States › District of Columbia › Checking or savings account
Who in District of Columbia is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
District of Columbia consumers filed 397 complaints under “Checking or savings account” in the 12 months to 30 Sep 2026, down 13% on the 455 of the 12 months before. That is 57.2 per 100,000 residents, above the national 25.0.
The category makes up 2.1% of the state's complaints, against 1.2% nationally. 19.4% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99% of responses were timely.
Companies with the most Checking or savings account complaints from District of Columbia, with their size
Ordered by complaints from District of Columbia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from DC, 12 months | Share | Company size |
|---|---|---|---|
| CITIBANK, N.A. | 45 | 11.3% | $1.98tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 44 | 11.1% | $2.65tn assets |
| Chime Financial Inc | 31 | 7.8% | no public measure |
| WELLS FARGO & COMPANY | 31 | 7.8% | $1.92tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 28 | 7.1% | $662bn assets |
| NAVY FEDERAL CREDIT UNION | 26 | 6.5% | $204bn assets |
| PNC Bank N.A. | 22 | 5.5% | $610bn assets |
| Block, Inc. | 21 | 5.3% | no public measure |
| JPMORGAN CHASE & CO. | 20 | 5% | $4.09tn assets |
| TRUIST FINANCIAL CORPORATION | 19 | 4.8% | $548bn assets |
| TD BANK US HOLDING COMPANY | 15 | 3.8% | $375bn assets |
| SOFI TECHNOLOGIES, INC. | 14 | 3.5% | $57bn assets |
| GOLDMAN SACHS BANK USA | 13 | 3.3% | $759bn assets |
| Paypal Holdings, Inc | 7 | 1.8% | no public measure |
| PENTAGON FEDERAL CREDIT UNION | 7 | 1.8% | $29bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 6 | 1.5% | $106bn assets |
| All other companies, including those not listed by name | 48 | 12.1% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 13 of the 16 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 236 | 59.4% |
| Closing an account | 69 | 17.4% |
| Problem with a lender or other company charging your account | 45 | 11.3% |
| Opening an account | 27 | 6.8% |
| Problem caused by your funds being low | 20 | 5% |
How companies responded
- Closed with explanation302 · 76.1%
- Closed with monetary relief47 · 11.8%
- Closed with non-monetary relief26 · 6.5%
- In progress20 · 5%
- All other categories2 · 0.5%
| Measure | District of Columbia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 57.2 | 25.0 |
| Closed with monetary or non-monetary relief | 19.4% | 18% |
| Responses marked timely | 99% | 99.3% |
Trend
Other products in District of Columbia
Credit reporting or other personal consumer reports · 17,072Debt collection · 637Credit card · 335Money transfer, virtual currency, or money service · 137Mortgage · 109Vehicle loan or lease · 97Student loan · 95
Questions and answers
How many Checking or savings account complaints come from District of Columbia?
397 in the 12 months to 30 Sep 2026, 455 in the 12 months before and 2,313 since 2011.
Is that high for the population?
57.2 per 100,000 residents in District of Columbia against 25.0 nationally.
Which issues come up most?
“Managing an account” (59.4%), “Closing an account” (17.4%), “Problem with a lender or other company charging your account” (11.3%), “Opening an account” (6.8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.