States › Texas › September 2026, all states
Who in Texas was complaining inSeptember 2026?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Consumers in Texas sent the CFPB 95,388 complaints in September 2026, down 10% on the month before (105,983) and up 28% on the same month a year earlier (74,389).
That is 16.5% of the 578,069 complaints received nationally in the month, or 301 per 100,000 residents against 169 nationally.
| Measure | Texas | United States |
|---|---|---|
| Complaints, Sep 2026 | 95,388 | 578,069 |
| Per 100,000 residents | 301 | 169 |
| The month before | 105,983 | — |
| Same month a year earlier | 74,389 | — |
By product
- Credit reporting or other personal consumer reports91,362 · 95.8%
- Debt collection2,435 · 2.6%
- Checking or savings account431 · 0.5%
- Credit card414 · 0.4%
- Money transfer, virtual currency, or money service199 · 0.2%
- All other categories547 · 0.6%
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 91,362 | 95.8% |
| Debt collection | 2,435 | 2.6% |
| Checking or savings account | 431 | 0.5% |
| Credit card | 414 | 0.4% |
| Money transfer, virtual currency, or money service | 199 | 0.2% |
| Mortgage | 152 | 0.2% |
| Vehicle loan or lease | 137 | 0.1% |
| Payday loan, title loan, personal loan, or advance loan | 131 | 0.1% |
| Student loan | 84 | 0.1% |
| Debt or credit management | 24 | <0.1% |
| Prepaid card | 19 | <0.1% |
Companies with the most complaints from Texas in the month, with their size
| Company (as named by the CFPB) | Complaints, Sep 2026 | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 37,824 | 39.7% | no public measure |
| Experian Information Solutions Inc. | 27,016 | 28.3% | no public measure |
| EQUIFAX, INC. | 24,930 | 26.1% | no public measure |
| CL Holdings LLC | 390 | 0.4% | no public measure |
| LEXISNEXIS | 263 | 0.3% | no public measure |
| Portfolio Recovery Associates, LLC | 237 | 0.2% | no public measure |
| ENCORE CAPITAL GROUP INC. | 221 | 0.2% | no public measure |
| CBC Companies, Inc. | 220 | 0.2% | no public measure |
| Resurgent Capital Services L.P. | 189 | 0.2% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 175 | 0.2% | $662bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 127 | 0.1% | $2.65tn assets |
| JPMORGAN CHASE & CO. | 127 | 0.1% | $4.09tn assets |
| Block, Inc. | 119 | 0.1% | no public measure |
| WELLS FARGO & COMPANY | 109 | 0.1% | $1.92tn assets |
| Kriya Capital, LLC | 107 | 0.1% | no public measure |
| All other companies, including those not listed by name | 3,334 | 3.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 4 of the 15 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Questions and answers
How many CFPB complaints came from Texas in September 2026?
95,388, which is 16.5% of the national total for the month. A year earlier: 74,389.
What were they about?
“Credit reporting or other personal consumer reports” (91,362), “Debt collection” (2,435), “Checking or savings account” (431), “Credit card” (414).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.