States › West Virginia › Mortgage
Who in West Virginia is complaining aboutMortgage?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
West Virginia consumers filed 80 complaints under “Mortgage” in the 12 months to 1 Oct 2026, up 23% on the 65 of the 12 months before. That is 4.50 per 100,000 residents, below the national 9.30.
The category makes up 1.2% of the state's complaints, against 0.5% nationally. 6.3% of closed complaints ended with monetary or non-monetary relief (4.7% nationally) and 98.8% of responses were timely.
Companies with the most Mortgage complaints from West Virginia, with their size
Ordered by complaints from West Virginia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from WV, 12 months | Share | Company size |
|---|---|---|---|
| Rocket Mortgage, LLC | 13 | 16.3% | 663,472 HMDA records |
| Mr. Cooper Group Inc. | 5 | 6.3% | no public measure |
| All other companies, including those not listed by name | 62 | 77.5% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 1 of the 2 companies in this table has a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Trouble during payment process | 38 | 47.5% |
| Struggling to pay mortgage | 23 | 28.7% |
| Applying for a mortgage or refinancing an existing mortgage | 12 | 15% |
| Incorrect information on your report | 5 | 6.3% |
| Closing on a mortgage | 2 | 2.5% |
How companies responded
- Closed with explanation73 · 91.3%
- Closed with non-monetary relief5 · 6.3%
- In progress1 · 1.3%
- Untimely response1 · 1.3%
| Measure | West Virginia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 4.50 | 9.30 |
| Closed with monetary or non-monetary relief | 6.3% | 4.7% |
| Responses marked timely | 98.8% | 96.9% |
Trend
Other products in West Virginia
Credit reporting or other personal consumer reports · 4,928Debt collection · 493Credit card · 340Checking or savings account · 264Money transfer, virtual currency, or money service · 134Vehicle loan or lease · 74Student loan · 65
Questions and answers
How many Mortgage complaints come from West Virginia?
80 in the 12 months to 1 Oct 2026, 65 in the 12 months before and 1,011 since 2011.
Is that high for the population?
4.50 per 100,000 residents in West Virginia against 9.30 nationally.
Which issues come up most?
“Trouble during payment process” (47.5%), “Struggling to pay mortgage” (28.7%), “Applying for a mortgage or refinancing an existing mortgage” (15%), “Incorrect information on your report” (6.3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.