States › District of Columbia › Money transfer, virtual currency, or money service
Who in District of Columbia is complaining aboutMoney transfer, virtual currency, or money service?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
District of Columbia consumers filed 137 complaints under “Money transfer, virtual currency, or money service” in the 12 months to 30 Sep 2026, down 47% on the 260 of the 12 months before. That is 19.8 per 100,000 residents, above the national 11.1.
The category makes up 0.7% of the state's complaints, against 0.5% nationally. 11.4% of closed complaints ended with monetary or non-monetary relief (13.8% nationally) and 97.8% of responses were timely.
Companies with the most Money transfer, virtual currency, or money service complaints from District of Columbia, with their size
Ordered by complaints from District of Columbia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from DC, 12 months | Share | Company size |
|---|---|---|---|
| Block, Inc. | 42 | 30.7% | no public measure |
| Paypal Holdings, Inc | 17 | 12.4% | no public measure |
| Early Warning Services, LLC | 10 | 7.3% | no public measure |
| Chime Financial Inc | 6 | 4.4% | no public measure |
| WELLS FARGO & COMPANY | 6 | 4.4% | $1.92tn assets |
| WESTERN UNION COMPANY, THE | 5 | 3.6% | no public measure |
| All other companies, including those not listed by name | 51 | 37.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 1 of the 6 companies in this table has a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Fraud or scam | 37 | 27% |
| Other transaction problem | 33 | 24.1% |
| Unauthorized transactions or other transaction problem | 24 | 17.5% |
| Trouble accessing funds in your mobile or digital wallet | 12 | 8.8% |
| Managing, opening, or closing your mobile wallet account | 6 | 4.4% |
| Other service problem | 6 | 4.4% |
| Money was not available when promised | 6 | 4.4% |
| Problem with customer service | 4 | 2.9% |
| Confusing or missing disclosures | 3 | 2.2% |
| Confusing or misleading advertising or marketing | 3 | 2.2% |
| Other CFPB issue categories | 3 | 2.2% |
How companies responded
- Closed with explanation117 · 85.4%
- Closed with monetary relief12 · 8.8%
- In progress5 · 3.6%
- Closed with non-monetary relief3 · 2.2%
| Measure | District of Columbia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 19.8 | 11.1 |
| Closed with monetary or non-monetary relief | 11.4% | 13.8% |
| Responses marked timely | 97.8% | 98% |
Trend
Other products in District of Columbia
Credit reporting or other personal consumer reports · 17,072Debt collection · 637Checking or savings account · 397Credit card · 335Mortgage · 109Vehicle loan or lease · 97Student loan · 95
Questions and answers
How many Money transfer, virtual currency, or money service complaints come from District of Columbia?
137 in the 12 months to 30 Sep 2026, 260 in the 12 months before and 812 since 2011.
Is that high for the population?
19.8 per 100,000 residents in District of Columbia against 11.1 nationally.
Which issues come up most?
“Fraud or scam” (27%), “Other transaction problem” (24.1%), “Unauthorized transactions or other transaction problem” (17.5%), “Trouble accessing funds in your mobile or digital wallet” (8.8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.