States › Utah › Payday loan, title loan, personal loan, or advance loan
Who in Utah is complaining aboutPayday loan, title loan, personal loan, or advance loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Utah consumers filed 169 complaints under “Payday loan, title loan, personal loan, or advance loan” in the 12 months to 1 Oct 2026, up 119% on the 77 of the 12 months before. That is 4.80 per 100,000 residents, close to the national 5.20.
The category makes up 0.9% of the state's complaints, against 0.3% nationally. 9.3% of closed complaints ended with monetary or non-monetary relief (5.6% nationally) and 93.5% of responses were timely.
Companies with the most Payday loan, title loan, personal loan, or advance loan complaints from Utah, with their size
Ordered by complaints from Utah consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from UT, 12 months | Share | Company size |
|---|---|---|---|
| Affirm Holdings, Inc | 20 | 11.8% | no public measure |
| Paramount GR Holdings, LLC | 9 | 5.3% | no public measure |
| MOUNTAIN AMERICA FEDERAL CREDIT UNION | 7 | 4.1% | $23bn assets |
| ENOVA INTERNATIONAL, INC. | 6 | 3.6% | no public measure |
| Paypal Holdings, Inc | 5 | 3% | no public measure |
| SOFI TECHNOLOGIES, INC. | 5 | 3% | $57bn assets |
| All other companies, including those not listed by name | 117 | 69.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 6 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 32 | 18.9% |
| Problem when making payments | 31 | 18.3% |
| Getting the loan | 30 | 17.8% |
| Problem with the payoff process at the end of the loan | 22 | 13% |
| Struggling to pay your loan | 20 | 11.8% |
| Problem with additional add-on products or services | 13 | 7.7% |
| Incorrect information on your report | 3 | 1.8% |
| Was approved for a loan, but didn't receive the money | 2 | 1.2% |
| Problem with a company's investigation into an existing problem | 2 | 1.2% |
| Vehicle was damaged or destroyed the vehicle | 2 | 1.2% |
| Other CFPB issue categories | 12 | 7.1% |
How companies responded
- Closed with explanation143 · 84.6%
- Closed with non-monetary relief8 · 4.7%
- Closed with monetary relief7 · 4.1%
- In progress7 · 4.1%
- All other categories4 · 2.4%
| Measure | Utah, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 4.80 | 5.20 |
| Closed with monetary or non-monetary relief | 9.3% | 5.6% |
| Responses marked timely | 93.5% | 94.6% |
Trend
Other products in Utah
Credit reporting or other personal consumer reports · 14,857Debt collection · 963Credit card · 644Checking or savings account · 482Money transfer, virtual currency, or money service · 274Mortgage · 269Student loan · 127Vehicle loan or lease · 106
Questions and answers
How many Payday loan, title loan, personal loan, or advance loan complaints come from Utah?
169 in the 12 months to 1 Oct 2026, 77 in the 12 months before and 305 since 2011.
Is that high for the population?
4.80 per 100,000 residents in Utah against 5.20 nationally.
Which issues come up most?
“Charged fees or interest you didn't expect” (18.9%), “Problem when making payments” (18.3%), “Getting the loan” (17.8%), “Problem with the payoff process at the end of the loan” (13%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.