States › District of Columbia › Mortgage
Who in District of Columbia is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
District of Columbia consumers filed 109 complaints under “Mortgage” in the 12 months to 30 Sep 2026, about level with the 115 of the 12 months before. That is 15.7 per 100,000 residents, above the national 9.30.
The category makes up 0.6% of the state's complaints, against 0.5% nationally. 3.8% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 95.4% of responses were timely.
Companies with the most Mortgage complaints from District of Columbia, with their size
Ordered by complaints from District of Columbia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from DC, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 12 | 11% | 663,472 HMDA records |
| Shellpoint Partners, LLC | 11 | 10.1% | no public measure |
| Ocwen Financial Corporation | 7 | 6.4% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 5 | 4.6% | $2.65tn assets |
| Selene Holdings LLC | 5 | 4.6% | no public measure |
| All other companies, including those not listed by name | 69 | 63.3% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 5 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 50 | 45.9% |
| Struggling to pay mortgage | 30 | 27.5% |
| Applying for a mortgage or refinancing an existing mortgage | 19 | 17.4% |
| Closing on a mortgage | 6 | 5.5% |
| Incorrect information on your report | 3 | 2.8% |
| Problem with a company's investigation into an existing problem | 1 | 0.9% |
How companies responded
- Closed with explanation99 · 90.8%
- Closed with monetary relief3 · 2.8%
- In progress3 · 2.8%
- Untimely response3 · 2.8%
- All other categories1 · 0.9%
| Measure | District of Columbia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 15.7 | 9.30 |
| Closed with monetary or non-monetary relief | 3.8% | 4.7% |
| Responses marked timely | 95.4% | 96.9% |
Trend
Other products in District of Columbia
Credit reporting or other personal consumer reports · 17,072Debt collection · 637Checking or savings account · 397Credit card · 335Money transfer, virtual currency, or money service · 137Vehicle loan or lease · 97Student loan · 95
Questions and answers
How many Mortgage complaints come from District of Columbia?
109 in the 12 months to 30 Sep 2026, 115 in the 12 months before and 2,374 since 2011.
Is that high for the population?
15.7 per 100,000 residents in District of Columbia against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (45.9%), “Struggling to pay mortgage” (27.5%), “Applying for a mortgage or refinancing an existing mortgage” (17.4%), “Closing on a mortgage” (5.5%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.