States › District of Columbia › February 2025, all states
Who in District of Columbia was complaining inFebruary 2025?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Consumers in District of Columbia sent the CFPB 1,192 complaints in February 2025, down 33% on the month before (1,779) and up 67% on the same month a year earlier (713).
That is 0.4% of the 335,236 complaints received nationally in the month, or 172 per 100,000 residents against 98.1 nationally.
| Measure | District of Columbia | United States |
|---|---|---|
| Complaints, Feb 2025 | 1,192 | 335,236 |
| Per 100,000 residents | 172 | 98.1 |
| The month before | 1,779 | — |
| Same month a year earlier | 713 | — |
By product
- Credit reporting or other personal consumer reports1,006 · 84.4%
- Credit card51 · 4.3%
- Debt collection50 · 4.2%
- Checking or savings account25 · 2.1%
- Money transfer, virtual currency, or money service18 · 1.5%
- All other categories42 · 3.5%
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 1,006 | 84.4% |
| Credit card | 51 | 4.3% |
| Debt collection | 50 | 4.2% |
| Checking or savings account | 25 | 2.1% |
| Money transfer, virtual currency, or money service | 18 | 1.5% |
| Mortgage | 15 | 1.3% |
| Student loan | 12 | 1% |
| Payday loan, title loan, personal loan, or advance loan | 9 | 0.8% |
| Vehicle loan or lease | 3 | 0.3% |
| Debt or credit management | 2 | 0.2% |
| Prepaid card | 1 | 0.1% |
Companies with the most complaints from District of Columbia in the month, with their size
| Company (as named by the CFPB) | Complaints, Feb 2025 | Share | Company size |
|---|---|---|---|
| EQUIFAX, INC. | 323 | 27.1% | no public measure |
| Experian Information Solutions Inc. | 323 | 27.1% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 317 | 26.6% | no public measure |
| JPMORGAN CHASE & CO. | 14 | 1.2% | $4.09tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 14 | 1.2% | $662bn assets |
| CITIBANK, N.A. | 10 | 0.8% | $1.98tn assets |
| Block, Inc. | 10 | 0.8% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 8 | 0.7% | $2.65tn assets |
| NAVY FEDERAL CREDIT UNION | 8 | 0.7% | $204bn assets |
| WELLS FARGO & COMPANY | 7 | 0.6% | $1.92tn assets |
| SYNCHRONY FINANCIAL | 7 | 0.6% | $115bn assets |
| Early Warning Services, LLC | 6 | 0.5% | no public measure |
| AMERICAN EXPRESS COMPANY | 6 | 0.5% | $214bn assets |
| CL Holdings LLC | 5 | 0.4% | no public measure |
| TD BANK US HOLDING COMPANY | 5 | 0.4% | $375bn assets |
| All other companies, including those not listed by name | 129 | 10.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 9 of the 15 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Questions and answers
How many CFPB complaints came from District of Columbia in February 2025?
1,192, which is 0.4% of the national total for the month. A year earlier: 713.
What were they about?
“Credit reporting or other personal consumer reports” (1,006), “Credit card” (51), “Debt collection” (50), “Checking or savings account” (25).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.