States › Utah › Credit card
Who in Utah is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Utah consumers filed 642 complaints under “Credit card” in the 12 months to 30 Sep 2026, up 55% on the 414 of the 12 months before. That is 18.1 per 100,000 residents, below the national 27.0.
The category makes up 3.6% of the state's complaints, against 1.3% nationally. 31.4% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 98.9% of responses were timely.
Companies with the most Credit card complaints from Utah, with their size
Ordered by complaints from Utah consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from UT, 12 months | Share | Company size |
|---|---|---|---|
| CITIBANK, N.A. | 91 | 14.2% | $1.98tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 84 | 13.1% | $662bn assets |
| SYNCHRONY FINANCIAL | 70 | 10.9% | $115bn assets |
| AMERICAN EXPRESS COMPANY | 58 | 9% | $214bn assets |
| JPMORGAN CHASE & CO. | 43 | 6.7% | $4.09tn assets |
| WELLS FARGO & COMPANY | 40 | 6.2% | $1.92tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 38 | 5.9% | $2.65tn assets |
| Bread Financial Holdings, Inc. | 34 | 5.3% | $21bn assets |
| U.S. BANCORP | 18 | 2.8% | $706bn assets |
| GOLDMAN SACHS BANK USA | 16 | 2.5% | $759bn assets |
| TD BANK US HOLDING COMPANY | 16 | 2.5% | $375bn assets |
| MOUNTAIN AMERICA FEDERAL CREDIT UNION | 15 | 2.3% | $23bn assets |
| BARCLAYS BANK DELAWARE | 14 | 2.2% | $43bn assets |
| Chime Financial Inc | 11 | 1.7% | no public measure |
| Paypal Holdings, Inc | 9 | 1.4% | no public measure |
| AMERICA FIRST FEDERAL CREDIT UNION | 8 | 1.2% | $26bn assets |
| All other companies, including those not listed by name | 77 | 12% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 14 of the 16 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 206 | 32.1% |
| Other features, terms, or problems | 90 | 14% |
| Fees or interest | 85 | 13.2% |
| Getting a credit card | 63 | 9.8% |
| Problem when making payments | 48 | 7.5% |
| Advertising and marketing, including promotional offers | 43 | 6.7% |
| Closing your account | 37 | 5.8% |
| Incorrect information on your report | 28 | 4.4% |
| Trouble using your card | 20 | 3.1% |
| Problem with a company's investigation into an existing problem | 16 | 2.5% |
| Other CFPB issue categories | 6 | 0.9% |
How companies responded
- Closed with explanation424 · 66%
- Closed with monetary relief125 · 19.5%
- Closed with non-monetary relief69 · 10.7%
- In progress24 · 3.7%
| Measure | Utah, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 18.1 | 27.0 |
| Closed with monetary or non-monetary relief | 31.4% | 26.9% |
| Responses marked timely | 98.9% | 98.8% |
Trend
Other products in Utah
Credit reporting or other personal consumer reports · 14,834Debt collection · 960Checking or savings account · 484Money transfer, virtual currency, or money service · 271Mortgage · 269Payday loan, title loan, personal loan, or advance loan · 169Student loan · 127Vehicle loan or lease · 105
Questions and answers
How many Credit card complaints come from Utah?
642 in the 12 months to 30 Sep 2026, 414 in the 12 months before and 1,950 since 2011.
Is that high for the population?
18.1 per 100,000 residents in Utah against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (32.1%), “Other features, terms, or problems” (14%), “Fees or interest” (13.2%), “Getting a credit card” (9.8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.