Who is complaining aboutBANCORPSOUTH BANK?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
0
0 in the 12 months before · 229 since 2011
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
The CFPB complaint database holds 229 complaints about BANCORPSOUTH BANK, received between 20 Dec 2011 and 10 Dec 2021. None arrived in the 12 months to 30 Sep 2026.
BANCORPSOUTH BANK could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
33.2% of the complaints on file fall under the CFPB product category “Mortgage”, followed by “Bank account or service” at 27.5%. The issue selected most often was “Managing an account” (12.2%).
How the company's responses were recorded across all years: 82.1% closed with an explanation, 2.2% closed with non-monetary relief, 13.5% closed with monetary relief. 96.9% of responses were marked timely; the median among the 76 companies whose complaints mainly concern “Mortgage” is 100%.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 30 Sep 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | BANCORPSOUTH BANK | Peer median (76 companies) | All complaints nationally |
|---|---|---|---|
| Responses marked timely | 96.9% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 15.7% | 0% | 31.6% |
Peers are the 76 companies on this site whose largest complaint category is Mortgage and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone. Response shares for this company cover all years because it received fewer than 20 complaints in the last 12 months.
Complaints by month
No complaints about this company were received in the last 24 months; the latest on file is dated 10 Dec 2021.
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Mortgage76 · 33.2%
- Bank account or service63 · 27.5%
- Checking or savings account53 · 23.1%
- Credit card8 · 3.5%
- Credit card or prepaid card8 · 3.5%
- All other categories21 · 9.2%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 28 | 12.2% |
| Deposits and withdrawals | 24 | 10.5% |
| Account opening, closing, or management | 23 | 10% |
| Trouble during payment process | 17 | 7.4% |
| Loan modification,collection,foreclosure | 13 | 5.7% |
| Loan servicing, payments, escrow account | 12 | 5.2% |
| Applying for a mortgage or refinancing an existing mortgage | 11 | 4.8% |
| Problems caused by my funds being low | 10 | 4.4% |
| Application, originator, mortgage broker | 8 | 3.5% |
| Problem caused by your funds being low | 8 | 3.5% |
| Other CFPB issue categories | 75 | 32.8% |
Mortgage
76 complaints since 2011 (33.2% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble during payment process | 17 | 22.4% |
| Loan modification,collection,foreclosure | 13 | 17.1% |
| Loan servicing, payments, escrow account | 12 | 15.8% |
| Applying for a mortgage or refinancing an existing mortgage | 11 | 14.5% |
| Application, originator, mortgage broker | 8 | 10.5% |
| Other CFPB issue categories | 15 | 19.7% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Conventional home mortgage | 24 | 31.6% |
| Other mortgage | 17 | 22.4% |
| FHA mortgage | 10 | 13.2% |
| Conventional fixed mortgage | 9 | 11.8% |
| Other type of mortgage | 7 | 9.2% |
| Other or no sub-product recorded | 9 | 11.8% |
Bank account or service
63 complaints since 2011 (27.5% of this company's total). That is 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Deposits and withdrawals | 24 | 38.1% |
| Account opening, closing, or management | 23 | 36.5% |
| Problems caused by my funds being low | 10 | 15.9% |
| Making/receiving payments, sending money | 3 | 4.8% |
| Using a debit or ATM card | 3 | 4.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 44 | 69.8% |
| Other bank product/service | 11 | 17.5% |
| Savings account | 4 | 6.3% |
| (CD) Certificate of deposit | 3 | 4.8% |
| Cashing a check without an account | 1 | 1.6% |
Checking or savings account
53 complaints since 2011 (23.1% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 28 | 52.8% |
| Problem caused by your funds being low | 8 | 15.1% |
| Problem with a lender or other company charging your account | 8 | 15.1% |
| Closing an account | 5 | 9.4% |
| Opening an account | 4 | 7.5% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 44 | 83% |
| Savings account | 5 | 9.4% |
| Other banking product or service | 3 | 5.7% |
| CD (Certificate of Deposit) | 1 | 1.9% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation188 · 82.1%
- Closed with monetary relief31 · 13.5%
- Closed with non-monetary relief5 · 2.2%
- Closed without relief4 · 1.7%
- All other categories1 · 0.4%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
The company's optional public response
Companies may choose one public response category from a CFPB list. These are the company's own selections.
| Company public response (CFPB category) | Complaints | Share |
|---|---|---|
| No public response category recorded | 226 | 98.7% |
| Company believes it acted appropriately as authorized by contract or law | 2 | 0.9% |
| Company disputes the facts presented in the complaint | 1 | 0.4% |
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| Mississippi | 74 | 32.3% |
| Tennessee | 34 | 14.8% |
| Texas | 34 | 14.8% |
| Louisiana | 17 | 7.4% |
| Arkansas | 17 | 7.4% |
| Alabama | 17 | 7.4% |
| California | 8 | 3.5% |
| Missouri | 6 | 2.6% |
| Florida | 3 | 1.3% |
| Minnesota | 2 | 0.9% |
| Michigan | 2 | 0.9% |
| Maryland | 2 | 0.9% |
Top 12 of 17 states with at least one complaint since 2011. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Mortgage, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about BANCORPSOUTH BANK?
0 in the 12 months to 30 Sep 2026 (0 in the 12 months before that) and 229 since 2011. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
BANCORPSOUTH BANK could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
33.2% of complaints on file are filed under “Mortgage”. The issues selected most often were “Managing an account” (12.2%), “Deposits and withdrawals” (10.5%), “Account opening, closing, or management” (10%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does BANCORPSOUTH BANK respond to complaints?
82.1% were closed with an explanation, 2.2% with non-monetary relief and 13.5% with monetary relief; 96.9% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 30 Sep 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.