Who in Alabama is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Alabama consumers filed 467 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 47% on the 317 of the 12 months before. That is 9.00 per 100,000 residents, close to the national 9.30.
The category makes up 0.2% of the state's complaints, against 0.5% nationally. 3.4% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 96.1% of responses were timely.
Companies with the most Mortgage complaints from Alabama, with their size
Ordered by complaints from Alabama consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AL, 12 months | Share | Company size |
|---|---|---|---|
| Shellpoint Partners, LLC | 50 | 10.7% | no public measure |
| Rocket Mortgage, LLC | 47 | 10.1% | 663,472 HMDA records |
| Freedom Mortgage Company | 33 | 7.1% | 221,348 HMDA records |
| PENNYMAC LOAN SERVICES, LLC. | 24 | 5.1% | 490,614 HMDA records |
| Mr. Cooper Group Inc. | 24 | 5.1% | no public measure |
| WELLS FARGO & COMPANY | 22 | 4.7% | $1.92tn assets |
| CARRINGTON MORTGAGE SERVICES, LLC | 20 | 4.3% | 52,599 HMDA records |
| Ocwen Financial Corporation | 17 | 3.6% | no public measure |
| MIDFIRST BANK | 16 | 3.4% | $43bn assets |
| VANDERBILT MORTGAGE & FINANCE, INC | 15 | 3.2% | 122,112 HMDA records |
| Selene Holdings LLC | 13 | 2.8% | no public measure |
| REGIONS FINANCIAL CORPORATION | 13 | 2.8% | $160bn assets |
| PLANET HOME LENDING, LLC | 11 | 2.4% | 95,628 HMDA records |
| United Shore Financial Services, LLC | 9 | 1.9% | no public measure |
| LoanCare, LLC | 9 | 1.9% | no public measure |
| 21ST MORTGAGE CORP. | 9 | 1.9% | 159,172 HMDA records |
| TRUIST FINANCIAL CORPORATION | 7 | 1.5% | $548bn assets |
| SELECT PORTFOLIO SERVICING, INC. | 7 | 1.5% | no public measure |
| LAKEVIEW LOAN SERVICING, LLC | 6 | 1.3% | no public measure |
| Fay Servicing, LLC | 6 | 1.3% | no public measure |
| All other companies, including those not listed by name | 109 | 23.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 233 | 49.9% |
| Struggling to pay mortgage | 142 | 30.4% |
| Applying for a mortgage or refinancing an existing mortgage | 37 | 7.9% |
| Closing on a mortgage | 29 | 6.2% |
| Incorrect information on your report | 15 | 3.2% |
| Problem with a company's investigation into an existing problem | 9 | 1.9% |
| Improper use of your report | 2 | 0.4% |
How companies responded
- Closed with explanation417 · 89.3%
- In progress29 · 6.2%
- Closed with non-monetary relief10 · 2.1%
- Untimely response6 · 1.3%
- All other categories5 · 1.1%
| Measure | Alabama, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.00 | 9.30 |
| Closed with monetary or non-monetary relief | 3.4% | 4.7% |
| Responses marked timely | 96.1% | 96.9% |
Trend
Other products in Alabama
Credit reporting or other personal consumer reports · 192,628Debt collection · 7,876Checking or savings account · 1,081Credit card · 818Money transfer, virtual currency, or money service · 643Student loan · 421Vehicle loan or lease · 395Payday loan, title loan, personal loan, or advance loan · 276
Questions and answers
How many Mortgage complaints come from Alabama?
467 in the 12 months to 1 Oct 2026, 317 in the 12 months before and 4,360 since 2011.
Is that high for the population?
9.00 per 100,000 residents in Alabama against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (49.9%), “Struggling to pay mortgage” (30.4%), “Applying for a mortgage or refinancing an existing mortgage” (7.9%), “Closing on a mortgage” (6.2%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.