Who is complaining aboutFIRST HORIZON BANK - WEST CONGRESS STREET BRANCH?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
0
0 in the 12 months before · 256 since 2012
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
The CFPB complaint database holds 256 complaints about FIRST HORIZON BANK - WEST CONGRESS STREET BRANCH, received between 5 May 2012 and 25 Jun 2020. None arrived in the 12 months to 30 Sep 2026.
FIRST HORIZON BANK - WEST CONGRESS STREET BRANCH could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
31.3% of the complaints on file fall under the CFPB product category “Mortgage”, followed by “Checking or savings account” at 25%. The issue selected most often was “Managing an account” (15.2%).
How the company's responses were recorded across all years: 86.3% closed with an explanation, 2% closed with non-monetary relief, 9% closed with monetary relief. 100% of responses were marked timely; the median among the 76 companies whose complaints mainly concern “Mortgage” is 100%.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | This company | Peer median (76 companies) | All complaints nationally |
|---|---|---|---|
| Responses marked timely | 100% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 10.9% | 0% | 31.6% |
Peers are the 76 companies on this site whose largest complaint category is Mortgage and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone. Response shares for this company cover all years because it received fewer than 20 complaints in the last 12 months.
Complaints by month
No complaints about this company were received in the last 24 months; the latest on file is dated 25 Jun 2020.
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Mortgage80 · 31.3%
- Checking or savings account64 · 25%
- Bank account or service59 · 23%
- Credit card15 · 5.9%
- Credit reporting, credit repair services, or other personal consumer reports10 · 3.9%
- All other categories28 · 10.9%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 39 | 15.2% |
| Account opening, closing, or management | 32 | 12.5% |
| Loan servicing, payments, escrow account | 19 | 7.4% |
| Loan modification,collection,foreclosure | 15 | 5.9% |
| Deposits and withdrawals | 11 | 4.3% |
| Trouble during payment process | 11 | 4.3% |
| Problems caused by my funds being low | 9 | 3.5% |
| Struggling to pay mortgage | 9 | 3.5% |
| Opening an account | 9 | 3.5% |
| Closing an account | 7 | 2.7% |
| Other CFPB issue categories | 95 | 37.1% |
Mortgage
80 complaints since 2011 (31.3% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Loan servicing, payments, escrow account | 19 | 23.8% |
| Loan modification,collection,foreclosure | 15 | 18.8% |
| Trouble during payment process | 11 | 13.8% |
| Struggling to pay mortgage | 9 | 11.3% |
| Applying for a mortgage or refinancing an existing mortgage | 7 | 8.8% |
| Other CFPB issue categories | 19 | 23.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other mortgage | 27 | 33.8% |
| Conventional home mortgage | 18 | 22.5% |
| Conventional fixed mortgage | 14 | 17.5% |
| FHA mortgage | 7 | 8.8% |
| Home equity loan or line of credit (HELOC) | 6 | 7.5% |
| Other or no sub-product recorded | 8 | 10% |
Checking or savings account
64 complaints since 2011 (25% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 39 | 60.9% |
| Opening an account | 9 | 14.1% |
| Closing an account | 7 | 10.9% |
| Problem caused by your funds being low | 5 | 7.8% |
| Problem with a lender or other company charging your account | 4 | 6.3% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 42 | 65.6% |
| Other banking product or service | 12 | 18.8% |
| CD (Certificate of Deposit) | 7 | 10.9% |
| Savings account | 3 | 4.7% |
Bank account or service
59 complaints since 2011 (23% of this company's total). That is 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Account opening, closing, or management | 32 | 54.2% |
| Deposits and withdrawals | 11 | 18.6% |
| Problems caused by my funds being low | 9 | 15.3% |
| Using a debit or ATM card | 4 | 6.8% |
| Making/receiving payments, sending money | 3 | 5.1% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 38 | 64.4% |
| Other bank product/service | 10 | 16.9% |
| (CD) Certificate of deposit | 8 | 13.6% |
| Savings account | 2 | 3.4% |
| Cashing a check without an account | 1 | 1.7% |
Credit card
15 complaints since 2011 (5.9% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Identity theft / Fraud / Embezzlement | 3 | 20% |
| Other | 2 | 13.3% |
| Credit determination | 2 | 13.3% |
| Billing statement | 2 | 13.3% |
| Billing disputes | 1 | 6.7% |
| Other CFPB issue categories | 5 | 33.3% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other or no sub-product recorded | 15 | 100% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation221 · 86.3%
- Closed with monetary relief23 · 9%
- Closed6 · 2.3%
- Closed with non-monetary relief5 · 2%
- All other categories1 · 0.4%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| Company has responded to the consumer and the CFPB and chooses not to provide a public response | 149 | 58.2% |
| No public response category recorded | 83 | 32.4% |
| Company chooses not to provide a public response | 17 | 6.6% |
| Company believes it acted appropriately as authorized by contract or law | 3 | 1.2% |
| Company believes complaint represents an opportunity for improvement to better serve consumers | 2 | 0.8% |
| Company disputes the facts presented in the complaint | 1 | 0.4% |
| Company believes complaint is the result of an isolated error | 1 | 0.4% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| Florida | 70 | 27.3% |
| Louisiana | 62 | 24.2% |
| Arkansas | 21 | 8.2% |
| Texas | 18 | 7% |
| Georgia | 15 | 5.9% |
| Tennessee | 12 | 4.7% |
| California | 12 | 4.7% |
| Maryland | 6 | 2.3% |
| Alabama | 3 | 1.2% |
| New York | 3 | 1.2% |
| Colorado | 3 | 1.2% |
| New Jersey | 3 | 1.2% |
Top 12 of 25 states with at least one complaint since 2011. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Mortgage, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about FIRST HORIZON BANK - WEST CONGRESS STREET BRANCH?
0 in the 12 months to 30 Sep 2026 (0 in the 12 months before that) and 256 since 2012. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
FIRST HORIZON BANK - WEST CONGRESS STREET BRANCH could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
31.3% of complaints on file are filed under “Mortgage”. The issues selected most often were “Managing an account” (15.2%), “Account opening, closing, or management” (12.5%), “Loan servicing, payments, escrow account” (7.4%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does FIRST HORIZON BANK - WEST CONGRESS STREET BRANCH respond to complaints?
86.3% were closed with an explanation, 2% with non-monetary relief and 9% with monetary relief; 100% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.