States › Alabama › Payday loan, title loan, personal loan, or advance loan
Who in Alabama is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Alabama consumers filed 276 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 1 Oct 2026, about level with the 263 of the 12 months before. That is 5.30 per 100,000 residents, close to the national 5.20.
The category makes up 0.1% of the state's complaints, against 0.3% nationally. 7.6% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 97.8% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Alabama, with their size
Ordered by complaints from Alabama consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AL, 12 months | Share | Company size |
|---|---|---|---|
| CCF Intermediate Holdings LLC | 23 | 8.3% | no public measure |
| Affirm Holdings, Inc | 18 | 6.5% | no public measure |
| ENOVA INTERNATIONAL, INC. | 15 | 5.4% | no public measure |
| OneMain Finance Corporation | 13 | 4.7% | no public measure |
| Block, Inc. | 8 | 2.9% | no public measure |
| World Acceptance Corporation | 7 | 2.5% | no public measure |
| Credit Central Holdings, LLC | 6 | 2.2% | no public measure |
| Klarna AB | 6 | 2.2% | no public measure |
| 2288984 Ontario Inc. | 5 | 1.8% | no public measure |
| All other companies, including those not listed by name | 175 | 63.4% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 0 of the 9 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 70 | 25.4% |
| Problem when making payments | 38 | 13.8% |
| Struggling to pay your loan | 33 | 12% |
| Getting the loan | 23 | 8.3% |
| Incorrect information on your report | 22 | 8% |
| Problem with the payoff process at the end of the loan | 19 | 6.9% |
| Problem with a company's investigation into an existing problem | 13 | 4.7% |
| Problem with additional add-on products or services | 10 | 3.6% |
| Getting a line of credit | 8 | 2.9% |
| Vehicle was repossessed or sold the vehicle | 6 | 2.2% |
| Other CFPB issue categories | 34 | 12.3% |
How companies responded
- Closed with explanation241 · 87.3%
- Closed with non-monetary relief15 · 5.4%
- In progress13 · 4.7%
- Closed with monetary relief5 · 1.8%
- All other categories2 · 0.7%
| Measure | Alabama, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 5.30 | 5.20 |
| Closed with monetary or non-monetary relief | 7.6% | 5.6% |
| Responses marked timely | 97.8% | 94.6% |
Trend
Other products in Alabama
Credit reporting or other personal consumer reports · 192,628Debt collection · 7,876Checking or savings account · 1,081Credit card · 818Money transfer, virtual currency, or money service · 643Mortgage · 467Student loan · 421Vehicle loan or lease · 395
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Alabama?
276 in the 12 months to 1 Oct 2026, 263 in the 12 months before and 740 since 2011.
Is that high for the population?
5.30 per 100,000 residents in Alabama against 5.20 nationally.
Which issues come up most?
“Charged fees or interest you didn't expect” (25.4%), “Problem when making payments” (13.8%), “Struggling to pay your loan” (12%), “Getting the loan” (8.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.