Who is complaining aboutShellpoint Partners, LLC?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
4,129
3,781 in the 12 months before · 19,745 since 2011 · 0.1% of all complaints the CFPB received
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
Consumers sent the Consumer Financial Protection Bureau 4,129 complaints about Shellpoint Partners, LLC in the 12 months to 1 Oct 2026, about level with the 3,781 of the 12 months before. The database holds 19,745 complaints about the company going back to 2011.
Shellpoint Partners, LLC could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
85.2% of the complaints in that period fall under the CFPB product category “Mortgage”, followed by “Credit reporting or other personal consumer reports” at 11%. The issue selected most often was “Trouble during payment process” (51.1%).
How the company's responses were recorded over the 12 months: 84.8% closed with an explanation, 0% closed with non-monetary relief, 0.1% closed with monetary relief, and 9.4% still in progress when the file was published. 88.6% of responses were marked timely; the median among the 76 companies whose complaints mainly concern “Mortgage” is 100%.
Among those 76 peer companies the median received 106 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 1 Oct 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | Shellpoint Partners, LLC | Peer median (76 companies) | All complaints nationally |
|---|---|---|---|
| Complaints, last 12 months | 4,129 | 106 | 6,945,592 |
| Change on the 12 months before | 9% | 39% | 44% |
| Responses marked timely | 88.6% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 0.1% | 0% | 31.5% |
Peers are the 76 companies on this site whose largest complaint category is Mortgage and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, in the last 12 months.
- Mortgage3,517 · 85.2%
- Credit reporting or other personal consumer reports456 · 11%
- Debt collection127 · 3.1%
- Debt or credit management15 · 0.4%
- Payday loan, title loan, personal loan, or advance loan5 · 0.1%
- All other categories9 · 0.2%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 2,110 | 51.1% |
| Struggling to pay mortgage | 938 | 22.7% |
| Incorrect information on your report | 421 | 10.2% |
| Problem with a company's investigation into an existing problem | 159 | 3.9% |
| Applying for a mortgage or refinancing an existing mortgage | 152 | 3.7% |
| Closing on a mortgage | 137 | 3.3% |
| Attempts to collect debt not owed | 51 | 1.2% |
| Improper use of your report | 43 | 1% |
| Took or threatened to take negative or legal action | 38 | 0.9% |
| False statements or representation | 22 | 0.5% |
| Other CFPB issue categories | 58 | 1.4% |
Mortgage
3,517 complaints in the last 12 months (85.2% of this company's total); 3,237 in the 12 months before. That is 11% of all complaints in the category nationally. 0.1% of closed complaints ended with relief; 88.1% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble during payment process | 2,110 | 60% |
| Struggling to pay mortgage | 938 | 26.7% |
| Applying for a mortgage or refinancing an existing mortgage | 152 | 4.3% |
| Closing on a mortgage | 137 | 3.9% |
| Incorrect information on your report | 98 | 2.8% |
| Other CFPB issue categories | 82 | 2.3% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Conventional home mortgage | 2,415 | 68.7% |
| FHA mortgage | 447 | 12.7% |
| VA mortgage | 269 | 7.6% |
| Home equity loan or line of credit (HELOC) | 261 | 7.4% |
| Other type of mortgage | 61 | 1.7% |
| Other or no sub-product recorded | 64 | 1.8% |
Credit reporting or other personal consumer reports
456 complaints in the last 12 months (11% of this company's total); 378 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 0.2% of closed complaints ended with relief; 91.4% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 320 | 70.2% |
| Problem with a company's investigation into an existing problem | 86 | 18.9% |
| Improper use of your report | 41 | 9% |
| Credit monitoring or identity theft protection services | 5 | 1.1% |
| Unable to get your credit report or credit score | 3 | 0.7% |
| Other CFPB issue categories | 1 | 0.2% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit reporting | 453 | 99.3% |
| Other personal consumer report | 3 | 0.7% |
Debt collection
127 complaints in the last 12 months (3.1% of this company's total); 124 in the 12 months before. That is under 0.1% of all complaints in the category nationally. 0% of closed complaints ended with relief; 89.8% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 51 | 40.2% |
| Took or threatened to take negative or legal action | 38 | 29.9% |
| False statements or representation | 22 | 17.3% |
| Written notification about debt | 13 | 10.2% |
| Communication tactics | 3 | 2.4% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Mortgage debt | 70 | 55.1% |
| I do not know | 51 | 40.2% |
| Other debt | 4 | 3.1% |
| Credit card debt | 2 | 1.6% |
Debt or credit management
15 complaints in the last 12 months (0.4% of this company's total); 25 in the 12 months before. That is 0.4% of all complaints in the category nationally. 0% of closed complaints ended with relief; 93.3% of responses were timely.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Charged upfront or unexpected fees | 7 | 46.7% |
| Didn't provide services promised | 3 | 20% |
| Problem with customer service | 3 | 20% |
| Confusing or misleading advertising or marketing | 2 | 13.3% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Mortgage modification or foreclosure avoidance | 14 | 93.3% |
| Debt settlement | 1 | 6.7% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints in the last 12 months.
- Closed with explanation3,503 · 84.8%
- In progress387 · 9.4%
- Untimely response235 · 5.7%
- Closed with monetary relief3 · 0.1%
- All other categories1 · <0.1%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| Company has responded to the consumer and the CFPB and chooses not to provide a public response | 2,151 | 52.1% |
| Company believes it acted appropriately as authorized by contract or law | 1,249 | 30.2% |
| No public response category recorded | 639 | 15.5% |
| Company believes complaint represents an opportunity for improvement to better serve consumers | 90 | 2.2% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| California | 586 | 14.2% |
| Florida | 496 | 12% |
| Texas | 335 | 8.1% |
| Georgia | 254 | 6.2% |
| New York | 236 | 5.7% |
| New Jersey | 188 | 4.6% |
| Illinois | 167 | 4% |
| Pennsylvania | 142 | 3.4% |
| Maryland | 138 | 3.3% |
| Tennessee | 107 | 2.6% |
| Ohio | 103 | 2.5% |
| Virginia | 102 | 2.5% |
Top 12 of 51 states with at least one complaint in the last 12 months. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Mortgage, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about Shellpoint Partners, LLC?
4,129 in the 12 months to 1 Oct 2026 (3,781 in the 12 months before that) and 19,745 since 2011. 172 arrived in the last 30 days and 908 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
Shellpoint Partners, LLC could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
85.2% of complaints in the last 12 months are filed under “Mortgage”. The issues selected most often were “Trouble during payment process” (51.1%), “Struggling to pay mortgage” (22.7%), “Incorrect information on your report” (10.2%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does Shellpoint Partners, LLC respond to complaints?
84.8% were closed with an explanation, 0% with non-monetary relief and 0.1% with monetary relief; 88.6% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 1 Oct 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.