Companies › Checking or savings account
Who is complaining aboutPEOPLE'S UNITED BANK, NATIONAL ASSOCIATION?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Complaints, last 12 months
0
0 in the 12 months before · 785 since 2012
For its size
No public size denominator
This company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its count cannot be scaled here. Read the count with the company's customer base in mind.
The CFPB complaint database holds 785 complaints about PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION, received between 5 Mar 2012 and 22 Jul 2022. None arrived in the 12 months to 1 Oct 2026.
PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer.
44.2% of the complaints on file fall under the CFPB product category “Checking or savings account”, followed by “Bank account or service” at 29.9%. The issue selected most often was “Managing an account” (29.7%).
How the company's responses were recorded across all years: 78.7% closed with an explanation, 2.9% closed with non-monetary relief, 15.8% closed with monetary relief. 99.1% of responses were marked timely; the median among the 102 companies whose complaints mainly concern “Checking or savings account” is 100%.
A complaint is a consumer's account and is not a finding against the company. The CFPB does not verify every allegation in a complaint before publishing it.
Windows end on 1 Oct 2026, the last date in the CFPB file. The latest two to three weeks are incomplete because a complaint is published only after the company responds or 15 days pass.
Compared with peer companies
| Measure | This company | Peer median (102 companies) | All complaints nationally |
|---|---|---|---|
| Responses marked timely | 99.1% | 100% | 99.6% |
| Closed with monetary or non-monetary relief | 19.6% | 5.7% | 31.5% |
Peers are the 102 companies on this site whose largest complaint category is Checking or savings account and that received at least 20 complaints in the last 12 months. Peer companies differ widely in size; a per-size row appears only when at least five peers share this company's size measure, and its median is taken over those peers alone. Response shares for this company cover all years because it received fewer than 20 complaints in the last 12 months.
Complaints by month
No complaints about this company were received in the last 24 months; the latest on file is dated 22 Jul 2022.
What the complaints are about
Products and issues are the categories the consumer selects on the CFPB form, shown with the CFPB's wording, since 2011.
- Checking or savings account347 · 44.2%
- Bank account or service235 · 29.9%
- Mortgage125 · 15.9%
- Credit card or prepaid card14 · 1.8%
- Money transfer, virtual currency, or money service12 · 1.5%
- All other categories52 · 6.6%
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 233 | 29.7% |
| Account opening, closing, or management | 104 | 13.2% |
| Deposits and withdrawals | 56 | 7.1% |
| Closing an account | 44 | 5.6% |
| Problems caused by my funds being low | 42 | 5.4% |
| Trouble during payment process | 33 | 4.2% |
| Problem with a lender or other company charging your account | 30 | 3.8% |
| Loan servicing, payments, escrow account | 23 | 2.9% |
| Opening an account | 23 | 2.9% |
| Making/receiving payments, sending money | 20 | 2.5% |
| Other CFPB issue categories | 177 | 22.5% |
Checking or savings account
347 complaints since 2011 (44.2% of this company's total). That is 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Managing an account | 233 | 67.1% |
| Closing an account | 44 | 12.7% |
| Problem with a lender or other company charging your account | 30 | 8.6% |
| Opening an account | 23 | 6.6% |
| Problem caused by your funds being low | 14 | 4% |
| Other CFPB issue categories | 3 | 0.9% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 244 | 70.3% |
| Other banking product or service | 52 | 15% |
| CD (Certificate of Deposit) | 28 | 8.1% |
| Savings account | 22 | 6.3% |
| Other or no sub-product recorded | 1 | 0.3% |
Bank account or service
235 complaints since 2011 (29.9% of this company's total). That is 0.3% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Account opening, closing, or management | 104 | 44.3% |
| Deposits and withdrawals | 56 | 23.8% |
| Problems caused by my funds being low | 42 | 17.9% |
| Making/receiving payments, sending money | 20 | 8.5% |
| Using a debit or ATM card | 13 | 5.5% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Checking account | 163 | 69.4% |
| Other bank product/service | 38 | 16.2% |
| (CD) Certificate of deposit | 20 | 8.5% |
| Savings account | 14 | 6% |
Mortgage
125 complaints since 2011 (15.9% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Trouble during payment process | 33 | 26.4% |
| Loan servicing, payments, escrow account | 23 | 18.4% |
| Struggling to pay mortgage | 17 | 13.6% |
| Loan modification,collection,foreclosure | 14 | 11.2% |
| Closing on a mortgage | 12 | 9.6% |
| Other CFPB issue categories | 26 | 20.8% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| Conventional home mortgage | 41 | 32.8% |
| Other mortgage | 23 | 18.4% |
| Home equity loan or line of credit (HELOC) | 19 | 15.2% |
| Home equity loan or line of credit | 16 | 12.8% |
| Other type of mortgage | 11 | 8.8% |
| Other or no sub-product recorded | 15 | 12% |
Credit card or prepaid card
14 complaints since 2011 (1.8% of this company's total). That is under 0.1% of all complaints in the category nationally.
Issues
| Issue | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 5 | 35.7% |
| Trouble using the card | 3 | 21.4% |
| Other features, terms, or problems | 3 | 21.4% |
| Problem when making payments | 1 | 7.1% |
| Trouble using your card | 1 | 7.1% |
| Other CFPB issue categories | 1 | 7.1% |
Sub-products
| Sub-product | Complaints | Share |
|---|---|---|
| General-purpose credit card or charge card | 11 | 78.6% |
| General-purpose prepaid card | 2 | 14.3% |
| Payroll card | 1 | 7.1% |
How the company responded
The CFPB records one closing category for each complaint, chosen by the company. Shares are of all complaints since 2011.
- Closed with explanation618 · 78.7%
- Closed with monetary relief124 · 15.8%
- Closed with non-monetary relief23 · 2.9%
- Closed9 · 1.1%
- All other categories11 · 1.4%
The current CFPB export carries no consumer-disputed field, so no disputed rate is shown. The CFPB stopped collecting that field in April 2017.
Where the complaints come from
| State (as reported by the consumer) | Complaints | Share |
|---|---|---|
| Connecticut | 352 | 44.8% |
| New York | 97 | 12.4% |
| Massachusetts | 93 | 11.8% |
| Vermont | 60 | 7.6% |
| New Hampshire | 43 | 5.5% |
| Maine | 21 | 2.7% |
| Florida | 12 | 1.5% |
| New Jersey | 11 | 1.4% |
| California | 10 | 1.3% |
| North Carolina | 8 | 1% |
| Georgia | 6 | 0.8% |
| Texas | 5 | 0.6% |
Top 12 of 30 states with at least one complaint since 2011. State counts follow population and where the company does business.
Other companies in the same category
Companies whose complaints mainly concern Checking or savings account, nearest in complaint volume. Listed for navigation, in no order of merit.
Questions and answers
How many complaints has the CFPB received about PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION?
0 in the 12 months to 1 Oct 2026 (0 in the 12 months before that) and 785 since 2012. 0 arrived in the last 30 days and 0 in the last 90 days; the most recent weeks are incomplete because a complaint is published only once the company responds or after 15 days.
How does that compare for its size?
PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, so its complaint count cannot be set against its size here. A company with more customers can be expected to receive more complaints than one with fewer. The CFPB's own caution: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.”
What are people complaining about?
44.2% of complaints on file are filed under “Checking or savings account”. The issues selected most often were “Managing an account” (29.7%), “Account opening, closing, or management” (13.2%), “Deposits and withdrawals” (7.1%). These are the categories the consumer picks on the CFPB form; the text of complaints is not used on this site.
How does PEOPLE'S UNITED BANK, NATIONAL ASSOCIATION respond to complaints?
78.7% were closed with an explanation, 2.9% with non-monetary relief and 15.8% with monetary relief; 99.1% of responses were timely (peer median 100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. The Bureau publishes a complaint after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. A complaint on file is not a finding that the company did anything wrong.
Where do these figures come from?
From the CFPB Consumer Complaint Database bulk file, counted through 1 Oct 2026, using only the coded fields (company, product, issue, state, dates, company response). Company size comes from FDIC, NCUA or HMDA public files where the company appears in one. Company names are shown as the CFPB publishes them.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. The company name is shown as the CFPB publishes it. No size measure: the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files. Companies can respond to the CFPB about any complaint; errors in this site's processing are fixed at the next daily build. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. See this company's complaints at the CFPB · Methodology · Report an error.