States › New York › Checking or savings account
Who in New York is complaining aboutChecking or savings account?
When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.
The CFPB does not verify every allegation in a complaint before publishing it.Consumer Financial Protection Bureau, Consumer Complaint Database. A complaint is a consumer's account of a problem; it is not a finding against the company.
New York consumers filed 6,723 complaints under “Checking or savings account” in the 12 months to 30 Sep 2026, up 13% on the 5,932 of the 12 months before. That is 33.6 per 100,000 residents, above the national 25.0.
The category makes up 1.9% of the state's complaints, against 1.2% nationally. 20.1% of closed complaints ended with monetary or non-monetary relief (18% nationally) and 99.4% of responses were timely.
Companies with the most Checking or savings account complaints from New York, with their size
Ordered by complaints from New York consumers in the last 12 months. Size is the company's national figure.
| Company (as named by the CFPB) | Complaints from NY, 12 months | Share | Company size |
|---|---|---|---|
| JPMORGAN CHASE & CO. | 1,288 | 19.2% | $4.09tn assets |
| CITIBANK, N.A. | 763 | 11.3% | $1.98tn assets |
| BANK OF AMERICA, NATIONAL ASSOCIATION | 630 | 9.4% | $2.65tn assets |
| CAPITAL ONE FINANCIAL CORPORATION | 567 | 8.4% | $662bn assets |
| Chime Financial Inc | 437 | 6.5% | no public measure |
| TD BANK US HOLDING COMPANY | 408 | 6.1% | $375bn assets |
| WELLS FARGO & COMPANY | 327 | 4.9% | $1.92tn assets |
| CITIZENS FINANCIAL GROUP, INC. | 219 | 3.3% | $233bn assets |
| Block, Inc. | 198 | 2.9% | no public measure |
| M&T BANK CORPORATION | 147 | 2.2% | $220bn assets |
| KEYCORP | 125 | 1.9% | $189bn assets |
| Paypal Holdings, Inc | 107 | 1.6% | no public measure |
| SOFI TECHNOLOGIES, INC. | 106 | 1.6% | $57bn assets |
| NAVY FEDERAL CREDIT UNION | 93 | 1.4% | $204bn assets |
| SANTANDER HOLDINGS USA, INC. | 86 | 1.3% | $104bn assets |
| ALLY FINANCIAL INC. | 68 | 1% | $188bn assets |
| GOLDMAN SACHS BANK USA | 68 | 1% | $759bn assets |
| FinCo Services Inc DBA Current | 58 | 0.9% | no public measure |
| FourLeaf Federal Credit Union | 54 | 0.8% | $14bn assets |
| U.S. BANCORP | 48 | 0.7% | $706bn assets |
| All other companies, including those not listed by name | 926 | 13.8% | — |
CFPB: “When looking at complaint volume about a company or product, consider company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers.” The CFPB does not verify every allegation in a complaint before publishing it. 16 of the 20 companies in this table have a public size measure. “No public measure” means the company could not be matched by name to a single institution in the FDIC, NCUA or HMDA files, not that it is small.
Issues
| Issue (CFPB label) | Complaints | Share |
|---|---|---|
| Managing an account | 3,861 | 57.4% |
| Closing an account | 1,021 | 15.2% |
| Problem with a lender or other company charging your account | 856 | 12.7% |
| Opening an account | 588 | 8.7% |
| Problem caused by your funds being low | 348 | 5.2% |
| Incorrect information on your report | 19 | 0.3% |
| Problem with a company's investigation into an existing problem | 18 | 0.3% |
| Problem with fraud alerts or security freezes | 4 | 0.1% |
| Credit monitoring or identity theft protection services | 3 | <0.1% |
| Improper use of your report | 3 | <0.1% |
| Other CFPB issue categories | 2 | <0.1% |
How companies responded
- Closed with explanation5,193 · 77.2%
- Closed with monetary relief991 · 14.7%
- Closed with non-monetary relief320 · 4.8%
- In progress211 · 3.1%
- All other categories8 · 0.1%
| Measure | New York, this product | United States, this product |
|---|---|---|
| Complaints per 100,000 residents, 12 months | 33.6 | 25.0 |
| Closed with monetary or non-monetary relief | 20.1% | 18% |
| Responses marked timely | 99.4% | 99.3% |
Trend
Other products in New York
Credit reporting or other personal consumer reports · 316,557Debt collection · 11,646Credit card · 7,449Money transfer, virtual currency, or money service · 2,529Mortgage · 1,376Student loan · 1,182Vehicle loan or lease · 1,136Payday loan, title loan, personal loan, or advance loan · 732
Questions and answers
How many Checking or savings account complaints come from New York?
6,723 in the 12 months to 30 Sep 2026, 5,932 in the 12 months before and 32,471 since 2011.
Is that high for the population?
33.6 per 100,000 residents in New York against 25.0 nationally.
Which issues come up most?
“Managing an account” (57.4%), “Closing an account” (15.2%), “Problem with a lender or other company charging your account” (12.7%), “Opening an account” (8.7%).
Does the CFPB verify complaints?
The CFPB does not verify every allegation in a complaint before publishing it.
Provenance
Source: Consumer Financial Protection Bureau, Consumer Complaint Database, bulk file downloaded 30 Sep 2026, complaints received through 30 Sep 2026. Only coded fields are used (company, product, sub-product, issue, state, dates, company response, timeliness); complaint narratives are never read, stored or shown. Complaints are published once the company responds or after 15 days, so the most recent two to three weeks are incomplete. Size measures: FDIC BankFind (report date 30 Jun 2026), NCUA call reports (30 Jun 2026), HMDA transmittal sheet (2025), Census Bureau population estimates (2025). All are US government works. Search the CFPB database · Methodology · Report an error.