States › West Virginia › Credit reporting or other personal consumer reports
Who in West Virginia is complaining aboutCredit reporting or other personal consumer reports?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
West Virginia consumers filed 4,928 complaints under “Credit reporting or other personal consumer reports” in the 12 months to 1 Oct 2026, up 42% on the 3,463 of the 12 months before. That is 279 per 100,000 residents, below the national 1,846.
The category makes up 76.2% of the state's complaints, against 90.8% nationally. 34% of closed complaints ended with monetary or non-monetary relief (32.8% nationally) and 99.8% of responses were timely.
Companies with the most Credit reporting or other personal consumer reports complaints from West Virginia, with their size
Ordered by complaints from West Virginia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from WV, 12 months | Share | Company size |
|---|---|---|---|
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 1,785 | 36.2% | no public measure |
| EQUIFAX, INC. | 1,421 | 28.8% | no public measure |
| Experian Information Solutions Inc. | 1,399 | 28.4% | no public measure |
| CBC Companies, Inc. | 28 | 0.6% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 21 | 0.4% | $662bn assets |
| LEXISNEXIS | 20 | 0.4% | no public measure |
| SYNCHRONY FINANCIAL | 14 | 0.3% | $115bn assets |
| National Consumer Telecom & Utilities Exchange, Inc. | 8 | 0.2% | no public measure |
| SANTANDER HOLDINGS USA, INC. | 8 | 0.2% | $104bn assets |
| JPMORGAN CHASE & CO. | 8 | 0.2% | $4.09tn assets |
| ENCORE CAPITAL GROUP INC. | 8 | 0.2% | no public measure |
| General Motors Financial Company, Inc. | 6 | 0.1% | no public measure |
| Portfolio Recovery Associates, LLC | 6 | 0.1% | no public measure |
| Bread Financial Holdings, Inc. | 6 | 0.1% | $21bn assets |
| Resurgent Capital Services L.P. | 6 | 0.1% | no public measure |
| CL Holdings LLC | 6 | 0.1% | no public measure |
| MIB Group, Inc. | 6 | 0.1% | no public measure |
| WELLS FARGO & COMPANY | 5 | 0.1% | $1.92tn assets |
| AMERICAN EXPRESS COMPANY | 5 | 0.1% | $214bn assets |
| Affirm Holdings, Inc | 5 | 0.1% | no public measure |
| All other companies, including those not listed by name | 157 | 3.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 7 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
How companies responded
- Closed with explanation2,877 · 58.4%
- Closed with non-monetary relief1,479 · 30%
- In progress563 · 11.4%
- Untimely response5 · 0.1%
- All other categories4 · 0.1%
| Measure | West Virginia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 279 | 1,846 |
| Closed with monetary or non-monetary relief | 34% | 32.8% |
| Responses marked timely | 99.8% | 99.9% |
Trend
Other products in West Virginia
Debt collection · 493Credit card · 340Checking or savings account · 264Money transfer, virtual currency, or money service · 134Mortgage · 80Vehicle loan or lease · 74Student loan · 65
Questions and answers
How many Credit reporting or other personal consumer reports complaints come from West Virginia?
4,928 in the 12 months to 1 Oct 2026, 3,463 in the 12 months before and 10,392 since 2011.
Is that high for the population?
279 per 100,000 residents in West Virginia against 1,846 nationally.
Which issues come up most?
“Incorrect information on your report” (59.9%), “Improper use of your report” (19.3%), “Problem with a company's investigation into an existing problem” (19.1%), “Problem with fraud alerts or security freezes” (0.9%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.