Who is complaining aboutLoan modification,collection,foreclosure?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
“Loan modification,collection,foreclosure” is an issue label the CFPB no longer offers on its complaint form. 112,294 complaints carry it, received between 1 Dec 2011 and 21 Apr 2017.
Most were filed under the product “Mortgage” (100%).
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Mortgage | 112,294 | 100% |
Which companies, with their size
Ordered by the number of complaints carrying this issue since 2011.
| Company (as named by the CFPB) | Complaints, all years | Share | Company size |
|---|---|---|---|
| BANK OF AMERICA, NATIONAL ASSOCIATION | 25,056 | 22.3% | $2.65tn assets |
| WELLS FARGO & COMPANY | 17,339 | 15.4% | $1.92tn assets |
| Ocwen Financial Corporation | 11,061 | 9.9% | no public measure |
| JPMORGAN CHASE & CO. | 9,736 | 8.7% | $4.09tn assets |
| NATIONSTAR MORTGAGE LLC | 7,347 | 6.5% | 152,781 HMDA records |
| CITIBANK, N.A. | 4,702 | 4.2% | $1.98tn assets |
| Ditech Financial LLC | 3,783 | 3.4% | no public measure |
| SELECT PORTFOLIO SERVICING, INC. | 3,499 | 3.1% | no public measure |
| U.S. BANCORP | 2,295 | 2% | $706bn assets |
| HSBC NORTH AMERICA HOLDINGS INC. | 2,066 | 1.8% | $173bn assets |
| PNC Bank N.A. | 2,038 | 1.8% | $610bn assets |
| Specialized Loan Servicing Holdings LLC | 1,513 | 1.3% | no public measure |
| Seterus, Inc. | 1,495 | 1.3% | no public measure |
| SUNTRUST BANKS, INC. | 1,409 | 1.3% | no public measure |
| Caliber Home Loans, Inc. | 1,222 | 1.1% | no public measure |
| Flagstar Bank, N.A. | 1,034 | 0.9% | $88bn assets |
| CIT BANK, NATIONAL ASSOCIATION | 973 | 0.9% | no public measure |
| Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) | 910 | 0.8% | no public measure |
| M&T BANK CORPORATION | 791 | 0.7% | $220bn assets |
| PHH Mortgage Services Corporation | 776 | 0.7% | no public measure |
| CARRINGTON MORTGAGE SERVICES, LLC | 771 | 0.7% | 52,599 HMDA records |
| Shellpoint Partners, LLC | 584 | 0.5% | no public measure |
| RUSHMORE LOAN MANAGEMENT SERVICES LLC | 563 | 0.5% | no public measure |
| Selene Finance LP | 527 | 0.5% | no public measure |
| Servis One, Inc., Titusville, PA Branch | 476 | 0.4% | no public measure |
| All other companies, including those not listed by name | 10,328 | 9.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation93,940 · 83.7%
- Closed with non-monetary relief7,497 · 6.7%
- Closed without relief6,255 · 5.6%
- Closed2,891 · 2.6%
- All other categories1,711 · 1.5%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 8% | 31.5% |
| Closed with monetary relief | 0.9% | 0.5% |
| Responses marked timely | 98.1% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Loan modification,collection,foreclosure” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau.
How many complaints carry this issue?
112,294, all received before 21 Apr 2017; the label is no longer offered.
Which products does it apply to?
“Mortgage” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.