States › West Virginia › Student loan
Who in West Virginia is complaining aboutStudent loan?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
West Virginia consumers filed 66 complaints under “Student loan” in the 12 months to 30 Sep 2026, about level with the 72 of the 12 months before. That is 3.70 per 100,000 residents, below the national 5.70.
The category makes up 1% of the state's complaints, against 0.3% nationally. 3.2% of closed complaints ended with monetary or non-monetary relief (1.7% nationally) and 66.7% of responses were timely.
Companies with the most Student loan complaints from West Virginia, with their size
Ordered by complaints from West Virginia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from WV, 12 months | Share | Company size |
|---|---|---|---|
| MOHELA | 22 | 33.3% | no public measure |
| Nelnet, Inc. | 11 | 16.7% | no public measure |
| SLM CORPORATION | 10 | 15.2% | no public measure |
| Navient Solutions, LLC. | 7 | 10.6% | no public measure |
| Maximus Federal Services, Inc. | 6 | 9.1% | no public measure |
| All other companies, including those not listed by name | 10 | 15.2% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 0 of the 5 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Dealing with your lender or servicer | 44 | 66.7% |
| Struggling to repay your loan | 15 | 22.7% |
| Getting a loan | 2 | 3% |
| Incorrect information on your report | 2 | 3% |
| Problem with a company's investigation into an existing problem | 2 | 3% |
| Credit monitoring or identity theft protection services | 1 | 1.5% |
How companies responded
- Closed with explanation39 · 59.1%
- Untimely response22 · 33.3%
- In progress3 · 4.5%
- Closed with monetary relief1 · 1.5%
- All other categories1 · 1.5%
| Measure | West Virginia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 3.70 | 5.70 |
| Closed with monetary or non-monetary relief | 3.2% | 1.7% |
| Responses marked timely | 66.7% | 69.6% |
Trend
Other products in West Virginia
Credit reporting or other personal consumer reports · 4,919Debt collection · 490Credit card · 341Checking or savings account · 264Money transfer, virtual currency, or money service · 135Mortgage · 80Vehicle loan or lease · 74
Questions and answers
How many Student loan complaints come from West Virginia?
66 in the 12 months to 30 Sep 2026, 72 in the 12 months before and 552 since 2011.
Is that high for the population?
3.70 per 100,000 residents in West Virginia against 5.70 nationally.
Which issues come up most?
“Dealing with your lender or servicer” (66.7%), “Struggling to repay your loan” (22.7%), “Getting a loan” (3%), “Incorrect information on your report” (3%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.