in the last 12 months.
- Checking or savings account535 · 59.6%
- Credit card85 · 9.5%
- Credit reporting or other personal consumer reports67 · 7.5%
- Mortgage55 · 6.1%
- Prepaid card45 · 5%
- All other categories110 · 12.3%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 308 | 34.3% |
| Problem with a lender or other company charging your account | 68 | 7.6% |
| Opening an account | 65 | 7.2% |
| Closing an account | 53 | 5.9% |
| Incorrect information on your report | 42 | 4.7% |
| Problem with a purchase shown on your statement | 41 | 4.6% |
| Problem caused by your funds being low | 37 | 4.1% |
| Trouble during payment process | 27 | 3% |
| Problem getting a card or closing an account | 25 | 2.8% |
| Problem with a company's investigation into an existing problem | 23 | 2.6% |
| Other CFPB issue categories | 208 | 23.2% |
Checking or savings account
535 complaints in the last 12 months (59.6% of this company's total); 446 in the 12 months before. That is 0.6% of all complaints in the category nationally. 36.6% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 308 | 57.6% |
| Problem with a lender or other company charging your account | 68 | 12.7% |
| Opening an account | 65 | 12.1% |
| Closing an account | 53 | 9.9% |
| Problem caused by your funds being low | 37 | 6.9% |
| Other CFPB issue categories | 4 | 0.7% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 462 | 86.4% |
| Other banking product or service | 40 | 7.5% |
| Savings account | 23 | 4.3% |
| CD (Certificate of Deposit) | 10 | 1.9% |
Credit card
85 complaints in the last 12 months (9.5% of this company's total); 59 in the 12 months before. That is 0.1% of all complaints in the category nationally. 28.4% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 41 | 48.2% |
| Getting a credit card | 8 | 9.4% |
| Closing your account | 7 | 8.2% |
| Problem when making payments | 6 | 7.1% |
| Other features, terms, or problems | 6 | 7.1% |
| Other CFPB issue categories | 17 | 20% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| General-purpose credit card or charge card | 85 | 100% |
Credit reporting or other personal consumer reports
67 complaints in the last 12 months (7.5% of this company's total); 78 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 14.3% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 36 | 53.7% |
| Problem with a company's investigation into an existing problem | 18 | 26.9% |
| Improper use of your report | 9 | 13.4% |
| Problem with fraud alerts or security freezes | 2 | 3% |
| Credit monitoring or identity theft protection services | 1 | 1.5% |
| Other CFPB issue categories | 1 | 1.5% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit reporting | 63 | 94% |
| Other personal consumer report | 4 | 6% |
Mortgage
55 complaints in the last 12 months (6.1% of this company's total); 50 in the 12 months before. That is 0.2% of all complaints in the category nationally. 26.4% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble during payment process | 27 | 49.1% |
| Closing on a mortgage | 10 | 18.2% |
| Applying for a mortgage or refinancing an existing mortgage | 9 | 16.4% |
| Struggling to pay mortgage | 6 | 10.9% |
| Incorrect information on your report | 2 | 3.6% |
| Other CFPB issue categories | 1 | 1.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Conventional home mortgage | 24 | 43.6% |
| Home equity loan or line of credit (HELOC) | 20 | 36.4% |
| FHA mortgage | 4 | 7.3% |
| VA mortgage | 3 | 5.5% |
| Other type of mortgage | 3 | 5.5% |
| Other or no sub-product recorded | 1 | 1.8% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints in the last 12 months.
- Closed with explanation577 · 64.3%
- Closed with monetary relief212 · 23.6%
- Closed with non-monetary relief69 · 7.7%
- In progress39 · 4.3%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| New York | 218 | 24.3% |
| Ohio | 151 | 16.8% |
| Washington | 89 | 9.9% |
| Pennsylvania | 57 | 6.4% |
| Colorado | 47 | 5.2% |
| Oregon | 47 | 5.2% |
| Connecticut | 43 | 4.8% |
| Illinois | 33 | 3.7% |
| Michigan | 24 | 2.7% |
| Indiana | 20 | 2.2% |
| California | 19 | 2.1% |
| Florida | 18 | 2% |
Top 12 of 39 states with at least one complaint in the last 12 months. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Checking or savings account, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about KEYCORP?
897 in the 12 months to 1 Oct 2026 (740 in the 12 months before that) and 8,298 since 2011. 52 arrived in the last 30 days and 224 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
The FDIC-insured bank of KEYCORP reported $189 billion in assets as of 30 Jun 2026. Its 897 complaints in 12 months work out to 4.76 per $1 billion of those assets, above the median of 2.26 among the 65 peer companies in the same main category that share this size measure. Assets measure the whole institution: one with a large card or consumer-lending business has many more customers per dollar of assets than a commercial or community bank, and its figure will sit higher for that reason alone. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
59.6% of complaints in the last 12 months are filed under “Checking or savings account”. The issues selected most often were “Managing an account” (34.3%), “Problem with a lender or other company charging your account” (7.6%), “Opening an account” (7.2%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does KEYCORP respond to complaints?
64.3% were closed with an explanation, 7.7% with non-monetary relief and 23.6% with monetary relief; 100% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 1 Oct 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. Size measure matched by name to: KeyBank National Association. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.