Companies › Checking or savings account
Who is complaining aboutBANK OF THE WEST?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
0
0 in the 12 months before · 2,443 since 2011
For its size
No public size denominator
Several unrelated institutions in the FDIC file share this name, so no size figure is matched.
The CFPB complaint database holds 2,443 complaints about BANK OF THE WEST, received between 2 Dec 2011 and 17 Mar 2023. None arrived in the 12 months to 1 Oct 2026.
Several unrelated institutions in the FDIC file share this name, so no size figure is matched. A company with more customers can be expected to receive more complaints than one with fewer.
37% of the complaints on file fall under the CFPB product category “Checking or savings account”, followed by “Bank account or service” at 18.7%. The issue selected most often was “Managing an account” (22.3%).
How the company's responses were recorded across all years: 82.5% closed with an explanation, 3.3% closed with non-monetary relief, 12.7% closed with monetary relief. 96.6% of responses were marked timely; the median among the 102 companies whose complaints mainly concern “Checking or savings account” is 100%.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 1 Oct 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | BANK OF THE WEST | Peer median (102 companies) | All complaints nationally |
|---|---|---|---|
| Responses marked timely | 96.6% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 16.5% | 5.7% | 31.5% |
Peers are the 102 companies on this site whose largest complaint category is Checking or savings account and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone. Response shares for this company cover all years because it received fewer than 20 complaints in the last 12 months.
Complaints by month
No complaints about this company were received in the last 24 months; the latest on file is dated 17 Mar 2023.
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Checking or savings account905 · 37%
- Bank account or service458 · 18.7%
- Mortgage255 · 10.4%
- Vehicle loan or lease191 · 7.8%
- Credit reporting, credit repair services, or other personal consumer reports133 · 5.4%
- All other categories501 · 20.5%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 546 | 22.3% |
| Account opening, closing, or management | 230 | 9.4% |
| Managing the loan or lease | 151 | 6.2% |
| Closing an account | 116 | 4.7% |
| Incorrect information on your report | 104 | 4.3% |
| Problem caused by your funds being low | 103 | 4.2% |
| Deposits and withdrawals | 90 | 3.7% |
| Opening an account | 84 | 3.4% |
| Problems caused by my funds being low | 82 | 3.4% |
| Problems at the end of the loan or lease | 70 | 2.9% |
| Other CFPB issue categories | 867 | 35.5% |
Checking or savings account
905 complaints since 2011 (37% of this company's total). That is 0.2% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 546 | 60.3% |
| Closing an account | 116 | 12.8% |
| Problem caused by your funds being low | 103 | 11.4% |
| Opening an account | 84 | 9.3% |
| Problem with a lender or other company charging your account | 46 | 5.1% |
| Other CFPB issue categories | 10 | 1.1% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 732 | 80.9% |
| Other banking product or service | 99 | 10.9% |
| Savings account | 40 | 4.4% |
| CD (Certificate of Deposit) | 32 | 3.5% |
| Other or no sub-product recorded | 2 | 0.2% |
Bank account or service
458 complaints since 2011 (18.7% of this company's total). That is 0.5% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Account opening, closing, or management | 230 | 50.2% |
| Deposits and withdrawals | 90 | 19.7% |
| Problems caused by my funds being low | 82 | 17.9% |
| Making/receiving payments, sending money | 28 | 6.1% |
| Using a debit or ATM card | 28 | 6.1% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 337 | 73.6% |
| Other bank product/service | 76 | 16.6% |
| Savings account | 20 | 4.4% |
| (CD) Certificate of deposit | 20 | 4.4% |
| Cashing a check without an account | 5 | 1.1% |
Mortgage
255 complaints since 2011 (10.4% of this company's total). That is 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble during payment process | 57 | 22.4% |
| Loan servicing, payments, escrow account | 54 | 21.2% |
| Applying for a mortgage or refinancing an existing mortgage | 35 | 13.7% |
| Application, originator, mortgage broker | 28 | 11% |
| Loan modification,collection,foreclosure | 26 | 10.2% |
| Other CFPB issue categories | 55 | 21.6% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Conventional home mortgage | 54 | 21.2% |
| Home equity loan or line of credit (HELOC) | 49 | 19.2% |
| Home equity loan or line of credit | 43 | 16.9% |
| Other mortgage | 42 | 16.5% |
| Conventional fixed mortgage | 29 | 11.4% |
| Other or no sub-product recorded | 38 | 14.9% |
Vehicle loan or lease
191 complaints since 2011 (7.8% of this company's total). That is 0.2% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing the loan or lease | 79 | 41.4% |
| Problems at the end of the loan or lease | 70 | 36.6% |
| Getting a loan or lease | 22 | 11.5% |
| Struggling to pay your loan | 11 | 5.8% |
| Incorrect information on your report | 6 | 3.1% |
| Other CFPB issue categories | 3 | 1.6% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Loan | 179 | 93.7% |
| Lease | 11 | 5.8% |
| Title loan | 1 | 0.5% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation2,015 · 82.5%
- Closed with monetary relief311 · 12.7%
- Closed with non-monetary relief81 · 3.3%
- Closed without relief22 · 0.9%
- All other categories14 · 0.6%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| Company has responded to the consumer and the CFPB and chooses not to provide a public response | 1,521 | 62.3% |
| No public response category recorded | 791 | 32.4% |
| Company chooses not to provide a public response | 131 | 5.4% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| California | 1,093 | 44.7% |
| Colorado | 216 | 8.8% |
| Arizona | 102 | 4.2% |
| Nebraska | 85 | 3.5% |
| Nevada | 84 | 3.4% |
| Oregon | 71 | 2.9% |
| New Mexico | 66 | 2.7% |
| Florida | 56 | 2.3% |
| Iowa | 55 | 2.3% |
| Texas | 51 | 2.1% |
| Missouri | 46 | 1.9% |
| Kansas | 44 | 1.8% |
Top 12 of 49 states with at least one complaint since 2011. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Checking or savings account, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about BANK OF THE WEST?
0 in the 12 months to 1 Oct 2026 (0 in the 12 months before that) and 2,443 since 2011. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
Several unrelated institutions in the FDIC file share this name, so no size figure is matched. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
37% of complaints on file are filed under “Checking or savings account”. The issues selected most often were “Managing an account” (22.3%), “Account opening, closing, or management” (9.4%), “Managing the loan or lease” (6.2%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does BANK OF THE WEST respond to complaints?
82.5% were closed with an explanation, 3.3% with non-monetary relief and 12.7% with monetary relief; 96.6% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 1 Oct 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Several unrelated institutions in the FDIC file share this name, so no size figure is matched. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.