Who is complaining aboutIncomm Holdings Inc.?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
634
669 in the 12 months before · 3,498 since 2015 · under 0.1% of all complaints the CFPB received
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
Consumers sent the Consumer Financial Protection Bureau 634 complaints about Incomm Holdings Inc. in the 12 months to 30 Sep 2026, about level with the 669 of the 12 months before. The database holds 3,498 complaints about the company going back to 2015.
Incomm Holdings Inc. could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
95.6% of the complaints in that period fall under the CFPB product category “Prepaid card”, followed by “Credit card” at 2.1%. The issue selected most often was “Trouble using the card” (57.9%).
How the company's responses were recorded over the 12 months: 99.8% closed with an explanation, 0% closed with non-monetary relief, 0% closed with monetary relief, and 0.2% still in progress when the file was published. 90.4% of responses were marked timely; the median among the 7 companies whose complaints mainly concern “Prepaid card” is 98.8%.
Among those 7 peer companies the median received 399 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | Incomm Holdings Inc. | Peer median (7 companies) | All complaints nationally |
|---|---|---|---|
| Complaints, last 12 months | 634 | 399 | 6,938,056 |
| Change on the 12 months before | -5% | 11% | 45% |
| Responses marked timely | 90.4% | 98.8% | 99.6% |
| Closed with monetary or non-monetary relief | 0% | 0% | 31.6% |
Peers are the 7 companies on this site whose largest complaint category is Prepaid card and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, in the last 12 months.
- Prepaid card606 · 95.6%
- Credit card13 · 2.1%
- Money transfer, virtual currency, or money service10 · 1.6%
- Checking or savings account5 · 0.8%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble using the card | 367 | 57.9% |
| Problem with a purchase or transfer | 134 | 21.1% |
| Unexpected or other fees | 52 | 8.2% |
| Problem getting a card or closing an account | 51 | 8% |
| Trouble using your card | 9 | 1.4% |
| Fraud or scam | 6 | 0.9% |
| Managing an account | 3 | 0.5% |
| Other features, terms, or problems | 3 | 0.5% |
| Advertising | 2 | 0.3% |
| Problem with a lender or other company charging your account | 2 | 0.3% |
| Other CFPB issue categories | 5 | 0.8% |
Prepaid card
606 complaints in the last 12 months (95.6% of this company's total); 636 in the 12 months before. That is 9.9% of all complaints in the category nationally. 0% of closed complaints ended with relief; 90.4% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble using the card | 367 | 60.6% |
| Problem with a purchase or transfer | 134 | 22.1% |
| Unexpected or other fees | 52 | 8.6% |
| Problem getting a card or closing an account | 51 | 8.4% |
| Advertising | 2 | 0.3% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| General-purpose prepaid card | 395 | 65.2% |
| Gift card | 209 | 34.5% |
| Government benefit card | 2 | 0.3% |
Credit card
13 complaints in the last 12 months (2.1% of this company's total); 24 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 0% of closed complaints ended with relief; 100% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble using your card | 9 | 69.2% |
| Other features, terms, or problems | 3 | 23.1% |
| Problem with a purchase shown on your statement | 1 | 7.7% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| General-purpose credit card or charge card | 13 | 100% |
Money transfer, virtual currency, or money service
10 complaints in the last 12 months (1.6% of this company's total); 1 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 0% of closed complaints ended with relief; 80% of responses were timely.
Issues
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Mobile or digital wallet | 5 | 50% |
| Domestic (US) money transfer | 4 | 40% |
| Virtual currency | 1 | 10% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints in the last 12 months.
- Closed with explanation633 · 99.8%
- In progress1 · 0.2%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| California | 97 | 15.3% |
| Texas | 54 | 8.5% |
| New York | 47 | 7.4% |
| Florida | 45 | 7.1% |
| Illinois | 29 | 4.6% |
| New Jersey | 25 | 3.9% |
| Pennsylvania | 25 | 3.9% |
| Tennessee | 23 | 3.6% |
| Georgia | 23 | 3.6% |
| Ohio | 19 | 3% |
| Michigan | 17 | 2.7% |
| Arizona | 16 | 2.5% |
Top 12 of 44 states with at least one complaint in the last 12 months. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Prepaid card, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about Incomm Holdings Inc.?
634 in the 12 months to 30 Sep 2026 (669 in the 12 months before that) and 3,498 since 2015. 21 arrived in the last 30 days and 146 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
Incomm Holdings Inc. could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
95.6% of complaints in the last 12 months are filed under “Prepaid card”. The issues selected most often were “Trouble using the card” (57.9%), “Problem with a purchase or transfer” (21.1%), “Unexpected or other fees” (8.2%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does Incomm Holdings Inc. respond to complaints?
99.8% were closed with an explanation, 0% with non-monetary relief and 0% with monetary relief; 90.4% of responses were timely (peer median 98.8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.