States › District of Columbia › Debt collection
Who in District of Columbia is complaining aboutDebt collection?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
District of Columbia consumers filed 637 complaints under “Debt collection” in the 12 months to 30 Sep 2026, about level with the 651 of the 12 months before. That is 91.8 per 100,000 residents, close to the national 92.8.
The category makes up 3.4% of the state's complaints, against 4.6% nationally. 16.4% of closed complaints ended with monetary or non-monetary relief (22.7% nationally) and 97.5% of responses were timely.
Companies with the most Debt collection complaints from District of Columbia, with their size
Ordered by complaints from District of Columbia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from DC, 12 months | Share | Company size |
|---|---|---|---|
| CL Holdings LLC | 39 | 6.1% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 36 | 5.7% | no public measure |
| Experian Information Solutions Inc. | 31 | 4.9% | no public measure |
| TRANSWORLD SYSTEMS INC | 28 | 4.4% | no public measure |
| EQUIFAX, INC. | 24 | 3.8% | no public measure |
| Resurgent Capital Services L.P. | 22 | 3.5% | no public measure |
| FAIR COLLECTIONS & OUTSOURCING, INC. | 19 | 3% | no public measure |
| National Credit Systems,Inc. | 19 | 3% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 18 | 2.8% | $662bn assets |
| Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis | 16 | 2.5% | no public measure |
| NAVY FEDERAL CREDIT UNION | 10 | 1.6% | $204bn assets |
| NRA Group, LLC | 10 | 1.6% | no public measure |
| Source Receivables Management LLC | 10 | 1.6% | no public measure |
| Affirm Holdings, Inc | 9 | 1.4% | no public measure |
| HW Holding, Inc | 9 | 1.4% | no public measure |
| I.C. System, Inc. | 9 | 1.4% | no public measure |
| Kriya Capital, LLC | 8 | 1.3% | no public measure |
| Diversified Adjustment Service, Inc. | 8 | 1.3% | no public measure |
| Credit Control, LLC | 8 | 1.3% | no public measure |
| Financial Management Solutions, LLC | 7 | 1.1% | no public measure |
| All other companies, including those not listed by name | 297 | 46.6% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 2 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Attempts to collect debt not owed | 255 | 40% |
| Written notification about debt | 129 | 20.3% |
| Took or threatened to take negative or legal action | 113 | 17.7% |
| False statements or representation | 108 | 17% |
| Communication tactics | 15 | 2.4% |
| Electronic communications | 14 | 2.2% |
| Threatened to contact someone or share information improperly | 3 | 0.5% |
How companies responded
- Closed with explanation506 · 79.4%
- Closed with non-monetary relief102 · 16%
- In progress15 · 2.4%
- Untimely response14 · 2.2%
| Measure | District of Columbia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 91.8 | 92.8 |
| Closed with monetary or non-monetary relief | 16.4% | 22.7% |
| Responses marked timely | 97.5% | 96.5% |
Trend
Other products in District of Columbia
Credit reporting or other personal consumer reports · 17,072Checking or savings account · 397Credit card · 335Money transfer, virtual currency, or money service · 137Mortgage · 109Vehicle loan or lease · 97Student loan · 95
Questions and answers
How many Debt collection complaints come from District of Columbia?
637 in the 12 months to 30 Sep 2026, 651 in the 12 months before and 3,568 since 2011.
Is that high for the population?
91.8 per 100,000 residents in District of Columbia against 92.8 nationally.
Which issues come up most?
“Attempts to collect debt not owed” (40%), “Written notification about debt” (20.3%), “Took or threatened to take negative or legal action” (17.7%), “False statements or representation” (17%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.