Who is complaining aboutThreatened to contact someone or share information improperly?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
Consumers chose the issue “Threatened to contact someone or share information improperly” on 2,530 complaints in the 12 months to 1 Oct 2026, about level with the 2,366 of the 12 months before. That is 0% of all complaints received.
100% of them were filed under the product “Debt collection”, where the issue makes up 0.8% of that product's complaints.
Company responses on this issue: 75.1% closed with an explanation, 18.9% closed with non-monetary relief, 0.2% closed with monetary relief, and 2.6% still in progress when the file was published. 94.8% were timely.
Which products
| Product (CFPB label) | Complaints | Share |
|---|---|---|
| Debt collection | 2,530 | 100% |
Sub-issues
| Sub-issue (CFPB label) | Complaints | Share |
|---|---|---|
| Talked to a third-party about your debt | 1,571 | 62.1% |
| Contacted you after you asked them to stop | 579 | 22.9% |
| Contacted your employer | 352 | 13.9% |
| Contacted you instead of your attorney | 28 | 1.1% |
Which companies, with their size
Ordered by the number of complaints carrying this issue in the last 12 months.
| Company (as named by the CFPB) | Complaints, 12 months | Share | Company size | Per $1bn assets |
|---|---|---|---|---|
| Resurgent Capital Services L.P. | 161 | 6.4% | no public measure | — |
| ENCORE CAPITAL GROUP INC. | 124 | 4.9% | no public measure | — |
| CL Holdings LLC | 112 | 4.4% | no public measure | — |
| Portfolio Recovery Associates, LLC | 88 | 3.5% | no public measure | — |
| TRANSUNION INTERMEDIATE HOLDINGS, INC. | 38 | 1.5% | no public measure | — |
| CAPITAL ONE FINANCIAL CORPORATION | 36 | 1.4% | $662bn assets | 0.05 |
| Bread Financial Holdings, Inc. | 35 | 1.4% | $21bn assets | 1.65 |
| ACIMA CREDIT, LLC | 33 | 1.3% | no public measure | — |
| TRANSWORLD SYSTEMS INC | 32 | 1.3% | no public measure | — |
| Harris & Harris, Ltd. | 32 | 1.3% | no public measure | — |
| Halsted Financial Services, LLC. | 31 | 1.2% | no public measure | — |
| EQUIFAX, INC. | 30 | 1.2% | no public measure | — |
| Kriya Capital, LLC | 28 | 1.1% | no public measure | — |
| TrueAccord Corp. | 26 | 1% | no public measure | — |
| MRS BPO, LLC | 26 | 1% | no public measure | — |
| Experian Information Solutions Inc. | 24 | 0.9% | no public measure | — |
| Torriere Holdings INC | 23 | 0.9% | no public measure | — |
| CAINE & WEINER COMPANY, INC. | 21 | 0.8% | no public measure | — |
| SYNCHRONY FINANCIAL | 20 | 0.8% | $115bn assets | 0.17 |
| WLCC | 20 | 0.8% | no public measure | — |
| T.S. Holdings | 20 | 0.8% | no public measure | — |
| Unifin Inc. | 19 | 0.8% | no public measure | — |
| Credit Control, LLC | 19 | 0.8% | no public measure | — |
| ENOVA INTERNATIONAL, INC. | 18 | 0.7% | no public measure | — |
| Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis | 18 | 0.7% | no public measure | — |
| All other companies, including those not listed by name | 1,496 | 59.1% | — | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 3 of the 25 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
How companies responded
- Closed with explanation1,900 · 75.1%
- Closed with non-monetary relief477 · 18.9%
- Untimely response82 · 3.2%
- In progress67 · 2.6%
- All other categories4 · 0.2%
| Measure | This issue | All issues |
|---|---|---|
| Closed with monetary or non-monetary relief | 19.5% | 31.5% |
| Closed with monetary relief | 0.2% | 0.5% |
| Responses marked timely | 94.8% | 99.6% |
Trend
Questions and answers
What does the CFPB issue “Threatened to contact someone or share information improperly” mean?
It is one of the options a consumer selects on the CFPB complaint form to describe the problem. The label is the consumer's choice and is not checked by the Bureau. Sub-issues recorded under it include “Talked to a third-party about your debt”, “Contacted you after you asked them to stop”, “Contacted your employer”.
How many complaints carry this issue?
2,530 in the 12 months to 1 Oct 2026 and 13,699 since 2017.
Which products does it apply to?
“Debt collection” (100%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it. Counts on this page show what consumers reported, not what was found.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.