Who is complaining aboutFlagstar Bank, National Association?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
0
0 in the 12 months before · 499 since 2011
For its size
$88 billion
The assets of its FDIC-insured bank as of 30 Jun 2026. With fewer than 20 complaints in 12 months, no per-size rate is calculated.
The CFPB complaint database holds 499 complaints about Flagstar Bank, National Association, received between 8 Dec 2011 and 27 Nov 2019. None arrived in the 12 months to 30 Sep 2026.
The FDIC-insured bank of Flagstar Bank, National Association reported $88 billion in assets as of 30 Jun 2026. Fewer than 20 complaints arrived in the last 12 months, too few for a per-size rate.
49.3% of the complaints on file fall under the CFPB product category “Mortgage”, followed by “Bank account or service” at 35.5%. The issue selected most often was “Account opening, closing, or management” (23.2%).
How the company's responses were recorded across all years: 91% closed with an explanation, 1.4% closed with non-monetary relief, 1.4% closed with monetary relief. 99.8% of responses were marked timely; the median among the 76 companies whose complaints mainly concern “Mortgage” is 100%.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | This company | Peer median (76 companies) | All complaints nationally |
|---|---|---|---|
| Responses marked timely | 99.8% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 3.8% | 0% | 31.6% |
Peers are the 76 companies on this site whose largest complaint category is Mortgage and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone. Response shares for this company cover all years because it received fewer than 20 complaints in the last 12 months.
Complaints by month
No complaints about this company were received in the last 24 months; the latest on file is dated 27 Nov 2019.
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Mortgage246 · 49.3%
- Bank account or service177 · 35.5%
- Checking or savings account55 · 11%
- Debt collection6 · 1.2%
- Credit reporting, credit repair services, or other personal consumer reports5 · 1%
- All other categories10 · 2%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Account opening, closing, or management | 116 | 23.2% |
| Loan servicing, payments, escrow account | 105 | 21% |
| Loan modification,collection,foreclosure | 76 | 15.2% |
| Managing an account | 36 | 7.2% |
| Deposits and withdrawals | 35 | 7% |
| Application, originator, mortgage broker | 19 | 3.8% |
| Trouble during payment process | 17 | 3.4% |
| Making/receiving payments, sending money | 14 | 2.8% |
| Closing an account | 12 | 2.4% |
| Settlement process and costs | 11 | 2.2% |
| Other CFPB issue categories | 58 | 11.6% |
Mortgage
246 complaints since 2011 (49.3% of this company's total). That is 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Loan servicing, payments, escrow account | 105 | 42.7% |
| Loan modification,collection,foreclosure | 76 | 30.9% |
| Application, originator, mortgage broker | 19 | 7.7% |
| Trouble during payment process | 17 | 6.9% |
| Settlement process and costs | 11 | 4.5% |
| Other CFPB issue categories | 18 | 7.3% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other mortgage | 95 | 38.6% |
| Conventional fixed mortgage | 79 | 32.1% |
| Conventional adjustable mortgage (ARM) | 19 | 7.7% |
| Conventional home mortgage | 15 | 6.1% |
| Home equity loan or line of credit | 15 | 6.1% |
| Other or no sub-product recorded | 23 | 9.3% |
Bank account or service
177 complaints since 2011 (35.5% of this company's total). That is 0.2% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Account opening, closing, or management | 116 | 65.5% |
| Deposits and withdrawals | 35 | 19.8% |
| Making/receiving payments, sending money | 14 | 7.9% |
| Problems caused by my funds being low | 7 | 4% |
| Using a debit or ATM card | 5 | 2.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 82 | 46.3% |
| (CD) Certificate of deposit | 43 | 24.3% |
| Other bank product/service | 29 | 16.4% |
| Savings account | 23 | 13% |
Checking or savings account
55 complaints since 2011 (11% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 36 | 65.5% |
| Closing an account | 12 | 21.8% |
| Opening an account | 4 | 7.3% |
| Problem caused by your funds being low | 2 | 3.6% |
| Problem with a lender or other company charging your account | 1 | 1.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 28 | 50.9% |
| CD (Certificate of Deposit) | 11 | 20% |
| Other banking product or service | 8 | 14.5% |
| Savings account | 8 | 14.5% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation454 · 91%
- Closed without relief25 · 5%
- Closed with monetary relief7 · 1.4%
- Closed with non-monetary relief7 · 1.4%
- All other categories6 · 1.2%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| New York | 104 | 20.8% |
| Florida | 67 | 13.4% |
| Ohio | 59 | 11.8% |
| California | 46 | 9.2% |
| New Jersey | 31 | 6.2% |
| Arizona | 28 | 5.6% |
| Texas | 21 | 4.2% |
| North Carolina | 12 | 2.4% |
| Illinois | 12 | 2.4% |
| Michigan | 10 | 2% |
| Maryland | 9 | 1.8% |
| Massachusetts | 9 | 1.8% |
Top 12 of 35 states with at least one complaint since 2011. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Mortgage, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about Flagstar Bank, National Association?
0 in the 12 months to 30 Sep 2026 (0 in the 12 months before that) and 499 since 2011. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
The FDIC-insured bank of Flagstar Bank, National Association reported $88 billion in assets as of 30 Jun 2026. Fewer than 20 complaints arrived in the last 12 months, too few for a per-size rate. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
49.3% of complaints on file are filed under “Mortgage”. The issues selected most often were “Account opening, closing, or management” (23.2%), “Loan servicing, payments, escrow account” (21%), “Loan modification,collection,foreclosure” (15.2%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does Flagstar Bank, National Association respond to complaints?
91% were closed with an explanation, 1.4% with non-monetary relief and 1.4% with monetary relief; 99.8% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. Size measure matched by name to: Flagstar Bank, National Association. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.