States › District of Columbia › May 2026, all states
Who in District of Columbia was complaining inMay 2026?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Consumers in District of Columbia sent the CFPB 1,628 complaints in May 2026, down 10% on the month before (1,807) and up 22% on the same month a year earlier (1,333).
That is 0.3% of the 619,960 complaints received nationally in the month, or 235 per 100,000 residents against 181 nationally.
| Measure | District of Columbia | United States |
|---|---|---|
| Complaints, May 2026 | 1,628 | 619,960 |
| Per 100,000 residents | 235 | 181 |
| The month before | 1,807 | — |
| Same month a year earlier | 1,333 | — |
By product
- Credit reporting or other personal consumer reports1,467 · 90.1%
- Debt collection64 · 3.9%
- Credit card31 · 1.9%
- Checking or savings account25 · 1.5%
- Money transfer, virtual currency, or money service11 · 0.7%
- All other categories30 · 1.8%
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Credit reporting or other personal consumer reports | 1,467 | 90.1% |
| Debt collection | 64 | 3.9% |
| Credit card | 31 | 1.9% |
| Checking or savings account | 25 | 1.5% |
| Money transfer, virtual currency, or money service | 11 | 0.7% |
| Mortgage | 8 | 0.5% |
| Vehicle loan or lease | 8 | 0.5% |
| Student loan | 6 | 0.4% |
| Payday loan, title loan, personal loan, or advance loan | 5 | 0.3% |
| Prepaid card | 3 | 0.2% |
Companies with the most complaints from District of Columbia in the month, with their size
| Company (as named by the CFPB) | Complaints, May 2026 | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 534 | 32.8% | no public measure |
| Experian Information Solutions Inc. | 440 | 27% | no public measure |
| EQUIFAX, INC. | 438 | 26.9% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 14 | 0.9% | $662bn assets |
| JPMORGAN CHASE & CO. | 11 | 0.7% | $4.09tn assets |
| CITIBANK, N.A. | 9 | 0.6% | $1.98tn assets |
| TRANSWORLD SYSTEMS INC | 9 | 0.6% | no public measure |
| NAVY FEDERAL CREDIT UNION | 8 | 0.5% | $204bn assets |
| LEXISNEXIS | 8 | 0.5% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 7 | 0.4% | $2.65tn assets |
| CL Holdings LLC | 6 | 0.4% | no public measure |
| Chime Financial Inc | 6 | 0.4% | no public measure |
| BARCLAYS BANK DELAWARE | 5 | 0.3% | $43bn assets |
| FAIR COLLECTIONS & OUTSOURCING, INC. | 5 | 0.3% | no public measure |
| All other companies, including those not listed by name | 128 | 7.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 6 of the 14 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Questions and answers
How many CFPB complaints came from District of Columbia in May 2026?
1,628, which is 0.3% of the national total for the month. A year earlier: 1,333.
What were they about?
“Credit reporting or other personal consumer reports” (1,467), “Debt collection” (64), “Credit card” (31), “Checking or savings account” (25).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.