States › West Virginia › Credit card
Who in West Virginia is complaining aboutCredit card?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
West Virginia consumers filed 340 complaints under “Credit card” in the 12 months to 1 Oct 2026, down 50% on the 679 of the 12 months before. That is 19.3 per 100,000 residents, below the national 27.0.
The category makes up 5.3% of the state's complaints, against 1.3% nationally. 29.9% of closed complaints ended with monetary or non-monetary relief (26.9% nationally) and 100% of responses were timely.
Companies with the most Credit card complaints from West Virginia, with their size
Ordered by complaints from West Virginia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from WV, 12 months | Share | Company size |
|---|---|---|---|
| Experian Information Solutions Inc. | 56 | 16.5% | no public measure |
| EQUIFAX, INC. | 55 | 16.2% | no public measure |
| CAPITAL ONE FINANCIAL CORPORATION | 39 | 11.5% | $662bn assets |
| SYNCHRONY FINANCIAL | 30 | 8.8% | $115bn assets |
| CITIBANK, N.A. | 26 | 7.6% | $1.98tn assets |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 23 | 6.8% | no public measure |
| JPMORGAN CHASE & CO. | 19 | 5.6% | $4.09tn assets |
| Bread Financial Holdings, Inc. | 17 | 5% | $21bn assets |
| AMERICAN EXPRESS COMPANY | 9 | 2.6% | $214bn assets |
| BARCLAYS BANK DELAWARE | 9 | 2.6% | $43bn assets |
| TRUIST FINANCIAL CORPORATION | 7 | 2.1% | $548bn assets |
| U.S. BANCORP | 6 | 1.8% | $706bn assets |
| DISCOVER BANK | 5 | 1.5% | no public measure |
| CLGF Holdco 1, LLC | 5 | 1.5% | no public measure |
| All other companies, including those not listed by name | 34 | 10% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 9 of the 14 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Incorrect information on your report | 146 | 42.9% |
| Problem with a purchase shown on your statement | 59 | 17.4% |
| Other features, terms, or problems | 32 | 9.4% |
| Fees or interest | 23 | 6.8% |
| Getting a credit card | 20 | 5.9% |
| Trouble using your card | 13 | 3.8% |
| Closing your account | 13 | 3.8% |
| Problem when making payments | 12 | 3.5% |
| Advertising and marketing, including promotional offers | 11 | 3.2% |
| Problem with a company's investigation into an existing problem | 5 | 1.5% |
| Other CFPB issue categories | 6 | 1.8% |
How companies responded
- Closed with explanation234 · 68.8%
- Closed with non-monetary relief75 · 22.1%
- Closed with monetary relief25 · 7.4%
- In progress6 · 1.8%
| Measure | West Virginia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 19.3 | 27.0 |
| Closed with monetary or non-monetary relief | 29.9% | 26.9% |
| Responses marked timely | 100% | 98.8% |
Trend
Other products in West Virginia
Credit reporting or other personal consumer reports · 4,928Debt collection · 493Checking or savings account · 264Money transfer, virtual currency, or money service · 134Mortgage · 80Vehicle loan or lease · 74Student loan · 65
Questions and answers
How many Credit card complaints come from West Virginia?
340 in the 12 months to 1 Oct 2026, 679 in the 12 months before and 1,554 since 2011.
Is that high for the population?
19.3 per 100,000 residents in West Virginia against 27.0 nationally.
Which issues come up most?
“Incorrect information on your report” (42.9%), “Problem with a purchase shown on your statement” (17.4%), “Other features, terms, or problems” (9.4%), “Fees or interest” (6.8%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.