States › District of Columbia › Credit reporting or other personal consumer reports
Who in District of Columbia is complaining aboutCredit reporting or other personal consumer reports?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
District of Columbia consumers filed 17,072 complaints under “Credit reporting or other personal consumer reports” in the 12 months to 30 Sep 2026, up 23% on the 13,855 of the 12 months before. That is 2,461 per 100,000 residents, above the national 1,844.
The category makes up 90% of the state's complaints, against 90.8% nationally. 30.9% of closed complaints ended with monetary or non-monetary relief (32.9% nationally) and 99.8% of responses were timely.
Companies with the most Credit reporting or other personal consumer reports complaints from District of Columbia, with their size
Ordered by complaints from District of Columbia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from DC, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 6,004 | 35.2% | no public measure |
| EQUIFAX, INC. | 5,303 | 31.1% | no public measure |
| Experian Information Solutions Inc. | 5,079 | 29.8% | no public measure |
| LEXISNEXIS | 61 | 0.4% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 50 | 0.3% | $662bn assets |
| CBC Companies, Inc. | 36 | 0.2% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 34 | 0.2% | $2.65tn assets |
| NAVY FEDERAL CREDIT UNION | 26 | 0.2% | $204bn assets |
| Nelnet, Inc. | 17 | 0.1% | no public measure |
| Kikoff Inc. | 17 | 0.1% | no public measure |
| FAIR COLLECTIONS & OUTSOURCING, INC. | 17 | 0.1% | no public measure |
| Fidelity National Information Services, Inc. (FNIS) | 14 | 0.1% | no public measure |
| CITIBANK, N.A. | 14 | 0.1% | $1.98tn assets |
| JPMORGAN CHASE & CO. | 12 | 0.1% | $4.09tn assets |
| Early Warning Services, LLC | 12 | 0.1% | no public measure |
| Central Research Inc | 11 | 0.1% | no public measure |
| CREDIT ACCEPTANCE CORPORATION | 11 | 0.1% | no public measure |
| Affirm Holdings, Inc | 11 | 0.1% | no public measure |
| TRANSWORLD SYSTEMS INC | 10 | 0.1% | no public measure |
| WELLS FARGO & COMPANY | 10 | 0.1% | $1.92tn assets |
| All other companies, including those not listed by name | 323 | 1.9% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 6 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation10,858 · 63.6%
- Closed with non-monetary relief4,853 · 28.4%
- In progress1,340 · 7.8%
- Untimely response17 · 0.1%
- All other categories4 · <0.1%
| Measure | District of Columbia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 2,461 | 1,844 |
| Closed with monetary or non-monetary relief | 30.9% | 32.9% |
| Responses marked timely | 99.8% | 99.9% |
Trend
Other products in District of Columbia
Debt collection · 637Checking or savings account · 397Credit card · 335Money transfer, virtual currency, or money service · 137Mortgage · 109Vehicle loan or lease · 97Student loan · 95
Questions and answers
How many Credit reporting or other personal consumer reports complaints come from District of Columbia?
17,072 in the 12 months to 30 Sep 2026, 13,855 in the 12 months before and 37,937 since 2011.
Is that high for the population?
2,461 per 100,000 residents in District of Columbia against 1,844 nationally.
Which issues come up most?
“Incorrect information on your report” (55.9%), “Improper use of your report” (22.5%), “Problem with a company's investigation into an existing problem” (20.8%), “Unable to get your credit report or credit score” (0.4%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.