Who in Utah is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Utah consumers filed 269 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 45% on the 186 of the 12 months before. That is 7.60 per 100,000 residents, below the national 9.30.
The category makes up 1.5% of the state's complaints, against 0.5% nationally. 4.7% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 99.3% of responses were timely.
Companies with the most Mortgage complaints from Utah, with their size
Ordered by complaints from Utah consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from UT, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 36 | 13.4% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 24 | 8.9% | no public measure |
| Freedom Mortgage Company | 19 | 7.1% | 221,348 HMDA records |
| Mr. Cooper Group Inc. | 11 | 4.1% | no public measure |
| PENNYMAC LOAN SERVICES, LLC. | 9 | 3.3% | 490,614 HMDA records |
| CARRINGTON MORTGAGE SERVICES, LLC | 9 | 3.3% | 52,599 HMDA records |
| MOUNTAIN AMERICA FEDERAL CREDIT UNION | 9 | 3.3% | $23bn assets |
| Ocwen Financial Corporation | 7 | 2.6% | no public measure |
| RoundPoint Mortgage Servicing LLC | 7 | 2.6% | no public measure |
| SELECT PORTFOLIO SERVICING, INC. | 7 | 2.6% | no public measure |
| Guild Holdings Company | 7 | 2.6% | no public measure |
| United Shore Financial Services, LLC | 6 | 2.2% | no public measure |
| SECURITY SERVICE FEDERAL CREDIT UNION | 6 | 2.2% | $14bn assets |
| U.S. BANCORP | 5 | 1.9% | $706bn assets |
| BSI Financial Holdings, Inc. | 5 | 1.9% | no public measure |
| CrossCountry Mortgage LLC | 5 | 1.9% | 192,498 HMDA records |
| All other companies, including those not listed by name | 97 | 36.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 8 of the 16 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 135 | 50.2% |
| Struggling to pay mortgage | 66 | 24.5% |
| Applying for a mortgage or refinancing an existing mortgage | 34 | 12.6% |
| Closing on a mortgage | 19 | 7.1% |
| Incorrect information on your report | 10 | 3.7% |
| Problem with a company's investigation into an existing problem | 4 | 1.5% |
| Improper use of your report | 1 | 0.4% |
How companies responded
- Closed with explanation241 · 89.6%
- In progress15 · 5.6%
- Closed with non-monetary relief7 · 2.6%
- Closed with monetary relief5 · 1.9%
- All other categories1 · 0.4%
| Measure | Utah, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 7.60 | 9.30 |
| Closed with monetary or non-monetary relief | 4.7% | 4.7% |
| Responses marked timely | 99.3% | 96.9% |
Trend
Other products in Utah
Credit reporting or other personal consumer reports · 14,857Debt collection · 963Credit card · 644Checking or savings account · 482Money transfer, virtual currency, or money service · 274Payday loan, title loan, personal loan, or advance loan · 169Student loan · 127Vehicle loan or lease · 106
Questions and answers
How many Mortgage complaints come from Utah?
269 in the 12 months to 1 Oct 2026, 186 in the 12 months before and 2,886 since 2011.
Is that high for the population?
7.60 per 100,000 residents in Utah against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (50.2%), “Struggling to pay mortgage” (24.5%), “Applying for a mortgage or refinancing an existing mortgage” (12.6%), “Closing on a mortgage” (7.1%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.