States › West Virginia › Checking or savings account
Who in West Virginia is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
West Virginia consumers filed 264 complaints under “Checking or savings account” in the 12 months to 1 Oct 2026, up 25% on the 211 of the 12 months before. That is 14.9 per 100,000 residents, below the national 25.0.
The category makes up 4.1% of the state's complaints, against 1.2% nationally. 19.1% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99.2% of responses were timely.
Companies with the most Checking or savings account complaints from West Virginia, with their size
Ordered by complaints from West Virginia consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from WV, 12 months | Share | Company size |
|---|---|---|---|
| HUNTINGTON NATIONAL BANK, THE | 34 | 12.9% | $283bn assets |
| Chime Financial Inc | 33 | 12.5% | no public measure |
| Block, Inc. | 32 | 12.1% | no public measure |
| TRUIST FINANCIAL CORPORATION | 30 | 11.4% | $548bn assets |
| JPMORGAN CHASE & CO. | 21 | 8% | $4.09tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 15 | 5.7% | $662bn assets |
| PNC Bank N.A. | 12 | 4.5% | $610bn assets |
| SOFI TECHNOLOGIES, INC. | 12 | 4.5% | $57bn assets |
| Paypal Holdings, Inc | 12 | 4.5% | no public measure |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 8 | 3% | $2.65tn assets |
| FIFTH THIRD FINANCIAL CORPORATION | 6 | 2.3% | $299bn assets |
| UNITED SERVICES AUTOMOBILE ASSOCIATION | 6 | 2.3% | $106bn assets |
| WELLS FARGO & COMPANY | 5 | 1.9% | $1.92tn assets |
| All other companies, including those not listed by name | 38 | 14.4% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 10 of the 13 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 162 | 61.4% |
| Problem with a lender or other company charging your account | 46 | 17.4% |
| Closing an account | 27 | 10.2% |
| Opening an account | 16 | 6.1% |
| Problem caused by your funds being low | 13 | 4.9% |
How companies responded
- Closed with explanation203 · 76.9%
- Closed with monetary relief34 · 12.9%
- Closed with non-monetary relief14 · 5.3%
- In progress13 · 4.9%
| Measure | West Virginia, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 14.9 | 25.0 |
| Closed with monetary or non-monetary relief | 19.1% | 18% |
| Responses marked timely | 99.2% | 99.3% |
Trend
Other products in West Virginia
Credit reporting or other personal consumer reports · 4,928Debt collection · 493Credit card · 340Money transfer, virtual currency, or money service · 134Mortgage · 80Vehicle loan or lease · 74Student loan · 65
Questions and answers
How many Checking or savings account complaints come from West Virginia?
264 in the 12 months to 1 Oct 2026, 211 in the 12 months before and 1,106 since 2011.
Is that high for the population?
14.9 per 100,000 residents in West Virginia against 25.0 nationally.
Which issues come up most?
“Managing an account” (61.4%), “Problem with a lender or other company charging your account” (17.4%), “Closing an account” (10.2%), “Opening an account” (6.1%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 1 Oct 2026, complaints received through 1 Oct 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.