Who is complaining aboutBANKUNITED, NATIONAL ASSOCIATION?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
7
5 in the 12 months before · 314 since 2011 · under 0.1% of all complaints the CFPB received
For its size
$35 billion
The assets of its FDIC-insured bank as of 30 Jun 2026. With fewer than 20 complaints in 12 months, no per-size rate is calculated.
Consumers sent the Consumer Financial Protection Bureau 7 complaints about BANKUNITED, NATIONAL ASSOCIATION in the 12 months to 30 Sep 2026, up 40% on the 5 of the 12 months before. The database holds 314 complaints about the company going back to 2011.
The FDIC-insured bank of BANKUNITED, NATIONAL ASSOCIATION reported $35 billion in assets as of 30 Jun 2026. Fewer than 20 complaints arrived in the last 12 months, too few for a per-size rate.
61.8% of the complaints on file fall under the CFPB product category “Mortgage”, followed by “Checking or savings account” at 15.6%. The issue selected most often was “Loan modification,collection,foreclosure” (25.2%).
How the company's responses were recorded across all years: 84.7% closed with an explanation, 3.5% closed with non-monetary relief, 5.7% closed with monetary relief. 99.7% of responses were marked timely; the median among the 76 companies whose complaints mainly concern “Mortgage” is 100%.
Among those 76 peer companies the median received 105.5 complaints in the same 12 months. A complaint is a consumer's account and is not a finding against the company; the CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | This company | Peer median (76 companies) | All complaints nationally |
|---|---|---|---|
| Responses marked timely | 99.7% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 9.6% | 0% | 31.6% |
Peers are the 76 companies on this site whose largest complaint category is Mortgage and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone. Response shares for this company cover all years because it received fewer than 20 complaints in the last 12 months.
Complaints by month
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Mortgage194 · 61.8%
- Checking or savings account49 · 15.6%
- Bank account or service43 · 13.7%
- Money transfer, virtual currency, or money service8 · 2.5%
- Debt collection7 · 2.2%
- All other categories13 · 4.1%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Loan modification,collection,foreclosure | 79 | 25.2% |
| Loan servicing, payments, escrow account | 64 | 20.4% |
| Account opening, closing, or management | 32 | 10.2% |
| Managing an account | 30 | 9.6% |
| Trouble during payment process | 18 | 5.7% |
| Application, originator, mortgage broker | 14 | 4.5% |
| Closing an account | 12 | 3.8% |
| Closing on a mortgage | 6 | 1.9% |
| Deposits and withdrawals | 5 | 1.6% |
| Opening an account | 4 | 1.3% |
| Other CFPB issue categories | 50 | 15.9% |
Mortgage
194 complaints since 2011 (61.8% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Loan modification,collection,foreclosure | 79 | 40.7% |
| Loan servicing, payments, escrow account | 64 | 33% |
| Trouble during payment process | 18 | 9.3% |
| Application, originator, mortgage broker | 14 | 7.2% |
| Closing on a mortgage | 6 | 3.1% |
| Other CFPB issue categories | 13 | 6.7% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other mortgage | 90 | 46.4% |
| Conventional adjustable mortgage (ARM) | 37 | 19.1% |
| Conventional fixed mortgage | 27 | 13.9% |
| Conventional home mortgage | 16 | 8.2% |
| Home equity loan or line of credit | 11 | 5.7% |
| Other or no sub-product recorded | 13 | 6.7% |
Checking or savings account
49 complaints since 2011 (15.6% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 30 | 61.2% |
| Closing an account | 12 | 24.5% |
| Opening an account | 4 | 8.2% |
| Problem with a lender or other company charging your account | 2 | 4.1% |
| Problem caused by your funds being low | 1 | 2% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 26 | 53.1% |
| CD (Certificate of Deposit) | 10 | 20.4% |
| Other banking product or service | 9 | 18.4% |
| Savings account | 4 | 8.2% |
Bank account or service
43 complaints since 2011 (13.7% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Account opening, closing, or management | 32 | 74.4% |
| Deposits and withdrawals | 5 | 11.6% |
| Making/receiving payments, sending money | 3 | 7% |
| Using a debit or ATM card | 2 | 4.7% |
| Problems caused by my funds being low | 1 | 2.3% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 19 | 44.2% |
| (CD) Certificate of deposit | 10 | 23.3% |
| Other bank product/service | 10 | 23.3% |
| Savings account | 4 | 9.3% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation266 · 84.7%
- Closed with monetary relief18 · 5.7%
- Closed without relief15 · 4.8%
- Closed with non-monetary relief11 · 3.5%
- All other categories4 · 1.3%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| No public response category recorded | 227 | 72.3% |
| Company believes it acted appropriately as authorized by contract or law | 56 | 17.8% |
| Company chooses not to provide a public response | 9 | 2.9% |
| Company believes complaint caused principally by actions of third party outside the control or direction of the company | 6 | 1.9% |
| Company can't verify or dispute the facts in the complaint | 5 | 1.6% |
| Company disputes the facts presented in the complaint | 5 | 1.6% |
| Company believes the complaint is the result of a misunderstanding | 2 | 0.6% |
| Company has responded to the consumer and the CFPB and chooses not to provide a public response | 2 | 0.6% |
| Company believes complaint represents an opportunity for improvement to better serve consumers | 1 | 0.3% |
| Company believes complaint is the result of an isolated error | 1 | 0.3% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| Florida | 169 | 53.8% |
| California | 18 | 5.7% |
| New York | 16 | 5.1% |
| New Jersey | 16 | 5.1% |
| Virginia | 11 | 3.5% |
| Maryland | 9 | 2.9% |
| Massachusetts | 8 | 2.5% |
| Arizona | 6 | 1.9% |
| Illinois | 6 | 1.9% |
| Georgia | 6 | 1.9% |
| Nevada | 4 | 1.3% |
| Pennsylvania | 4 | 1.3% |
Top 12 of 32 states with at least one complaint since 2011. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Mortgage, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about BANKUNITED, NATIONAL ASSOCIATION?
7 in the 12 months to 30 Sep 2026 (5 in the 12 months before that) and 314 since 2011. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
The FDIC-insured bank of BANKUNITED, NATIONAL ASSOCIATION reported $35 billion in assets as of 30 Jun 2026. Fewer than 20 complaints arrived in the last 12 months, too few for a per-size rate. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
61.8% of complaints on file are filed under “Mortgage”. The issues selected most often were “Loan modification,collection,foreclosure” (25.2%), “Loan servicing, payments, escrow account” (20.4%), “Account opening, closing, or management” (10.2%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does BANKUNITED, NATIONAL ASSOCIATION respond to complaints?
84.7% were closed with an explanation, 3.5% with non-monetary relief and 5.7% with monetary relief; 99.7% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. Size measure matched by name to: BankUnited, National Association. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.