States › Alabama › Student loan
Who in Alabama is complaining aboutStudent loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Alabama consumers filed 421 complaints under “Student loan” in the 12 months to 1 Oct 2026, up 57% on the 268 of the 12 months before. That is 8.10 per 100,000 residents, above the national 5.70.
The category makes up 0.2% of the state's complaints, against 0.3% nationally. 1% of closed complaints ended with monetary or non-monetary relief (1.7% nationally) and 76.5% of responses were timely.
Companies with the most Student loan complaints from Alabama, with their size
Ordered by complaints from Alabama consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AL, 12 months | Share | Company size |
|---|---|---|---|
| Nelnet, Inc. | 115 | 27.3% | no public measure |
| MOHELA | 95 | 22.6% | no public measure |
| Maximus Federal Services, Inc. | 66 | 15.7% | no public measure |
| Servicer under contract with Federal Student Aid | 47 | 11.2% | no public measure |
| EdFinancial Services | 35 | 8.3% | no public measure |
| Central Research Inc | 22 | 5.2% | no public measure |
| Navient Solutions, LLC. | 13 | 3.1% | no public measure |
| SLM CORPORATION | 7 | 1.7% | no public measure |
| All other companies, including those not listed by name | 21 | 5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 0 of the 8 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 186 | 44.2% |
| Dealing with your lender or servicer | 145 | 34.4% |
| Struggling to repay your loan | 66 | 15.7% |
| Problem with a company's investigation into an existing problem | 12 | 2.9% |
| Improper use of your report | 7 | 1.7% |
| Getting a loan | 2 | 0.5% |
| Problem with fraud alerts or security freezes | 2 | 0.5% |
| Credit monitoring or identity theft protection services | 1 | 0.2% |
How companies responded
- Closed with explanation309 · 73.4%
- Untimely response94 · 22.3%
- In progress14 · 3.3%
- Closed with non-monetary relief4 · 1%
| Measure | Alabama, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 8.10 | 5.70 |
| Closed with monetary or non-monetary relief | 1% | 1.7% |
| Responses marked timely | 76.5% | 69.5% |
Trend
Other products in Alabama
Credit reporting or other personal consumer reports · 192,628Debt collection · 7,876Checking or savings account · 1,081Credit card · 818Money transfer, virtual currency, or money service · 643Mortgage · 467Vehicle loan or lease · 395Payday loan, title loan, personal loan, or advance loan · 276
Questions and answers
How many Student loan complaints come from Alabama?
421 in the 12 months to 1 Oct 2026, 268 in the 12 months before and 1,726 since 2011.
Is that high for the population?
8.10 per 100,000 residents in Alabama against 5.70 nationally.
Which issues come up most?
“Incorrect information on your report” (44.2%), “Dealing with your lender or servicer” (34.4%), “Struggling to repay your loan” (15.7%), “Problem with a company's investigation into an existing problem” (2.9%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.