Who is complaining aboutNATIONSTAR MORTGAGE LLC?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
0
0 in the 12 months before · 19,296 since 2011
For its size
152,781 HMDA records
The mortgage applications and loans it reported under HMDA for 2025. With fewer than 20 complaints in 12 months, no per-size rate is calculated.
The CFPB complaint database holds 19,296 complaints about NATIONSTAR MORTGAGE LLC, received between 9 Dec 2011 and 18 Oct 2018. None arrived in the 12 months to 1 Oct 2026.
NATIONSTAR MORTGAGE LLC reported 152,781 mortgage applications and loans under the Home Mortgage Disclosure Act for 2025. Fewer than 20 complaints arrived in the last 12 months, too few for a per-size rate.
96.4% of the complaints on file fall under the CFPB product category “Mortgage”, followed by “Debt collection” at 2.3%. The issue selected most often was “Loan modification,collection,foreclosure” (38.1%).
How the company's responses were recorded across all years: 96.3% closed with an explanation, 0.9% closed with non-monetary relief, 0.2% closed with monetary relief. 99.3% of responses were marked timely; the median among the 76 companies whose complaints mainly concern “Mortgage” is 100%.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 1 Oct 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | NATIONSTAR MORTGAGE LLC | Peer median (76 companies) | All complaints nationally |
|---|---|---|---|
| Responses marked timely | 99.3% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 1.1% | 0% | 31.5% |
Peers are the 76 companies on this site whose largest complaint category is Mortgage and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone. Response shares for this company cover all years because it received fewer than 20 complaints in the last 12 months.
Complaints by month
No complaints about this company were received in the last 24 months; the latest on file is dated 18 Oct 2018.
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Mortgage18,596 · 96.4%
- Debt collection437 · 2.3%
- Credit reporting, credit repair services, or other personal consumer reports196 · 1%
- Bank account or service29 · 0.2%
- Credit reporting16 · 0.1%
- All other categories22 · 0.1%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Loan modification,collection,foreclosure | 7,347 | 38.1% |
| Loan servicing, payments, escrow account | 6,732 | 34.9% |
| Trouble during payment process | 1,275 | 6.6% |
| Struggling to pay mortgage | 1,230 | 6.4% |
| Application, originator, mortgage broker | 597 | 3.1% |
| Settlement process and costs | 504 | 2.6% |
| Other | 384 | 2% |
| Credit decision / Underwriting | 243 | 1.3% |
| Incorrect information on your report | 186 | 1% |
| Disclosure verification of debt | 121 | 0.6% |
| Other CFPB issue categories | 677 | 3.5% |
Mortgage
18,596 complaints since 2011 (96.4% of this company's total). That is 4% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Loan modification,collection,foreclosure | 7,347 | 39.5% |
| Loan servicing, payments, escrow account | 6,732 | 36.2% |
| Trouble during payment process | 1,275 | 6.9% |
| Struggling to pay mortgage | 1,230 | 6.6% |
| Application, originator, mortgage broker | 597 | 3.2% |
| Other CFPB issue categories | 1,415 | 7.6% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Conventional fixed mortgage | 5,458 | 29.4% |
| Other mortgage | 5,015 | 27% |
| Conventional adjustable mortgage (ARM) | 2,487 | 13.4% |
| FHA mortgage | 2,225 | 12% |
| Conventional home mortgage | 1,814 | 9.8% |
| Other or no sub-product recorded | 1,597 | 8.6% |
Debt collection
437 complaints since 2011 (2.3% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Disclosure verification of debt | 121 | 27.7% |
| Cont'd attempts collect debt not owed | 104 | 23.8% |
| Communication tactics | 53 | 12.1% |
| False statements or representation | 45 | 10.3% |
| Written notification about debt | 34 | 7.8% |
| Other CFPB issue categories | 80 | 18.3% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Mortgage | 316 | 72.3% |
| Mortgage debt | 81 | 18.5% |
| Other (i.e. phone, health club, etc.) | 19 | 4.3% |
| I do not know | 15 | 3.4% |
| Other debt | 5 | 1.1% |
| Other or no sub-product recorded | 1 | 0.2% |
Credit reporting, credit repair services, or other personal consumer reports
196 complaints since 2011 (1% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Credit reporting | 194 | 99% |
| Other personal consumer report | 2 | 1% |
Bank account or service
29 complaints since 2011 (0.2% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Account opening, closing, or management | 18 | 62.1% |
| Making/receiving payments, sending money | 7 | 24.1% |
| Deposits and withdrawals | 4 | 13.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Other bank product/service | 27 | 93.1% |
| Checking account | 2 | 6.9% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation18,588 · 96.3%
- Closed372 · 1.9%
- Closed with non-monetary relief173 · 0.9%
- Closed without relief122 · 0.6%
- All other categories41 · 0.2%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| No public response category recorded | 18,789 | 97.4% |
| Company believes it acted appropriately as authorized by contract or law | 475 | 2.5% |
| Company believes complaint represents an opportunity for improvement to better serve consumers | 12 | 0.1% |
| Company believes the complaint is the result of a misunderstanding | 9 | <0.1% |
| Company disputes the facts presented in the complaint | 4 | <0.1% |
| Company has responded to the consumer and the CFPB and chooses not to provide a public response | 2 | <0.1% |
| Company believes complaint is the result of an isolated error | 2 | <0.1% |
| Company believes complaint caused principally by actions of third party outside the control or direction of the company | 1 | <0.1% |
| Company chooses not to provide a public response | 1 | <0.1% |
| Company believes complaint relates to a discontinued policy or procedure | 1 | <0.1% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| California | 3,928 | 20.4% |
| Florida | 2,224 | 11.5% |
| New York | 1,174 | 6.1% |
| Texas | 1,043 | 5.4% |
| Georgia | 905 | 4.7% |
| New Jersey | 849 | 4.4% |
| Maryland | 704 | 3.6% |
| Virginia | 604 | 3.1% |
| Illinois | 595 | 3.1% |
| Pennsylvania | 519 | 2.7% |
| North Carolina | 495 | 2.6% |
| Arizona | 457 | 2.4% |
Top 12 of 51 states with at least one complaint since 2011. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Mortgage, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about NATIONSTAR MORTGAGE LLC?
0 in the 12 months to 1 Oct 2026 (0 in the 12 months before that) and 19,296 since 2011. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
NATIONSTAR MORTGAGE LLC reported 152,781 mortgage applications and loans under the Home Mortgage Disclosure Act for 2025. Fewer than 20 complaints arrived in the last 12 months, too few for a per-size rate. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
96.4% of complaints on file are filed under “Mortgage”. The issues selected most often were “Loan modification,collection,foreclosure” (38.1%), “Loan servicing, payments, escrow account” (34.9%), “Trouble during payment process” (6.6%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does NATIONSTAR MORTGAGE LLC respond to complaints?
96.3% were closed with an explanation, 0.9% with non-monetary relief and 0.2% with monetary relief; 99.3% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 1 Oct 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. Size measure matched by name to: Nationstar Mortgage. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.