States › District of Columbia › Credit card
Who in District of Columbia is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
District of Columbia consumers filed 335 complaints under “Credit card” in the 12 months to 30 Sep 2026, down 17% on the 402 of the 12 months before. That is 48.3 per 100,000 residents, above the national 27.0.
The category makes up 1.8% of the state's complaints, against 1.3% nationally. 21.7% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 98.2% of responses were timely.
Companies with the most Credit card complaints from District of Columbia, with their size
Ordered by complaints from District of Columbia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from DC, 12 months | Share | Company size |
|---|---|---|---|
| CAPITAL ONE FINANCIAL CORPORATION | 63 | 18.8% | $662bn assets |
| JPMORGAN CHASE & CO. | 45 | 13.4% | $4.09tn assets |
| CITIBANK, N.A. | 44 | 13.1% | $1.98tn assets |
| AMERICAN EXPRESS COMPANY | 23 | 6.9% | $214bn assets |
| BARCLAYS BANK DELAWARE | 22 | 6.6% | $43bn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 18 | 5.4% | $2.65tn assets |
| SYNCHRONY FINANCIAL | 17 | 5.1% | $115bn assets |
| NAVY FEDERAL CREDIT UNION | 14 | 4.2% | $204bn assets |
| GOLDMAN SACHS BANK USA | 10 | 3% | $759bn assets |
| Bread Financial Holdings, Inc. | 9 | 2.7% | $21bn assets |
| WELLS FARGO & COMPANY | 8 | 2.4% | $1.92tn assets |
| Bilt Technologies, Inc. | 6 | 1.8% | no public measure |
| DISCOVER BANK | 5 | 1.5% | no public measure |
| All other companies, including those not listed by name | 51 | 15.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 11 of the 13 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Problem with a purchase shown on your statement | 102 | 30.4% |
| Other features, terms, or problems | 45 | 13.4% |
| Fees or interest | 40 | 11.9% |
| Closing your account | 28 | 8.4% |
| Getting a credit card | 28 | 8.4% |
| Advertising and marketing, including promotional offers | 20 | 6% |
| Incorrect information on your report | 18 | 5.4% |
| Problem when making payments | 17 | 5.1% |
| Problem with a company's investigation into an existing problem | 17 | 5.1% |
| Trouble using your card | 16 | 4.8% |
| Other CFPB issue categories | 4 | 1.2% |
How companies responded
- Closed with explanation255 · 76.1%
- Closed with monetary relief47 · 14%
- Closed with non-monetary relief24 · 7.2%
- In progress8 · 2.4%
- All other categories1 · 0.3%
| Measure | District of Columbia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 48.3 | 27.0 |
| Closed with monetary or non-monetary relief | 21.7% | 26.9% |
| Responses marked timely | 98.2% | 98.8% |
Trend
Other products in District of Columbia
Credit reporting or other personal consumer reports · 17,072Debt collection · 637Checking or savings account · 397Money transfer, virtual currency, or money service · 137Mortgage · 109Vehicle loan or lease · 97Student loan · 95
Questions and answers
How many Credit card complaints come from District of Columbia?
335 in the 12 months to 30 Sep 2026, 402 in the 12 months before and 1,812 since 2011.
Is that high for the population?
48.3 per 100,000 residents in District of Columbia against 27.0 nationally.
Which issues come up most?
“Problem with a purchase shown on your statement” (30.4%), “Other features, terms, or problems” (13.4%), “Fees or interest” (11.9%), “Closing your account” (8.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.