States › Utah › Checking or savings account
Who in Utah is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Utah consumers filed 484 complaints under “Checking or savings account” in the 12 months to 30 Sep 2026, up 43% on the 338 of the 12 months before. That is 13.7 per 100,000 residents, below the national 25.0.
The category makes up 2.7% of the state's complaints, against 1.2% nationally. 15.9% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99% of responses were timely.
Companies with the most Checking or savings account complaints from Utah, with their size
Ordered by complaints from Utah consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from UT, 12 months | Share | Company size |
|---|---|---|---|
| WELLS FARGO & COMPANY | 65 | 13.4% | $1.92tn assets |
| MOUNTAIN AMERICA FEDERAL CREDIT UNION | 54 | 11.2% | $23bn assets |
| Chime Financial Inc | 47 | 9.7% | no public measure |
| JPMORGAN CHASE & CO. | 42 | 8.7% | $4.09tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 30 | 6.2% | $2.65tn assets |
| Block, Inc. | 28 | 5.8% | no public measure |
| AMERICA FIRST FEDERAL CREDIT UNION | 22 | 4.5% | $26bn assets |
| U.S. BANCORP | 22 | 4.5% | $706bn assets |
| SOFI TECHNOLOGIES, INC. | 19 | 3.9% | $57bn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 12 | 2.5% | $662bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 12 | 2.5% | $106bn assets |
| KEYCORP | 12 | 2.5% | $189bn assets |
| CITIBANK, N.A. | 11 | 2.3% | $1.98tn assets |
| ZIONS BANCORPORATION | 8 | 1.7% | $89bn assets |
| Credit Karma, LLC | 8 | 1.7% | no public measure |
| Paypal Holdings, Inc | 8 | 1.7% | no public measure |
| BMO BANK NATIONAL ASSOCIATION | 6 | 1.2% | $255bn assets |
| Netspend Corporation | 5 | 1% | no public measure |
| ALLY FINANCIAL INC. | 5 | 1% | $188bn assets |
| AMERICAN EXPRESS COMPANY | 5 | 1% | $214bn assets |
| All other companies, including those not listed by name | 63 | 13% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 15 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 294 | 60.7% |
| Problem with a lender or other company charging your account | 69 | 14.3% |
| Closing an account | 61 | 12.6% |
| Opening an account | 32 | 6.6% |
| Problem caused by your funds being low | 26 | 5.4% |
| Incorrect information on your report | 2 | 0.4% |
How companies responded
- Closed with explanation385 · 79.5%
- Closed with monetary relief51 · 10.5%
- In progress26 · 5.4%
- Closed with non-monetary relief22 · 4.5%
| Measure | Utah, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 13.7 | 25.0 |
| Closed with monetary or non-monetary relief | 15.9% | 18% |
| Responses marked timely | 99% | 99.3% |
Trend
Other products in Utah
Credit reporting or other personal consumer reports · 14,834Debt collection · 960Credit card · 642Money transfer, virtual currency, or money service · 271Mortgage · 269Payday loan, title loan, personal loan, or advance loan · 169Student loan · 127Vehicle loan or lease · 105
Questions and answers
How many Checking or savings account complaints come from Utah?
484 in the 12 months to 30 Sep 2026, 338 in the 12 months before and 1,933 since 2011.
Is that high for the population?
13.7 per 100,000 residents in Utah against 25.0 nationally.
Which issues come up most?
“Managing an account” (60.7%), “Problem with a lender or other company charging your account” (14.3%), “Closing an account” (12.6%), “Opening an account” (6.6%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.