Companies › Vehicle loan or lease
Who is complaining aboutAMERICA FIRST FEDERAL CREDIT UNION?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
236
164 in the 12 months before · 934 since 2019 · under 0.1% of all complaints the CFPB received
For its size
9.08per $1bn in assets
Against $26 billion, the total assets in its NCUA call report as of 30 Jun 2026.
Fewer than five peer companies in the same category share this size measure, so no peer median is shown.
The CFPB complaint database records 236 complaints about AMERICA FIRST FEDERAL CREDIT UNION in the 12 months to 30 Sep 2026, up 44% on the 164 of the 12 months before, and 934 in all since 2019.
AMERICA FIRST FEDERAL CREDIT UNION reported $26 billion in total assets to the NCUA as of 30 Jun 2026. Its 236 complaints in 12 months work out to 9.08 per $1 billion of those assets. Assets measure the whole institution: one with a large card or consumer-lending business has many more customers per dollar of assets than a commercial or community bank, and its figure will sit higher for that reason alone.
25% of the complaints in that period fall under the CFPB product category “Vehicle loan or lease”, followed by “Credit reporting or other personal consumer reports” at 23.3%. The issue selected most often was “Incorrect information on your report” (19.1%).
How the company's responses were recorded over the 12 months: 86% closed with an explanation, 0% closed with non-monetary relief, 0% closed with monetary relief, and 13.6% still in progress when the file was published. 91.9% of responses were marked timely; the median among the 23 companies whose complaints mainly concern “Vehicle loan or lease” is 99.5%.
Among those 23 peer companies the median received 203 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | This company | Peer median (23 companies) | All complaints nationally |
|---|---|---|---|
| Complaints, last 12 months | 236 | 203 | 6,938,056 |
| Change on the 12 months before | 44% | 23% | 45% |
| Responses marked timely | 91.9% | 99.5% | 99.6% |
| Closed with monetary or non-monetary relief | 0% | 0% | 31.6% |
Peers are the 23 companies on this site whose largest complaint category is Vehicle loan or lease and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, in the last 12 months.
- Vehicle loan or lease59 · 25%
- Credit reporting or other personal consumer reports55 · 23.3%
- Checking or savings account54 · 22.9%
- Debt collection24 · 10.2%
- Credit card22 · 9.3%
- All other categories22 · 9.3%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 45 | 19.1% |
| Managing an account | 41 | 17.4% |
| Managing the loan or lease | 28 | 11.9% |
| Problem with a company's investigation into an existing problem | 15 | 6.4% |
| Attempts to collect debt not owed | 11 | 4.7% |
| Repossession | 10 | 4.2% |
| Problem with a lender or other company charging your account | 9 | 3.8% |
| Problem with a purchase shown on your statement | 8 | 3.4% |
| Getting a loan or lease | 8 | 3.4% |
| Took or threatened to take negative or legal action | 8 | 3.4% |
| Other CFPB issue categories | 53 | 22.5% |
Vehicle loan or lease
59 complaints in the last 12 months (25% of this company's total); 37 in the 12 months before. That is 0.2% of all complaints in the category nationally. 0% of closed complaints ended with relief; 88.1% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing the loan or lease | 28 | 47.5% |
| Repossession | 10 | 16.9% |
| Getting a loan or lease | 8 | 13.6% |
| Problems at the end of the loan or lease | 6 | 10.2% |
| Incorrect information on your report | 5 | 8.5% |
| Other CFPB issue categories | 2 | 3.4% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Loan | 58 | 98.3% |
| Lease | 1 | 1.7% |
Credit reporting or other personal consumer reports
55 complaints in the last 12 months (23.3% of this company's total); 39 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 0% of closed complaints ended with relief; 96.4% of responses were timely.
Issues
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit reporting | 54 | 98.2% |
| Other personal consumer report | 1 | 1.8% |
Checking or savings account
54 complaints in the last 12 months (22.9% of this company's total); 57 in the 12 months before. That is 0.1% of all complaints in the category nationally. 0% of closed complaints ended with relief; 88.9% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 41 | 75.9% |
| Problem with a lender or other company charging your account | 9 | 16.7% |
| Opening an account | 3 | 5.6% |
| Problem caused by your funds being low | 1 | 1.9% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 42 | 77.8% |
| Savings account | 8 | 14.8% |
| Other banking product or service | 4 | 7.4% |
Debt collection
24 complaints in the last 12 months (10.2% of this company's total); 10 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 0% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 11 | 45.8% |
| Took or threatened to take negative or legal action | 8 | 33.3% |
| False statements or representation | 3 | 12.5% |
| Written notification about debt | 1 | 4.2% |
| Communication tactics | 1 | 4.2% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| I do not know | 15 | 62.5% |
| Credit card debt | 6 | 25% |
| Auto debt | 2 | 8.3% |
| Other debt | 1 | 4.2% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints in the last 12 months.
- Closed with explanation203 · 86%
- In progress32 · 13.6%
- Untimely response1 · 0.4%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| Utah | 79 | 33.5% |
| Nevada | 76 | 32.2% |
| Arizona | 35 | 14.8% |
| California | 17 | 7.2% |
| Texas | 4 | 1.7% |
| Alabama | 3 | 1.3% |
| Wyoming | 3 | 1.3% |
| Tennessee | 3 | 1.3% |
| Idaho | 2 | 0.8% |
| Michigan | 1 | 0.4% |
| Louisiana | 1 | 0.4% |
| Florida | 1 | 0.4% |
Top 12 of 23 states with at least one complaint in the last 12 months. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Vehicle loan or lease, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about AMERICA FIRST FEDERAL CREDIT UNION?
236 in the 12 months to 30 Sep 2026 (164 in the 12 months before that) and 934 since 2019. 21 arrived in the last 30 days and 58 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
AMERICA FIRST FEDERAL CREDIT UNION reported $26 billion in total assets to the NCUA as of 30 Jun 2026. Its 236 complaints in 12 months work out to 9.08 per $1 billion of those assets. Assets measure the whole institution: one with a large card or consumer-lending business has many more customers per dollar of assets than a commercial or community bank, and its figure will sit higher for that reason alone. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
25% of complaints in the last 12 months are filed under “Vehicle loan or lease”. The issues selected most often were “Incorrect information on your report” (19.1%), “Managing an account” (17.4%), “Managing the loan or lease” (11.9%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does AMERICA FIRST FEDERAL CREDIT UNION respond to complaints?
86% were closed with an explanation, 0% with non-monetary relief and 0% with monetary relief; 91.9% of responses were timely (peer median 99.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. Size measure matched by name to: AMERICA FIRST (NCUA charter 24694). Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.