States › Utah › Vehicle loan or lease
Who in Utah is complaining aboutVehicle loan or lease?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Utah consumers filed 106 complaints under “Vehicle loan or lease” in the 12 months to 1 Oct 2026, up 12% on the 95 of the 12 months before. That is 3.00 per 100,000 residents, below the national 7.10.
The category makes up 0.6% of the state's complaints, against 0.4% nationally. 8.1% of closed complaints ended with monetary or non-monetary relief (8.8% nationally) and 92.5% of responses were timely.
Companies with the most Vehicle loan or lease complaints from Utah, with their size
Ordered by complaints from Utah consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from UT, 12 months | Share | Company size |
|---|---|---|---|
| AMERICA FIRST FEDERAL CREDIT UNION | 14 | 13.2% | $26bn assets |
| SANTANDER HOLDINGS USA, INC. | 12 | 11.3% | $104bn assets |
| MOUNTAIN AMERICA FEDERAL CREDIT UNION | 9 | 8.5% | $23bn assets |
| All other companies, including those not listed by name | 71 | 67% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 3 of the 3 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Repossession | 31 | 29.2% |
| Managing the loan or lease | 31 | 29.2% |
| Problems at the end of the loan or lease | 19 | 17.9% |
| Getting a loan or lease | 13 | 12.3% |
| Struggling to pay your loan | 8 | 7.5% |
| Incorrect information on your report | 3 | 2.8% |
| Problem with a company's investigation into an existing problem | 1 | 0.9% |
How companies responded
- Closed with explanation85 · 80.2%
- In progress7 · 6.6%
- Untimely response6 · 5.7%
- Closed with monetary relief4 · 3.8%
- All other categories4 · 3.8%
| Measure | Utah, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 3.00 | 7.10 |
| Closed with monetary or non-monetary relief | 8.1% | 8.8% |
| Responses marked timely | 92.5% | 98.1% |
Trend
Other products in Utah
Credit reporting or other personal consumer reports · 14,857Debt collection · 963Credit card · 644Checking or savings account · 482Money transfer, virtual currency, or money service · 274Mortgage · 269Payday loan, title loan, personal loan, or advance loan · 169Student loan · 127
Questions and answers
How many Vehicle loan or lease complaints come from Utah?
106 in the 12 months to 1 Oct 2026, 95 in the 12 months before and 515 since 2011.
Is that high for the population?
3.00 per 100,000 residents in Utah against 7.10 nationally.
Which issues come up most?
“Repossession” (29.2%), “Managing the loan or lease” (29.2%), “Problems at the end of the loan or lease” (17.9%), “Getting a loan or lease” (12.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.