Issues › Checking or savings account
Who is complaining aboutClosing an account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Consumers chose the issue “Closing an account” on 11,252 complaints in the 12 months to 1 Oct 2026, up 19% on the 9,416 of the 12 months before. That is 0.2% of all complaints received.
100% of them were filed under the product “Checking or savings account”, where the issue makes up 13.2% of that product's complaints.
Company responses on this issue: 77.2% closed with an explanation, 6% closed with non-monetary relief, 12.5% closed with monetary relief, and 4.2% still in progress when the file was published. 99.3% were timely.
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Checking or savings account | 11,252 | 100% |
Sub-issues
| Sub-issue (CFPB label) | Complaints | Share |
|---|---|---|
| Company closed your account | 5,370 | 47.7% |
| Funds not received from closed account | 4,012 | 35.7% |
| Can't close your account | 1,648 | 14.6% |
| Fees charged for closing account | 222 | 2% |
Which companies, with their size
Ordered by the number of complaints carrying this issue in the last 12 months.
| Company (as named by the CFPB) | Complaints, 12 months | Share | Company size | Per $1bn assets |
|---|---|---|---|---|
| JPMORGAN CHASE & CO. | 1,382 | 12.3% | $4.09tn assets | 0.34 |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 1,277 | 11.3% | $2.65tn assets | 0.48 |
| Chime Financial Inc | 906 | 8.1% | no public measure | — |
| CITIBANK, N.A. | 864 | 7.7% | $1.98tn assets | 0.44 |
| WELLS FARGO & COMPANY | 757 | 6.7% | $1.92tn assets | 0.39 |
| Block, Inc. | 618 | 5.5% | no public measure | — |
| CAPITAL ONE FINANCIAL CORPORATION | 588 | 5.2% | $662bn assets | 0.89 |
| U.S. BANCORP | 454 | 4% | $706bn assets | 0.64 |
| SOFI TECHNOLOGIES, INC. | 346 | 3.1% | $57bn assets | 6.09 |
| TRUIST FINANCIAL CORPORATION | 328 | 2.9% | $548bn assets | 0.60 |
| NAVY FEDERAL CREDIT UNION | 245 | 2.2% | $204bn assets | 1.20 |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 229 | 2% | $106bn assets | 2.16 |
| PNC Bank N.A. | 217 | 1.9% | $610bn assets | 0.36 |
| TD BANK US HOLDING COMPANY | 197 | 1.8% | $375bn assets | 0.53 |
| HUNTINGTON NATIONAL BANK, THE | 177 | 1.6% | $283bn assets | 0.63 |
| Paypal Holdings, Inc | 169 | 1.5% | no public measure | — |
| ALLY FINANCIAL INC. | 154 | 1.4% | $188bn assets | 0.82 |
| BMO BANK NATIONAL ASSOCIATION | 147 | 1.3% | $255bn assets | 0.58 |
| CITIZENS FINANCIAL GROUP, INC. | 128 | 1.1% | $233bn assets | 0.55 |
| GOLDMAN SACHS BANK USA | 127 | 1.1% | $759bn assets | 0.17 |
| AMERICAN EXPRESS COMPANY | 112 | 1% | $214bn assets | 0.52 |
| FinCo Services Inc DBA Current | 81 | 0.7% | no public measure | — |
| FIFTH THIRD FINANCIAL CORPORATION | 79 | 0.7% | $299bn assets | 0.26 |
| Relay Financial (US), Corp. | 76 | 0.7% | no public measure | — |
| ROBINHOOD MARKETS INC. | 73 | 0.6% | no public measure | — |
| All other companies, including those not listed by name | 1,521 | 13.5% | — | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 19 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation8,682 · 77.2%
- Closed with monetary relief1,409 · 12.5%
- Closed with non-monetary relief672 · 6%
- In progress467 · 4.2%
- All other categories22 · 0.2%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 19.3% | 31.5% |
| Closed with monetary relief | 13.1% | 0.5% |
| Responses marked timely | 99.3% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Closing an account” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau. Sub-issues recorded under it include “Company closed your account”, “Funds not received from closed account”, “Can't close your account”.
How many complaints carry this issue?
11,252 in the 12 months to 1 Oct 2026 and 51,403 since 2017.
Which products does it apply to?
“Checking or savings account” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.