States › Utah › Credit reporting or other personal consumer reports
Who in Utah is complaining aboutCredit reporting or other personal consumer reports?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Utah consumers filed 14,834 complaints under “Credit reporting or other personal consumer reports” in the 12 months to 30 Sep 2026, up 50% on the 9,881 of the 12 months before. That is 419 per 100,000 residents, below the national 1,844.
The category makes up 82.8% of the state's complaints, against 90.8% nationally. 35% of closed complaints ended with monetary or non-monetary relief (32.9% nationally) and 99.8% of responses were timely.
Companies with the most Credit reporting or other personal consumer reports complaints from Utah, with their size
Ordered by complaints from Utah consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from UT, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 5,332 | 35.9% | no public measure |
| EQUIFAX, INC. | 4,566 | 30.8% | no public measure |
| Experian Information Solutions Inc. | 4,233 | 28.5% | no public measure |
| LEXISNEXIS | 122 | 0.8% | no public measure |
| CBC Companies, Inc. | 53 | 0.4% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 35 | 0.2% | $662bn assets |
| CITIBANK, N.A. | 21 | 0.1% | $1.98tn assets |
| SYNCHRONY FINANCIAL | 21 | 0.1% | $115bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 18 | 0.1% | $2.65tn assets |
| Fidelity National Information Services, Inc. (FNIS) | 18 | 0.1% | no public measure |
| AMERICAN EXPRESS COMPANY | 18 | 0.1% | $214bn assets |
| MOUNTAIN AMERICA FEDERAL CREDIT UNION | 16 | 0.1% | $23bn assets |
| WELLS FARGO & COMPANY | 16 | 0.1% | $1.92tn assets |
| JPMORGAN CHASE & CO. | 15 | 0.1% | $4.09tn assets |
| AMERICA FIRST FEDERAL CREDIT UNION | 14 | 0.1% | $26bn assets |
| Resurgent Capital Services L.P. | 10 | 0.1% | no public measure |
| Affirm Holdings, Inc | 9 | 0.1% | no public measure |
| Bread Financial Holdings, Inc. | 8 | 0.1% | $21bn assets |
| Nelnet, Inc. | 8 | 0.1% | no public measure |
| CL Holdings LLC | 7 | <0.1% | no public measure |
| All other companies, including those not listed by name | 294 | 2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 10 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation8,464 · 57.1%
- Closed with non-monetary relief4,554 · 30.7%
- In progress1,782 · 12%
- Untimely response23 · 0.2%
- All other categories11 · 0.1%
| Measure | Utah, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 419 | 1,844 |
| Closed with monetary or non-monetary relief | 35% | 32.9% |
| Responses marked timely | 99.8% | 99.9% |
Trend
Other products in Utah
Debt collection · 960Credit card · 642Checking or savings account · 484Money transfer, virtual currency, or money service · 271Mortgage · 269Payday loan, title loan, personal loan, or advance loan · 169Student loan · 127Vehicle loan or lease · 105
Questions and answers
How many Credit reporting or other personal consumer reports complaints come from Utah?
14,834 in the 12 months to 30 Sep 2026, 9,881 in the 12 months before and 28,806 since 2011.
Is that high for the population?
419 per 100,000 residents in Utah against 1,844 nationally.
Which issues come up most?
“Incorrect information on your report” (61.2%), “Improper use of your report” (21.2%), “Problem with a company's investigation into an existing problem” (16.4%), “Problem with fraud alerts or security freezes” (0.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.