States › Texas › Prepaid card
Who in Texas is complaining aboutPrepaid card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Texas consumers filed 431 complaints under “Prepaid card” in the 12 months to 30 Sep 2026, down 17% on the 519 of the 12 months before. That is 1.40 per 100,000 residents, below the national 1.80.
The category makes up 0% of the state's complaints, against 0.1% nationally. 17.8% of closed complaints ended with monetary or non-monetary relief (18.9% nationally) and 97% of responses were timely.
Companies with the most Prepaid card complaints from Texas, with their size
Ordered by complaints from Texas consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from TX, 12 months | Share | Company size |
|---|---|---|---|
| Block, Inc. | 73 | 16.9% | no public measure |
| Comerica | 57 | 13.2% | no public measure |
| Incomm Holdings Inc. | 53 | 12.3% | no public measure |
| AMERICAN EXPRESS COMPANY | 43 | 10% | $214bn assets |
| Netspend Corporation | 38 | 8.8% | no public measure |
| Chime Financial Inc | 20 | 4.6% | no public measure |
| U.S. BANCORP | 18 | 4.2% | $706bn assets |
| Paypal Holdings, Inc | 16 | 3.7% | no public measure |
| Blackhawk Network Holdings Inc. | 13 | 3% | no public measure |
| FIFTH THIRD FINANCIAL CORPORATION | 12 | 2.8% | $299bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 7 | 1.6% | $2.65tn assets |
| JPMORGAN CHASE & CO. | 6 | 1.4% | $4.09tn assets |
| Newport Intermediate Inc. | 6 | 1.4% | no public measure |
| FISERV FINXACT CORE | 6 | 1.4% | no public measure |
| ADP Inc. | 6 | 1.4% | no public measure |
| Foris DAX, Inc. | 5 | 1.2% | no public measure |
| Branch Messenger, Inc. | 5 | 1.2% | no public measure |
| Conduent Incorporated | 5 | 1.2% | no public measure |
| All other companies, including those not listed by name | 42 | 9.7% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 5 of the 18 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase or transfer | 173 | 40.1% |
| Trouble using the card | 156 | 36.2% |
| Problem getting a card or closing an account | 53 | 12.3% |
| Unexpected or other fees | 43 | 10% |
| Advertising | 3 | 0.7% |
| Problem with overdraft | 3 | 0.7% |
How companies responded
- Closed with explanation344 · 79.8%
- Closed with monetary relief47 · 10.9%
- Closed with non-monetary relief28 · 6.5%
- In progress9 · 2.1%
- All other categories3 · 0.7%
| Measure | Texas, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 1.40 | 1.80 |
| Closed with monetary or non-monetary relief | 17.8% | 18.9% |
| Responses marked timely | 97% | 94.3% |
Trend
Other products in Texas
Credit reporting or other personal consumer reports · 1,036,037Debt collection · 54,289Credit card · 9,022Checking or savings account · 7,951Money transfer, virtual currency, or money service · 3,540Mortgage · 3,114Vehicle loan or lease · 2,529Payday loan, title loan, personal loan, or advance loan · 2,136
Questions and answers
How many Prepaid card complaints come from Texas?
431 in the 12 months to 30 Sep 2026, 519 in the 12 months before and 1,698 since 2011.
Is that high for the population?
1.40 per 100,000 residents in Texas against 1.80 nationally.
Which issues come up most?
“Problem with a purchase or transfer” (40.1%), “Trouble using the card” (36.2%), “Problem getting a card or closing an account” (12.3%), “Unexpected or other fees” (10%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.