Who in Texas is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Texas consumers filed 3,117 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 46% on the 2,133 of the 12 months before. That is 9.80 per 100,000 residents, close to the national 9.30.
The category makes up 0.3% of the state's complaints, against 0.5% nationally. 4.1% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 97% of responses were timely.
Companies with the most Mortgage complaints from Texas, with their size
Ordered by complaints from Texas consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from TX, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 282 | 9% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 278 | 8.9% | no public measure |
| Freedom Mortgage Company | 182 | 5.8% | 221,348 HMDA records |
| Ocwen Financial Corporation | 178 | 5.7% | no public measure |
| PENNYMAC LOAN SERVICES, LLC. | 129 | 4.1% | 490,614 HMDA records |
| LoanCare, LLC | 120 | 3.8% | no public measure |
| CARRINGTON MORTGAGE SERVICES, LLC | 112 | 3.6% | 52,599 HMDA records |
| WELLS FARGO & COMPANY | 97 | 3.1% | $1.92tn assets |
| Mr. Cooper Group Inc. | 97 | 3.1% | no public measure |
| SELECT PORTFOLIO SERVICING, INC. | 80 | 2.6% | no public measure |
| United Shore Financial Services, LLC | 66 | 2.1% | no public measure |
| M&T BANK CORPORATION | 65 | 2.1% | $220bn assets |
| Selene Holdings LLC | 64 | 2.1% | no public measure |
| LAKEVIEW LOAN SERVICING, LLC | 61 | 2% | no public measure |
| PLANET HOME LENDING, LLC | 55 | 1.8% | 95,628 HMDA records |
| JPMORGAN CHASE & CO. | 54 | 1.7% | $4.09tn assets |
| Idaho Housing And Finance Association | 46 | 1.5% | no public measure |
| SERVICEMAC, LLC | 43 | 1.4% | no public measure |
| LD Holdings Group, LLC | 42 | 1.3% | no public measure |
| CrossCountry Mortgage LLC | 42 | 1.3% | 192,498 HMDA records |
| All other companies, including those not listed by name | 1,024 | 32.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 9 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation2,807 · 90.1%
- In progress141 · 4.5%
- Closed with non-monetary relief81 · 2.6%
- Untimely response47 · 1.5%
- All other categories41 · 1.3%
| Measure | Texas, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 9.80 | 9.30 |
| Closed with monetary or non-monetary relief | 4.1% | 4.7% |
| Responses marked timely | 97% | 96.9% |
Trend
Other products in Texas
Credit reporting or other personal consumer reports · 1,037,270Debt collection · 54,311Credit card · 9,008Checking or savings account · 7,947Money transfer, virtual currency, or money service · 3,544Vehicle loan or lease · 2,530Payday loan, title loan, personal loan, or advance loan · 2,141Student loan · 1,640
Questions and answers
How many Mortgage complaints come from Texas?
3,117 in the 12 months to 1 Oct 2026, 2,133 in the 12 months before and 29,250 since 2011.
Is that high for the population?
9.80 per 100,000 residents in Texas against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (49.6%), “Struggling to pay mortgage” (29.1%), “Applying for a mortgage or refinancing an existing mortgage” (8.1%), “Closing on a mortgage” (8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.