States › Alabama › Money transfer, virtual currency, or money service
Who in Alabama is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Alabama consumers filed 643 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 30 Sep 2026, down 61% on the 1,666 of the 12 months before. That is 12.4 per 100,000 residents, close to the national 11.1.
The category makes up 0.3% of the state's complaints, against 0.5% nationally. 10% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 98.6% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from Alabama, with their size
Ordered by complaints from Alabama consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from AL, 12 months | Share | Company size |
|---|---|---|---|
| Block, Inc. | 264 | 41.1% | no public measure |
| Paypal Holdings, Inc | 136 | 21.2% | no public measure |
| Chime Financial Inc | 63 | 9.8% | no public measure |
| WELLS FARGO & COMPANY | 26 | 4% | $1.92tn assets |
| Early Warning Services, LLC | 23 | 3.6% | no public measure |
| TransferWise Ltd | 9 | 1.4% | no public measure |
| WESTERN UNION COMPANY, THE | 8 | 1.2% | no public measure |
| Coinbase, Inc. | 8 | 1.2% | no public measure |
| JPMORGAN CHASE & CO. | 7 | 1.1% | $4.09tn assets |
| ROBINHOOD MARKETS INC. | 6 | 0.9% | no public measure |
| PNC Bank N.A. | 6 | 0.9% | $610bn assets |
| Remitly, Inc. | 6 | 0.9% | no public measure |
| REGIONS FINANCIAL CORPORATION | 5 | 0.8% | $160bn assets |
| NAVY FEDERAL CREDIT UNION | 5 | 0.8% | $204bn assets |
| All other companies, including those not listed by name | 71 | 11% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 5 of the 14 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fraud or scam | 165 | 25.7% |
| Unauthorized transactions or other transaction problem | 159 | 24.7% |
| Other transaction problem | 120 | 18.7% |
| Trouble accessing funds in your mobile or digital wallet | 60 | 9.3% |
| Managing, opening, or closing your mobile wallet account | 40 | 6.2% |
| Money was not available when promised | 32 | 5% |
| Other service problem | 13 | 2% |
| Confusing or missing disclosures | 13 | 2% |
| Unexpected or other fees | 8 | 1.2% |
| Problem with customer service | 8 | 1.2% |
| Other CFPB issue categories | 25 | 3.9% |
How companies responded
- Closed with explanation559 · 86.9%
- Closed with non-monetary relief32 · 5%
- Closed with monetary relief30 · 4.7%
- In progress20 · 3.1%
- All other categories2 · 0.3%
| Measure | Alabama, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 12.4 | 11.1 |
| Closed with monetary or non-monetary relief | 10% | 13.8% |
| Responses marked timely | 98.6% | 98% |
Trend
Other products in Alabama
Credit reporting or other personal consumer reports · 192,305Debt collection · 7,867Checking or savings account · 1,088Credit card · 815Mortgage · 466Student loan · 422Vehicle loan or lease · 396Payday loan, title loan, personal loan, or advance loan · 280
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from Alabama?
643 in the 12 months to 30 Sep 2026, 1,666 in the 12 months before and 2,937 since 2011.
Is that high for the population?
12.4 per 100,000 residents in Alabama against 11.1 nationally.
Which issues come up most?
“Fraud or scam” (25.7%), “Unauthorized transactions or other transaction problem” (24.7%), “Other transaction problem” (18.7%), “Trouble accessing funds in your mobile or digital wallet” (9.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.