States › West Virginia › Debt collection
Who in West Virginia is complaining aboutDebt collection?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
West Virginia consumers filed 493 complaints under “Debt collection” in the 12 months to 1 Oct 2026, down 40% on the 823 of the 12 months before. That is 27.9 per 100,000 residents, below the national 92.8.
The category makes up 7.6% of the state's complaints, against 4.6% nationally. 28.8% of closed complaints ended with monetary or non-monetary relief (22.7% nationally) and 97.8% of responses were timely.
Companies with the most Debt collection complaints from West Virginia, with their size
Ordered by complaints from West Virginia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from WV, 12 months | Share | Company size |
|---|---|---|---|
| EQUIFAX, INC. | 60 | 12.2% | no public measure |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 41 | 8.3% | no public measure |
| Portfolio Recovery Associates, LLC | 34 | 6.9% | no public measure |
| ENCORE CAPITAL GROUP INC. | 33 | 6.7% | no public measure |
| Experian Information Solutions Inc. | 30 | 6.1% | no public measure |
| Resurgent Capital Services L.P. | 23 | 4.7% | no public measure |
| CL Holdings LLC | 21 | 4.3% | no public measure |
| CCS Financial Services, Inc. | 8 | 1.6% | no public measure |
| NRA Group, LLC | 8 | 1.6% | no public measure |
| Harris & Harris, Ltd. | 7 | 1.4% | no public measure |
| Ability Recovery Services, LLC | 7 | 1.4% | no public measure |
| Bread Financial Holdings, Inc. | 7 | 1.4% | $21bn assets |
| Kikoff Inc. | 7 | 1.4% | no public measure |
| I.C. System, Inc. | 6 | 1.2% | no public measure |
| Radius Global Solutions LLC | 5 | 1% | no public measure |
| The CBE Group, Inc. | 5 | 1% | no public measure |
| CAINE & WEINER COMPANY, INC. | 5 | 1% | no public measure |
| Spring Oaks Capital, LLC | 5 | 1% | no public measure |
| OneMain Finance Corporation | 5 | 1% | no public measure |
| Credit Control, LLC | 5 | 1% | no public measure |
| All other companies, including those not listed by name | 171 | 34.7% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 1 of the 20 companies in this table has a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Written notification about debt | 174 | 35.3% |
| Attempts to collect debt not owed | 147 | 29.8% |
| Took or threatened to take negative or legal action | 71 | 14.4% |
| False statements or representation | 51 | 10.3% |
| Communication tactics | 29 | 5.9% |
| Electronic communications | 14 | 2.8% |
| Threatened to contact someone or share information improperly | 7 | 1.4% |
How companies responded
- Closed with explanation342 · 69.4%
- Closed with non-monetary relief141 · 28.6%
- Untimely response7 · 1.4%
- In progress3 · 0.6%
| Measure | West Virginia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 27.9 | 92.8 |
| Closed with monetary or non-monetary relief | 28.8% | 22.7% |
| Responses marked timely | 97.8% | 96.5% |
Trend
Other products in West Virginia
Credit reporting or other personal consumer reports · 4,928Credit card · 340Checking or savings account · 264Money transfer, virtual currency, or money service · 134Mortgage · 80Vehicle loan or lease · 74Student loan · 65
Questions and answers
How many Debt collection complaints come from West Virginia?
493 in the 12 months to 1 Oct 2026, 823 in the 12 months before and 2,671 since 2011.
Is that high for the population?
27.9 per 100,000 residents in West Virginia against 92.8 nationally.
Which issues come up most?
“Written notification about debt” (35.3%), “Attempts to collect debt not owed” (29.8%), “Took or threatened to take negative or legal action” (14.4%), “False statements or representation” (10.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.